Advances in Service Science

Yang, Hui; Qiu, Robin

Advances in Service Science

Edited by Hui Yang () and Robin Qiu ()

in Springer Proceedings in Business and Economics from Springer

Date: 2019
ISBN: 978-3-030-04726-9
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Chapters in this book:

The Inmate Transportation Problem and Its Application in the PA Department of Corrections: Anshul Sharma, Mohammad Shahabsafa and Tamás Terlaky
Robust Modality Selection in Radiotherapy: Sevnaz Nourollahi, Archis Ghate and Minsun Kim
Incentive-Based Rebalancing of Bike-Sharing Systems: Samarth J. Patel, Robin Qiu and Ashkan Negahban
A T-shaped Measure of Multidisciplinarity in Academic Research Networks: The GRAND Case Study: David Turner, Diego Serrano, Eleni Stroulia and Kelly Lyons
A Framework for Delivering Service Differentiation Through Operating Segments: Research Opportunities and Implementation Challenges: Morris A. Cohen and Jose A. Guajardo
Higher Education as a Service: The Science of Running a Lean Program in International Business: Joan Lofgren, Oleg V. Pavlov and Frank Hoy
A Hypergraph-Based Modeling Approach for Service Systems: Mahei Manhai Li, Christoph Peters and Jan Marco Leimeister
Zone of Optimal Distinctiveness: Provider Asset Personalization and the Psychological Ownership of Shared Accommodation: Anita D. Bhappu and Sabrina Helm
Data Mining Methods for Describing Federal Government Career Trajectories and Predicting Employee Separation: Kimberly Healy, Dan Lucas and Cherilyn Miller
Using the Service Science Canvas to Understand Institutional Change in a Public School System: Shari Weaver and Oleg Pavlov
Data-Driven Capacity Management with Machine Learning: A Novel Approach and a Case-Study for a Public Service Office: Fabian Taigel, Jan Meller and Alexander Rothkopf
Harnessing Big Data and Analytics Solutions in Support of Smart City Services: Shailesh Kumar Pandey, Mohammad Tariq Khan and Robin G. Qiu
The Pay Equity Dilemma Women Face Around the World: H. Muge Yayla-Kullu and Lana McMurray
Project and Resource Optimization (PRO) for IT Service Delivery: Haitao Li and Cirpriano A. Santos
A Unified Framework for Specifying Cost Models of IT Service Offerings: Kugmoorthy Gajananan, Aly Megahed, Shubhi Asthana and Taiga Nakamura
Toward a Context-Aware Serendipitous Recommendation System: Changhun Lee, Gyumin Lee and Chiehyeon Lim
Analysis of Service Execution in the On-line Sports Gambling Industry: James Roche, Pezhman Ghadimi and Vincent Hargaden
Decision Modeling in Service Science: Ralph D. Badinelli
Predicting Call Center Performance with Machine Learning: Siqiao Li, Qingchen Wang and Ger Koole
Information Directed Policy Sampling for Partially Observable Markov Decision Processes with Parametric Uncertainty: Peeyush Kumar and Archis Ghate
Buffered Probability of Exceedance (bPOE) Ratings for Synthetic Instruments: Giorgi Pertaia and Stan Uryasev
Service Quality Assessment via Enhanced Data-Driven MCDM Model: Vahab Vahdat, Seyedmohammad Salehi and Nima Ahmadi
Estimating the Effect of Social Influence on Subsequent Reviews: Saram Han and Chris K. Anderson
Product and Service Design for Remanufacturing, Uncertainty and the Environmental Impact in the Closed-Loop Supply Chain Network: Qiang (Patrick) Qiang, Rong Fu and Shaowei Chen
Towards the Determinants of Successful Public-Private Partnership Projects in Jamaica: A Proposed Methodology: Kenisha Iton and Delroy Chevers
Cognitive Solutioning of Highly-Valued IT Service Contracts: Shubhi Asthana, Aly Megahed and Ahmed Nazeem
A Predictive Approach for Monitoring Services in the Internet of Things: Shubhi Asthana, Aly Megahed and Mohamed Mohamed
Managing Clinical Appointments in an Academic Medical Center: Chester Chambers, Maqbool Dada, Marlís González Fernández and Kayode Williams
Factors Influencing E-procurement Adoption in the Transportation Industry: Arim Park, Soohyun Cho, Seongtae Kim and Yao Zhao

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DOI: 10.1007/978-3-030-04726-9

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