Journal of Digital Banking

2016 - 2025

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Volume 1, issue 4, 2017

Editorial pp. 288-289

Sarah Bellrichard and Wells Fargo

Implementing a centralised digital strategy across multiple countries pp. 290-295

Paolo Barbesino

How to transform your bank into a data-driven organisation? pp. 296-308

Vivek Bhanot

Customer experience in an increasingly digital world pp. 309-320

Ingrid Bocris and Sebastien Mahieux

Opening the Black Box of a competitive customer experience strategy pp. 321-328

Marc Hinnenberg and Nina Löfstedt

What do consumers want from next generation banking, and how will challenger and established banks provide it? pp. 329-337

Alex Letts

How to be a truly digital bank pp. 338-348

Rajashekara Maiya

Immediate payments: Beyond ubiquity, convenience speed and security paving the road to a cashless society pp. 349-357

Moti Porath

The importance of digitising payments and the role of acceptance infrastructure - Part 2 pp. 358-377

Mahadevan Balakrishnan

Volume 1, issue 3, 2016

Editorial pp. 192-193

Simon Beckett

Blockchain: An approach to evaluating digital banking use cases pp. 194-204

Veronica Lange Da Conceição and Alex Batlin

What do small and medium enterprises want from next-generation banking? pp. 205-212

Will Beeson

Assessing the impact of mobile wallet services from a central bank perspective pp. 213-221

Mirjam Plooij and Kirsten Van Driel

How to ensure that your digital banking start-up is fully compliant: New entry strategies to regulated markets from a UK perspective pp. 222-230

Gerhard Grueter

How to accurately evaluate and attribute multi-channel marketing performance in digital banking pp. 231-239

Howard Barber and Jennifer Gill

Build the customer-centric organisation: Using data and analytics to accelerate competitive advantage pp. 240-248

Sheri Gilchrist

Improving fraud detection and the customer experience through analytics pp. 249-257

T J Horan

Physical banking in a digital world: The digital revolution and the impact on consumers and banks pp. 258-265

Milko Hascher

The importance of digitising payments and the role of acceptance infrastructure - Part 1 pp. 266-284

Mahadevan Balakrishnan

Volume 1, issue 2, 2016

Editorial pp. 100-101

Simon Beckett

Keeping up with the FinTechs: A banker's strategy for digital transformation pp. 102-110

Aubrey Hawes and Tushar Chitra

Understanding and applying Blockchain technology in banking: Evolution or revolution? pp. 111-119

Mark Buitenhek

Standardisation in payments for digital commerce: Where are we, and where are we going? pp. 120-126

Max Geerling

The experience economy demands more of your service strategy pp. 127-135

Addison C. Hoover

Digital transformation in banks: The trials, opportunities and a guide to what is important pp. 136-145

David Harvey

Virtual reality and the banking experience pp. 146-152

Sarah Weise and Andrew Mshar

The central bank's role in payment system development pp. 153-160

Päivi Heikkinen and Guðmundur Kr. Tómasson

Opportunities and challenges for payments innovation in the UK pp. 161-168

Chris Dunne

Content marketing versus product marketing: An analysis of consumer engagement in online advertising pp. 169-176

Matt Granfield and Ian Mcardle

How to accelerate your customer-focused digital wealth management strategy pp. 177-183

Peter Schramme

Volume 1, issue 1, 2016

Editorial pp. 4-5

Simon Beckett

How to develop a profitable, customer-focused digital banking strategy: Open banking services and developer-friendly APIs pp. 6-12

Sophie Guibaud

How banks and FinTech startups are partnering for faster innovation pp. 13-21

Devie Mohan

The Internet of Things: Strategic considerations for bankers pp. 22-32

Paul J. Leavell and David H. Cooper

How traditional banks are innovating the basics to provide customers with an Uber-like mobile banking experience pp. 33-44

Meaghan Johnson and Mark Verdegaal

Wearables and financial services: An example of channel innovation and the internet bank of things pp. 45-52

Robb Gaynor

Can beacons be a source of inspiration for banks to increase sales and improve customer experience? pp. 53-61

Yvon Moysan and Nicholas G. Paparoidamis

The mobile wallet imperative for credit unions pp. 62-73

Paul Fiore

Leave the past behind with digital process management pp. 74-84

Kunal Chopra and Neal Oswald

Pan-European mobile peer-to-peer payment – and beyond pp. 85-96

Dr Michael Salmony and Byoungho Jin