Contractualiser le processus en médiation

Alain Lempereur ()

No DR 03008, ESSEC Working Papers from ESSEC Research Center, ESSEC Business School

Abstract: While facilitating the resolution of a conflict, the mediator must pay attention to process. In our prescriptive model, mediation process is structured in six steps: session introduction, successive exploration of facts, needs, options, and commitment, and final conclusion. The proposed model aims at increasing the probability of mediation success, and at allowing parties to remain in charge of conflict settlement and to agree on the way of proceeding step by step. It is built on the basis of good practices and recommendations from effective mediation management, and more broadly from a facilitative model of negotiation between parties.

Keywords: Mediation; Mediation success; Mediator’s role; Negotiation facilitation; Susbtance; Relationship; Process; Communication rules; Mediation method agreement; Active listening (search for similar items in EconPapers)
JEL-codes: D74 M14 (search for similar items in EconPapers)
Pages: 29 pages
Date: 2003-03
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.essec.fr/faculty/showDeclFileRes.do?declId=71&key=__workpaper__ (application/pdf)
Our link check indicates that this URL is bad, the error code is: 404 Not Found (http://www.essec.fr/faculty/showDeclFileRes.do?declId=71&key=__workpaper__ [301 Moved Permanently]--> https://www.essec.edu/fr/faculty/showDeclFileRes.do?declId=71&key=__workpaper__)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ebg:essewp:dr-03008

Access Statistics for this paper

More papers in ESSEC Working Papers from ESSEC Research Center, ESSEC Business School ESSEC Research Center, BP 105, 95021 Cergy, France. Contact information at EDIRC.
Bibliographic data for series maintained by Sophie Magnanou ().