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The triad of job satisfaction, work engagement and employee loyalty – The interplay among the concepts

Nina Vokić () and Tomislav Hernaus ()

No 1507, EFZG Working Papers Series from Faculty of Economics and Business, University of Zagreb

Abstract: Job satisfaction, work engagement and employee loyalty are popular human resource (HR) concepts that significantly contribute to individual and organizational performance. While they have been widely studied, their interplay was rarely explored. Therefore, a field study was conducted on the sample of 567 employees from a large-sized Croatian organization. We have examined the interaction among job satisfaction, work engagement and employee loyalty. The correlation analysis revealed significant positive relationships between explored HR concepts. Single and multiple regressions showed that job satisfaction is a significant predictor of work engagement, while work engagement strongly predicts employee loyalty. Furthermore, a mediation analysis confirmed that work engagement mediates the relationship between job satisfaction and employee loyalty.

Keywords: job satisfaction; work engagement; employee loyalty; Croatia; mediation analysis (search for similar items in EconPapers)
JEL-codes: M5 (search for similar items in EconPapers)
Pages: 13
Date: 2015-10-07
New Economics Papers: this item is included in nep-hap and nep-hrm
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Persistent link: https://EconPapers.repec.org/RePEc:zag:wpaper:1507

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