Smart Services Summit

Edited by Jürg Meierhofer (), Shaun West () and Thierry Buecheler ()

in Progress in IS from Springer

Date: 2023
ISBN: 978-3-031-36698-7
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Chapters in this book:

Value Perceptions on Smart Service Offerings in Manufacturing

Martin Ebel, Marleen Voss, Jens Poeppelbuss, Andreas Greve, André Sobieraj and Frank Schomburg

Communicating the Value of Digital Transformation Within Manufacturing Firms

Matthew Anderson, Shaun West, David Romero and David Harrison

Sustainable Value Optimization by Smart Services Along the Customer Lifecycle

Jürg Meierhofer and Melissa Stucki

A Sustainable Human-Smart Service Product Interaction: Tackling User Attrition and eWaste for the Triple Bottom Line

Cecilia Lee, Atul Gupta and Utpal Mangla

Conceptual Ecosystems to Support the Development of Sustainable Business Models for a Capital Equipment Manufacturer

Daniel Wörner, Manuel Ritter, Shaun West and Thomas Friedli

Servitisation for Energy Transition and Circular Economy: Learnings from the CaaS and EaaS Business Cases

Dimitris Karamitsos, Alain Schilli and Christophe Rynikiewicz

Assessment of the Influence of Grid Resolution on CO2 Reduction in Route Optimization Services Using Reinforcement Learning

Mohammad Hossein Moradi, Martin Brutsche, Markus Wenig, Uwe Wagner and Thomas Koch

Business Models of an AI Marketplace for Energy Systems with Focus on Demand Response

Braulio Barahona, Benjamin Bowler, Colin Gounden and Antonios Papaemmanouil

Potential for the Development of Service Business Models Through Digital Services and the Active Inclusion of Customers

Gloria Bohn, Julius Taubert, Maximilian Geus, Stefan Schweiger and Valerie Bass

Smart Service Development in Entrepreneurship and Intrapreneurship Support Infrastructures in Vorarlberg and the Lake Constance Region—Status Quo and Framework for Practitioners

Martin Dobler and Magdalena Meusburger

Emerging Lessons from Industry on How to Make Radical Innovation Sustainable

Shaun West and Dominic Boeni

SSDL: A Domain-Specific Modeling Language for Smart City Services

Rubén Ruiz-Torrubiano, Deepak Dhungana, Gerhard Kormann-Hainzl and Sarita Paudel

Target Group Generation Z—How Stationary Retailers Can Fulfil the Expectations of Young Customers Through Smart Services and Technologies to Increase Their Resilience

Stefan Schweiger, Julian Kemmer, Simon Oed, Julius Taubert, Valerie Bass, Michael Eddelbuettel and Tamara Wuerstle

Remanufacturing and Product-Service Systems for the Circular Economy: A Business Model Analysis

Benedetta Franceschi, Gianmarco Bressanelli and Nicola Saccani

Sustainable Smart Services for Financial Institutions: A Framework to Support Banks in ESG Integration in the Risk Analysis Process of Loans

Sabrina Urban, Nicola Moosbrugger, Michael Hellwig and Martin Dobler

Typology for Industrial Customers in the Subscription Economy

Günther Schuh, Christian Holper, Lennard Holst and Volker Stich

Business Models for Commercializing Predictive Maintenance in the Context of Industrial Sustainability

Jean Paul Potthoff, Christoph Tienken and Thomas Friedli

From Business Model to Contribution Model

Christoph H. Wecht, Elena Malakhatka and Shaun West

Towards ANN Based Digital Twins of Ship Propulsion Systems

Dominik Rether, Martin Brutsche, Ioannis Sklias and Markus Wenig

Risk-Based Inspection for Smart Asset Management Decision Making on Major Rotating Equipment

Pascal Decoussemaeker, Sameer Vittal and Shayan I. Ahmed

Machine Learning for Drone-Based Last Mile Delivery of Perishables

Selwyn Piramuthu

Reducing Service Trips and Its Effects on Service Delivery and Customer Experience

Lukas Schweiger and Jürg Meierhofer

The Value of Guideline Practice as a Proto-Service for Smart Service Development

Petra Müller-Csernetzky, Mario Rapaccini and Shaun West

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DOI: 10.1007/978-3-031-36698-7

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