Le stress des salariés en relation "service client": les modes de management en question

Patrick Haim (), Jean-François Chanlat and Bouveresse Laurence
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Patrick Haim: ISEOR - Institut de Socio-économie des Entreprises et des ORganisations - Institut de socio-économie des entreprises et des organisations, MAGELLAN - Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon

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Keywords: créativité; relation de confiance; pédagogie de l’échange; stress professionnel; modes de management (search for similar items in EconPapers)
Date: 2014
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Published in Regards croisés sur la gestion du stress professionnel, L'Harmattan, 2014, 978-2-343-03552-9

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Working Paper: Le stress des salariés en relation "service client": les modes de management en question (2014)
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