Remote Work, Employee Mix, and Performance

Cevat Giray Aksoy, Nicholas Bloom, Steven Davis, Victoria Marino and Cem Ozguzel

No 33851, NBER Working Papers from National Bureau of Economic Research, Inc

Abstract: We study the shift to fully remote work at a large call center in Turkey, highlighting three findings. First, fully remote work increased the share of women, including married women, rural and smaller-town residents. By accessing groups with traditionally lower labor-force participation the firm was able to increase its share of graduate employees by 14% without raising wages. Second, workforce productivity rose by 10%, reflecting shorter call durations for remote employees. This was facilitated by a quieter home working environment, avoiding the background noise in the office. Third, fully remote employees with initial in-person training saw higher long-run remote productivity and lower attrition rates. This underscores the advantages of initial in-person onboarding for fully remote employees.

JEL-codes: J0 (search for similar items in EconPapers)
Date: 2025-05
Note: CH EFG IO LS PE PR
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