Marketing of Services

Philippe Malaval, Christophe Bénaroya and Jonathan Aflalo
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Philippe Malaval: Toulouse Business School
Christophe Bénaroya: Toulouse Business School
Jonathan Aflalo: ATPCO-Airline Tariff Publishing Company

Chapter 7 in Aerospace Marketing Management, 2014, pp 233-274 from Springer

Abstract: Abstract Marketing was initially developed with products in mind, which explains why it has been applied relatively late in the service sector both in Europe and the United States. Over the last few years, this trend has definitely changed both for consumer and business services. In particular the growth of services linked to the Internet has accelerated the development of the marketing of services.

Keywords: Service Company; International Civil Aviation Organization; Airline Company; Improve Customer Satisfaction; Airport Operator (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-319-01354-1_7

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DOI: 10.1007/978-3-319-01354-1_7

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