Le stress des salariés en relation "service client": les modes de management en question

Jean-François Chanlat, Patrick Haim and Laurence Bouveresse

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Keywords: Stress lié au travail; Conditions de travail; Modes de management; Service à la clientèle (search for similar items in EconPapers)
Date: 2014
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Published in Regards croisés sur la gestion du stress professionnel‎, pp.183-194, 2014

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