Economics at your fingertips  

Information, Switching Costs, and Consumer Choice: Evidence from Two Randomized Field Experiments in Swedish Primary Health Care

Anders Anell, Jens Dietrichson (), Lina Maria Ellegård () and Gustav Kjellsson

No 2017:7, Working Papers from Lund University, Department of Economics

Abstract: Consumer choice of services that are financed by a third party may improve the matching of consumers and providers, and spur competition over quality dimensions relevant to consumers. However, in markets characterized by information frictions and switching costs, the gains from choice may fail to materialize. We use two large-scale randomized field experiments in primary health care to examine if leaflets with comparative information and pre-paid choice forms sent to consumers by postal mail affect choices. The results demonstrate that there are demand side frictions in the primary care market and indicate how these frictions can be mitigated.

Keywords: Consumer choice; Information; Switching costs; Primary health care; Field experiments (search for similar items in EconPapers)
JEL-codes: D83 I11 I18 (search for similar items in EconPapers)
New Economics Papers: this item is included in nep-exp, nep-hea, nep-ict and nep-mkt
Date: 2017-05-17, Revised 2018-06-27
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1) Track citations by RSS feed

Downloads: (external link) Full text (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link:

Access Statistics for this paper

More papers in Working Papers from Lund University, Department of Economics Department of Economics, School of Economics and Management, Lund University, Box 7082, S-220 07 Lund,Sweden. Contact information at EDIRC.
Bibliographic data for series maintained by David Edgerton ().

Page updated 2019-10-11
Handle: RePEc:hhs:lunewp:2017_007