Firm and Employee Effects of an Enterprise Information System: Micro-econometric Evidence

Derek Jones, Panu Kalmi and Antti Kauhanen (antti.kauhanen@etla.fi)

No wp992, William Davidson Institute Working Papers Series from William Davidson Institute at the University of Michigan

Abstract: We investigate the impact of adopting an enterprise resource planning (ERP) system on performance changes and employee outcomes in a retail chain. We find that: (i) sales and inventory turnover initially drop by 7 % and recover in 6-12 months; (ii) inventory turnover recovers more quickly for establishments that adopt ERP later; (iii) employee outcomes, including increased workload, greater job difficulty and enhanced multitasking, vary significantly over time, though implications for employee welfare are ambiguous.

Keywords: enterprise resource planning; retailing; Finland; IT (search for similar items in EconPapers)
Pages: pages
Date: 2010-06-01
New Economics Papers: this item is included in nep-bec
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Citations: View citations in EconPapers (1)

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Journal Article: Firm and employee effects of an enterprise information system: Micro-econometric evidence (2011)
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