Remote Work, Employee Mix, and Performance

Cevat Giray Aksoy, Nicholas Bloom, Steven Davis, Victoria Marino () and Cem Özgüzel ()
Additional contact information
Victoria Marino: EBRD, London
Cem Özgüzel: Paris School of Economics

No 17917, IZA Discussion Papers from Institute of Labor Economics (IZA)

Abstract: We study the shift to fully remote work at a large call center in Turkey, highlighting three findings. First, fully remote work increased the share of women, including married women, rural and smaller-town residents. By accessing groups with traditionally lower labor-force participation the firm was able to increase its share of graduate employees by 14% without raising wages. Second, workforce productivity rose by 10%, reflecting shorter call durations for remote employees. This was facilitated by a quieter home working environment, avoiding the background noise in the office. Third, fully remote employees with initial in-person training saw the higher long-run remote productivity and lower attrition rates. This underscores the advantages of initial in-person onboarding for fully remote employees.

Keywords: productivity; workforce mix; remote jobs; work from home (search for similar items in EconPapers)
JEL-codes: J2 J3 R1 (search for similar items in EconPapers)
Date: 2025-05
New Economics Papers: this item is included in nep-ara and nep-lma
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://docs.iza.org/dp17917.pdf (application/pdf)

Related works:
Working Paper: Remote Work, Employee Mix, and Performance (2025)
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:iza:izadps:dp17917

Ordering information: This working paper can be ordered from
IZA, Margard Ody, P.O. Box 7240, D-53072 Bonn, Germany

Access Statistics for this paper

More papers in IZA Discussion Papers from Institute of Labor Economics (IZA) IZA, P.O. Box 7240, D-53072 Bonn, Germany. Contact information at EDIRC.
Bibliographic data for series maintained by Holger Hinte ().