Journal of Digital Banking

2016 - 2025

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Volume 5, issue 4, 2021

Editorial pp. 289-290

Simon Beckett

Digital transformation and the COVID-19 challenge pp. 291-304

Ravi Bhalla and Elizabeth Osta

Are banks serious about customer experience? How to deliver market-beating customer experience pp. 305-312

Claire Calmejane

Moving an entire banking sector onto DLT: The Italian banking sector use case pp. 313-320

Roman Stasi and Silvia Attanasio

Creating an AI-based personal assistant: Case study of Is¸bank ‘Maxi’ pp. 321-328

Halim Memiş and Zeynep Geylan

Challenger banks are dead, long live challenger banks pp. 329-341

Meaghan Johnson

Contextual behaviour-driven strategy: Digital banking beyond internet and mobile applications pp. 342-349

Lily Li

Digitising investing in the light of behavioural finance findings pp. 350-356

Jurgen Vandenbroucke

The Norwegian miracle: From crisis to cash in three weeks pp. 357-364

Yngvar Ugland and Geir V. Berglind

Empowering Singapore’s SMEs: FinTech P2P lending — A lifeline for SMEs’ survival? pp. 365-377

Grace Lee and Alan Megargel

Volume 5, issue 3, 2021

Editorial pp. 192-193

Simon Beckett

Request to pay: Monetising the instant payments investment pp. 194-203

Erwin Kulk

The digital bank: Has it come of age? pp. 204-211

Faraaz Ali

Data and consent management services: An opportunity for banks to redefine themselves pp. 212-218

Dârâ Hızveren

Regulatory obstacles to organised trading in security tokens pp. 219-230

Stefan Tomanek, Florian Pekler and Ralph Rirsch

Building the future of advisory in private banking pp. 231-239

Muriel Danis and Diana Biggs

Experiences from the Dutch instant payment project: From 0 to 289 million in one year pp. 240-254

Frans C. Van Beers and Inge P. J. H. Van Dijk

What digital banks can learn from decentralised finance pp. 255-263

On Yavin and Aj Reardon

Instant payments in Asia are changing business models pp. 264-276

Steven Pairman and Wanisri Sanggita

Request to pay: The missing piece of the puzzle pp. 277-283

Francis De Roeck

Volume 5, issue 2, 2020

Editorial pp. 100-101

Simon Beckett

The seven highly effective strategies to survive in the open banking world pp. 102-109

Germain Bahri and Tabitha Lobo

Building CEE’s largest banking partnership ecosystem pp. 110-125

Christian Wolf, Tanja Imamovic, Catalina Arateanu and Miriam Obetkova

ISO 20022: Understanding the scale of change pp. 126-136

Isabel Schmidt

Dos and don’ts of immediate payment implementation: The Hungarian story pp. 137-145

Róbert Kiszely and Jozsef Czimer

PSD2 Secure Customer Authentication and customer experience: Ensuring a positive impact pp. 146-154

Roxana Sacaleanu and Eric Tak

The smartphone, not the tablet, now rules the mobile banking experience pp. 155-162

Sandrine Prom Tep, Manon Arcand and Sara-Kim Diotte

Assessment of micro, small and medium enterprises (MSME) financial inclusion initiatives by the commercial banks in Lesotho pp. 163-184

Lefeela Joseph Nalane and Lira Peter Sekantsi

Volume 5, issue 1, 2020

Editorial pp. 4-5

Simon Beckett

Readying the open banking system for success pp. 6-12

Jim Wadsworth

Consumer-centric commerce: Why banks and merchants need to step up their customer experience game pp. 13-26

Chris Kronenthal

Personalising digital banking with human middleware: Why humans still have a place in customer service for banking pp. 27-35

Nicola Lambie

Evolution of the invisible bank: How partnerships with FinTechs are driving digital innovation pp. 36-40

Mayank Mishra

A ‘Digital Euro’ as an approach for frictionless payment processes pp. 41-60

Udo Milkau

Technology-driven next-gen corporate banking: Trends and implications in APAC and Japan pp. 61-82

