Introduction – Zero Outage as a Guiding Principle for IT

Stephan Kasulke and Jasmin Bensch
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Stephan Kasulke: T-Systems International GmbH
Jasmin Bensch: T-Systems International GmbH

Chapter 1 in Zero Outage, 2017, pp 1-3 from Springer

Abstract: Zusammenfassung “Cheap is cool!” trumpeted a well-known German electrical goods retailer in 2002. And this saying has become rather more than a fashionable advertising jingle: it has become anchored in the minds of many people, including decision-makers. Its presence is felt in both our personal and working lives, and since 2007 the global financial crisis has amplified the concept. Today, throughout the economy and year after year, we believe that prices for products and services must fall, and that the same profit must be earned with less costs than in the previous year, or – ideally – profit must go up while costs go down.

Keywords: Customer Satisfaction; Guide Principle; System Outage; Customer Interface; Outage Context (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-319-53739-9_1

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DOI: 10.1007/978-3-319-53739-9_1

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