It’s About Trust: The IT Department’s Role in a Digital Organisation: Why Techies May Be the New Communications Team

Wayne Pales ()
Additional contact information
Wayne Pales: The Chapel Group

A chapter in Out-thinking Organizational Communications, 2017, pp 85-100 from Springer

Abstract: Abstract This chapter delivers insights into how dynamics and technological advantages associated with digitalisation affect the everyday lives of consumers and traditionally analogue industries alike. By using the example of the electricity industry, the author demonstrates how the digital transformation alters organisational aspects of large companies. Focusing on the emerging Industrial Internet and associated smart devices, this chapter explains how the ability to collect data opens up new markets and value-adding mechanisms even to industries that originally would not be associated with data-driven business models. The disruption of business models and value chains fosters the creation of adaptive management structures capable of coping with ever-increasing data and information volumes. In a company driven by data, the author concludes, trust management will emerge as a substantial task that is crucial to overall success.

Keywords: Credit Card; Smart Grid; Service Level Agreement; Business Unit; Technology Service (search for similar items in EconPapers)
Date: 2017
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-319-41845-2_7

Ordering information: This item can be ordered from
http://www.springer.com/9783319418452

DOI: 10.1007/978-3-319-41845-2_7

Access Statistics for this chapter

More chapters in Management for Professionals from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().