Eiichiro Yanagawa

The inverted bank: How platforming helps exploit ecosystems pp. 83-93

Sankha Som and V. Ram

Volume 4, issue 4, 2020

Editorial pp. 289-290

Simon Beckett

Revolutionising the consumer banking experience with artificial intelligence pp. 291-300

Tiffany Carpenter

A community bank’s digital transformation: Process, people and branding — implementing a purposeful digital banking strategy that puts people first pp. 301-306

Josh Botnen

Open banking experiences set the stage for Open X pp. 307-317

Elias Ghanem

FinTech at the frontier: Technology developments supporting financial inclusion in Niger pp. 318-331

Sofie Blakstad and Latif Amars

Electronic invoicing: The first step towards digital B2B payment modernisation pp. 332-343

Guy Berg

Explainable AI in banking pp. 344-350

Joost Van Der Burgt

Innovation, insight and trust: Customer experience excellence delivered responsibly in a digital world pp. 351-363

Mike Heffner and Guy Mettrick

Opening the gates: A framework for an open banking strategy pp. 364-376

Willem Standaert, Steve Muylle and Bjorn Cumps

Volume 4, issue 3, 2019

Editorial pp. 192-193

Simon Beckett

How can banks survive and thrive in a world of automated finance? pp. 194-205

Jody Bhagat

The new gateway of DLT technologies (blockchain) for tech companies to invade the banking and financial market: What is the future of financial intermediaries? pp. 206-212

Alessandro Raffelini

Choosing digital lending partners for banks and making partnerships work pp. 213-221

Charles Wendel

Leveraging biometrics to transform KYC pp. 222-233

Matthew Ferreira

From operational necessity to strategic advantage: Why payments are the next area of transformation in the B2B value chain pp. 234-243

Maria Parpou and Luke Frost

Robotic process automation and its implications for programme management office pp. 244-253

Manan Shah and Rajbir Samra

Connecting the dots: Digital payments and financial inclusion in India pp. 254-267

Susanta Kumar Sethy

Virtual asset trading platforms: An assessment of the stability risks and the potential for self-regulation pp. 268-279

Rory Copeland

Volume 4, issue 2, 2019

Editorial pp. 100-101

Simon Beckett

FinTech innovation: Revolutionary or evolutionary business model disruption? pp. 102-110

Ravi Bhalla

Leveraging artificial intelligence and Big Data to unlock the potential in bespoke SME lending pp. 111-118

Sean Hunter

Discerning between hype and reality: Common misconceptions about Blockchain pp. 119-124

Kelly Parkhurst

Future-proofing the next generation of financial market infrastructures: The devil is in the data pp. 125-130

Kimmo Soramäki and Dave Sissens

Open banking: Towards platform and modular banking pp. 131-143

Yvon Moysan and Margaux Rudnicki

Digital banking is an important ingredient for the future of banking pp. 144-151

Muhammad Rafiq

A new era of private securities: Application of Blockchain in private capital markets infrastructure pp. 152-160

Ulyana Shtybel

Digital financial services uptake in Africa and its role in financial inclusion of women pp. 161-174

Lira Peter Sekantsi

We need banks, but not only in banking: The case for user-centric platform propositions beyond financing pp. 175-183

Adem Kader

Volume 4, issue 1, 2019

Editorial pp. 4-5

Simon Beckett

The other digital enablers: How are regulators shaping the use of open APIs and the cloud globally, and what more can be done? pp. 6-18

Polina Evstifeeva

The impact of Blockchain on the transaction banking business model pp. 19-34

Silke Finken and Dirk Finkemeyer

Achieving velocity in digital banking: Focusing on complexity reduction, cloud-first and AI-first solution design pp. 35-44

Kris Hansen

Stakeholder collaboration-led innovation is vital in achieving financial inclusivity pp. 45-52

Neil Harris

The need for speed: A platform-based approach to digitisation pp. 53-59

Eli Rosner

Assessment of the mobile money sector development in Lesotho pp. 60-75

Lira Peter Sekantsi

The digitalisation of payments in South-East Asia pp. 76-84

Molly Shea

Central bank digital currencies pp. 85-94

Lewis Sun