People Issues with BPR and Change Management

Sanjay Mohapatra
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Sanjay Mohapatra: Xavier Institute of Management

Chapter Chapter 7 in Business Process Reengineering, 2013, pp 149-161 from Springer

Abstract: Abstract The major objectives of this chapter revolve around highlighting change management and people issues during a typical business process reengineering exercise.

Keywords: Business Process; Change Management; Readiness Assessment; Change Management Process; Organization Change Management (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-1-4614-6067-1_7

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DOI: 10.1007/978-1-4614-6067-1_7

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