Global Sourcing of Services:Strategies, Issues and Challenges

Edited by Shailendra C Jain Palvia and Prashant Palvia

in World Scientific Books from World Scientific Publishing Co. Pte. Ltd.

Abstract: There are three stages to outsourcing: The first occurred at the dawn of industrial era in the 19th century, where mass production for consumption by many, became the norm and simple domestic means could not meet such demands. With the cost of labor soaring in developed countries, manufacturing of products started moving to countries like China to take advantage of labor arbitrage in the 1900s. This is the second stage of outsourcing. This book addresses issues and challenges in the third stage of outsourcing whose focus is on movement of services at electronic speed, utilizing the Internet platform.

Keywords: Outsourcing; ITO; BPO; KPO; Labor Arbitrage; Surrogate Motherhood; Insourcing; Offshoring; Onshoring; Cloud Sourcing; Crowd Sourcing; SaaS; Tele-Radiology; Joint Venture; Medical Tourism (search for similar items in EconPapers)
JEL-codes: J20 (search for similar items in EconPapers)
Date: 2017
ISBN: 9789813109308
References: Add references at CitEc
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https://www.worldscientific.com/worldscibooks/10.1142/10025 (text/html)
Ebook Access is available upon purchase

Chapters in this book:

Ch 1 Global Sourcing of Services: Why, What, Where, and How? , pp 3-47

Shailendra C. Jain Palvia

Ch 2 A Research Framework for the Impact of Cultural Differences on IT Outsourcing , pp 49-82

Anil Gurung and Edmund Prater

Ch 3 IT Outsourcing in the Public Sector: A Literature Analysis , pp 83-134

Sonia Gantman

Ch 4 Lessons Learned from Global Information Technology Offshoring: Client and Vendor Perspectives , pp 137-173

Peter Haried and K. (Ram) Ramamurthy

Ch 5 Offshore IS Vendors: Capability, Quality, and Performance , pp 175-227

Prashant Palvia and Shailendra C. Jain Palvia

Ch 6 Vendor Risks in Remote Infrastructure Management Services , pp 229-259

Saji K. Mathew and Madhuchhanda Das Aundhe

Ch 7 Critical Issues Facing IT Outsourcing Vendors in India , pp 261-300

Shailendra C. Jain Palvia and Prashant Palvia

Ch 8 Client–Vendor Relationship Management in Global Sourcing , pp 301-333

Christine V. Bullen, Richard LeFave and Gad J. Selig

Ch 9 A Primer on Global Sourcing Life Cycle (GSLC) , pp 337-373

Shailendra C. Jain Palvia

Ch 10 Offshore Outsourcing Business Models: An Analysis of Four Cases , pp 375-406

Naureen Khan and Guy Fitzgerald

Ch 11 Global Sourcing of Services: A Two Stage Model for Selecting a Vendor , pp 407-449

Shailendra C. Jain Palvia

Ch 12 Strategy and Vendor Selection in IT Outsourcing: Is There a Method in the Madness? , pp 451-477

Dev K. Dutta, Kholekile L. Gwebu and Jing Wang

Ch 13 Successful Enterprise System Re-Implementation: A Multi-Sourcing Case Study , pp 479-519

Per Svejvig

Ch 14 Entry and Exit Strategies in Sourcing Engagement , pp 521-558

Christine V Bullen, Richard LeFave and Gad J. Selig

Ch 15 Collaboration in Global Intra-Organizational Systems Development , pp 561-587

Madhu T. Rao and Gloria Sanchez

Ch 16 Risk Assessment in IT Outsourcing , pp 589-608

Saji K. Mathew

Ch 17 Role of Social Capital in Global Sourcing , pp 609-639

Joseph Rottman and Mary Lacity

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