Establishment of Mediation Facilities Within an Enterprise: Two Case Studies

Stephan Proksch

Chapter 9 in Conflict Management, 2016, pp 101-115 from Springer

Abstract: Abstract In this chapter I describe two organisations, a bank and a hospital, which we advised in setting up internal mediation facilities. The implementation process outlined follows the same structure as that described in Chap. 8 . In the accounts given, I have endeavoured to take the specific characteristics of the organisations into consideration while explaining the process in such a way that the experience gained can be applied to other enterprises.

Keywords: Mission Statement; Conflict Management; Organisational Unit; Mediation Process; Work Council (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-319-31885-1_9

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DOI: 10.1007/978-3-319-31885-1_9

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