Leveraging Innovation Based on Effective Process Map Design: Insights from the Case of a European Insurance Company

Monika Malinova () and Jan Mendling ()
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Monika Malinova: Institute for Information Business, Wirtschaftsuniversität Wien
Jan Mendling: Institute for Information Business, Wirtschaftsuniversität Wien

A chapter in BPM - Driving Innovation in a Digital World, 2015, pp 215-227 from Springer

Abstract: Abstract Business process modeling plays an important role in supporting various stages of the BPM lifecycle. While academia and practice have developed a thorough understanding of how to work with fine-granular models, as for instance defined using BPMN, research only recently started to investigate the relationship between good process map design and its impact on process innovation. In this paper, we discuss the current state of process map design in practice. We utilize the case of a European insurance company to illustrate the benefits of a systematic approach to designing process maps to support the framing of business process management in a company and its relationship to process innovation.

Keywords: Business Process; Process Innovation; Core Process; Business Process Management; Support Process (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-319-14430-6_14

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DOI: 10.1007/978-3-319-14430-6_14

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