Work Study

1953 - 2003

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Volume 47, issue 7, 1998

Total quality management: key concepts pp. 238-247

Ronald P. Anjard

Competitive intelligence pp. 248-250

Diane White

Volume 47, issue 6, 1998

Supporting the balanced scorecard pp. 197-200

Mark Sanger

Revisiting the learning organisation pp. 201-203

Simon Evans

Performance evaluation using statistical quality control techniques pp. 204-212

Farhat Ali Burney and Ibrahim Al‐Darrab

Decision aids for evaluation and selection: the Kordanz approach pp. 213-218

William Wrennall

Volume 47, issue 5, 1998

Technology and tourism pp. 160-163

Anna Baines

Understanding and adding value pp. 164-166

Andrew Clemmet

The strategic use of information systems pp. 167-171

Shirley Daniels

Supply chain management pp. 172-174

Nigel Moore

Knowledge management pp. 175-177

Helen Gumbley

Volume 47, issue 4, 1998

Total productivity management pp. 117-127

Kiyoshi Suito

A strategic conversation pp. 128-129

William Wrennall

The virtual organisation pp. 130-134

Jonathan Franks

Re‐engineering in practice pp. 135-140

Hayley Carter

Volume 47, issue 3, 1998

Productivity and work ethics pp. 79-86

Amanda Hamilton‐Attwell

Novel ways to deal with seasonal manpower needs pp. 87-89

Rudy Hung

BPR ‐ beyond industrial engineering? pp. 90-96

R.P. Mohanty

Volume 47, issue 2, 1998

Tolerance requirement general theory and automated task difficulty assessment pp. 41-48

David R. Moore

Using information technology to facilitate organisational change pp. 49-52

Anna Baines

Dictating customer service pp. 53-55

Andrew Clemmet

Closing the deal pp. 56-58

Shirley Daniels

Volume 47, issue 1, 1998

Myths and the art of deception in information systems pp. 5-13

Craig Standing

Creating a culture of ownership pp. 14-16

Anna Baines

The virtual corporation pp. 20-22

Shirley Daniels

Volume 46, issue 7, 1997

Government reforms and public productivity: do we have all the answers? pp. 233-245

Arie Halachmi

New developments in time compression management pp. 246-250

Kei Chang and Brian H. Kleiner

Employee assistance programmes pp. 251-253

Shirley Daniels

Volume 46, issue 6, 1997

Designing effective performance appraisal systems pp. 197-201

Deborah F. Boice and Brian H. Kleiner

Exploiting organizational knowledge in the learning organization pp. 202-206

Anna Baines

Making e‐mail secure pp. 207-214

Shirley Daniels

Volume 46, issue 5, 1997

A replication of the amount and equivocality of information processing in organizational work units pp. 154-159

Mary R. Lind

Productivity measurement and reporting pp. 160-161

Anna Baines

Lockheed Martin Tactical Aircraft Systems: quality survey results pp. 162-171

Richard A. Huff, Victor R. Prybutok, Leon A. Kappelman, Jon Cohen and Larry Beck

Creating a twenty‐first century army pp. 172-174

Shirley Daniels

Volume 46, issue 3, 1997

Re‐engineering without a safety net pp. 81-83

Anna Baines

Management Systems Training Council: the door is now closed pp. 84-89

Graham Briscoe

Productivity through data organization pp. 90-98

Phil Gaynard

New developments in re‐engineering organizations pp. 99-103

Stephen Campbell and Brian H. Kleiner

Volume 46, issue 2, 1997

Defence conversion: surviving (and prospering) in the 1990s pp. 45-48

Thomas S. Sillers and Brian H. Kleiner

Productivity improvement pp. 49-51

Anna Baines

Back to basics with productivity techniques pp. 52-57

Shirley Daniels

The computer‐supported co‐operative work programme pp. 58-60

Andrew Clemmet

Volume 46, issue 1, 1997

How to investigate alleged employee theft properly pp. 5-8

Gary Tryon and Brian H. Kleiner

Standard data in batch production at Rank Xerox pp. 9-19

D.S. Barrett

Simulation in the office pp. 20-24

Tony Proctor

End the paper chase pp. 25-26

Anna Baines

Volume 45, issue 7, 1996

Understanding the fundamentals for managing change pp. 5-8

R.P. Mohanty and O.P. Yadav

Applying re‐engineering pp. 9-14

Ron Anjard

Human resource and creativity pp. 15-22

Dean Juniper

Global trends in organizational design pp. 23-26

Alexander Nikolenko and Brian H. Kleiner

Volume 45, issue 6, 1996

Focus and strategic action in management: using a systemic model of organizational culture to inform managerial actions pp. 5-16

Martin Ringer and Phil Robinson

A case study of patient flows using Windows‐based computer simulation pp. 17-21

Brian Lehaney, Harry Kogetsidis and Steve Clarke

Test scores of urban and rural bank workers in Nigeria: an analysis of the effect of location on test performance pp. 22-29

P.B. Johnnie

Volume 45, issue 5, 1996

Intranets pp. 5-7

Anna Baines

Desktop video conferencing pp. 8-10

John Lynch

New developments in organizing around markets pp. 11-17

Messan Klouvi and Brian H. Kleiner

Last in ‐ first out: now that is redundant pp. 18-20

John Muir

Something fishy: tradition, technology and women’s employment pp. 21-23

Helga Drummond and Julia A. Kingstone Hodgson

Set them free pp. 24-26

Andy Dawson

Volume 45, issue 3, 1996

Creating a culture of safety pp. 5-8

Heather Dilley and Brian H. Kleiner

Handling redundancies pp. 9-12

John Muir

TQM in the service sector pp. 13-17

R.P. Mohanty and A.K. Behera

Benchmarking pp. 18-20

Shirley Daniels

Re‐engineering revisited pp. 21-23

Anna Baines

Volume 45, issue 2, 1996

New developments in organizing around core competences pp. 5-9

Mark Unland and Brian H. Kleiner

A model for evaluating TQM effectiveness in health‐care systems pp. 14-17

R.P. Mohanty, K. Santhi and C. Haripriya

Marketing management consultancy pp. 18-21

Edwin Wilde

Supervisor skill formation in Taiwan’s automated factories pp. 22-26

Hong Jon‐Chao, Wu Jinn‐Cherng and Wu Ming‐Hsiung

Volume 45, issue 1, 1996

New developments in re‐engineering pp. 7-12

Jacqueline Skehan and Brian H. Kleiner

TQM ‐ a comparative approach pp. 13-19

R.P. Mohanty and B.P. Sethi

Designing customer service programmes pp. 20-23

Anna Baines

Supporting a dispersed workforce: a changing role for HR pp. 24-26

Angela Eden

Theft at work pp. 27-29

John Muir

Helping the help desk pp. 30-31

Ian Stinton

Gainsharing revisited pp. 32-33

Shirley Daniels