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The Role of Caseworkers in Unemployment Insurance: Evidence from Unplanned Absences

Amelie Schiprowski

Journal of Labor Economics, 2020, vol. 38, issue 4, 1189 - 1225

Abstract: Caseworkers are the main human resources used to provide social services. This paper asks whether and how much caseworkers matter for the outcomes of unemployed individuals. Using large-scale administrative data, I exploit exogenous variation in unplanned absences among Swiss unemployment insurance caseworkers. I find that individuals who lose a meeting with their caseworker stay unemployed 5% longer. Results show large heterogeneity in the personal impact of caseworkers: the effect of a forgone meeting is zero for caseworkers in the lower half of the productivity distribution but is more than twice the average effect for caseworkers in the upper half.

Date: 2020
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Working Paper: The Role of Caseworkers in Unemployment Insurance: Evidence from Unplanned Absences (2020) Downloads
Working Paper: The Role of Caseworkers in Unemployment Insurance: Evidence From Unplanned Absences (2020) Downloads
Working Paper: The Role of Caseworkers in Unemployment Insurance: Evidence from Unplanned Absences (2020) Downloads
Working Paper: The Role of Caseworkers in Unemployment Insurance: Evidence from Unplanned Absences (2017) Downloads
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