The Importance of Crisis Communication

Ginevra Testa
Additional contact information
Ginevra Testa: University of Genoa

Chapter Chapter 2 in Social Media and Crisis Communication in the Cruise Industry, 2025, pp 7-29 from Springer

Abstract: Abstract The chapter introduces and defines the concept of crisis and crisis management, highlighting the crucial role of crisis communication within this process. Through an extensive review of the existing literature, the main theoretical frameworks developed over time and the fundamental objectives that crisis communication is called upon to achieve are examined. The chapter also presents the different crisis communication strategies available, identifying the most relevant and effective ones about the various types and characteristics of crises that organisations may face.

Date: 2025
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:isichp:978-3-031-83896-5_2

Ordering information: This item can be ordered from
http://www.springer.com/9783031838965

DOI: 10.1007/978-3-031-83896-5_2

Access Statistics for this chapter

More chapters in International Series in Advanced Management Studies from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().