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Journal of Financial Services Marketing

2016 - 2019

Current editor(s): Tina Harrison

From Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla ().

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Volume 24, issue 3, 2019

Factors affecting customers’ continued intentions to use Islamic banks pp. 59-68 Downloads
Hajime Kamiyama and Kenichi Kashiwagi
Sales forecasting in financial distribution: a comparison of quantitative forecasting methods pp. 69-80 Downloads
Jiří Šindelář
Demographic influences on consumer decisions in the banking sector: evidence from India pp. 81-93 Downloads
Harpreet Kaur and Sangeeta Arora

Volume 24, issue 1, 2019

The role of cognitive style, gullibility, and demographics on the use of social media for financial decision making pp. 1-10 Downloads
Jenna Florendo and Hooman Estelami
The effect of promotional interest rates on customer borrowing and payment behavior in the credit card industry pp. 11-20 Downloads
B. P. S. Murthi, Marina Girju and Erin Steffes
The effects of cultural tightness and perceived unfairness on Japanese consumers’ attitude towards insurance fraud: the mediating effect of rationalization pp. 21-30 Downloads
Haithem Zourrig and Jeongsoo Park
Religiosity and customer trust in financial services marketing relationships pp. 31-43 Downloads
Basem Masoud Alhazmi
Factors affecting Islamic banking behavioral intention: the moderating effects of customer marketing practices and financial considerations pp. 44-58 Downloads
Mohammad Enamul Hoque, M. Kabir Hassan, Nik Mohd Hazrul Nik Hashim and Tarek Zaher

Volume 23, issue 3, 2018

Towards a better understanding of mobile banking: the impact of customer experience on trust and commitment pp. 141-152 Downloads
Lova Rajaobelina, Isabelle Brun, Sandrine Prom Tep and Manon Arcand
Does prevention as an investment strategy explain the intention to purchase guarantees for unit-linked life insurance? pp. 153-167 Downloads
Daliana Luca
Online banking services: a meta-analytic review and assessment of the impact of antecedents and consequents on satisfaction pp. 168-178 Downloads
Fernando Oliveira Santini, Wagner Junior Ladeira, Claudio Hoffmann Sampaio and Marcelo Gattermann Perin
Perceived risk and the interplay of expert endorsement, corporate image and investment knowledge in mutual fund advertising pp. 179-189 Downloads
Suk Chong Tong
Customer experience in omni-channel banking services pp. 190-199 Downloads
Hanna Komulainen and Hannu Makkonen
Dimensions of materialism and credit card usage: an application and extension of the theory of planned behavior in Bangladesh pp. 200-209 Downloads
A. F. M. Jalal Ahamed and Yam B. Limbu
Exploring advertising as an antecedent to brand experience dimensions: an experimental study pp. 210-217 Downloads
Dhananjay Bapat
The role of electronic word of mouth, conventional media, and subjective norms on the intention to purchase Sharia insurance services pp. 218-225 Downloads
Amron Amron, Usman Usman and Ali Mursid
Corporate greed: its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers pp. 226-233 Downloads
Albert Caruana, Joseph Vella, Jirka Konietzny and Saviour Chircop
The customer experience ecosystem in two cultural contexts pp. 234-243 Downloads
Mojtaba Barari and Olivier Furrer

Volume 23, issue 2, 2018

Effects of market returns and market volatility on investor risk tolerance pp. 77-90 Downloads
Courtney Droms Hatch, Kurt Carlson and William G. Droms
A closer look at the relationship of entry-level bank employees’ leadership attributes and customer satisfaction pp. 91-103 Downloads
Majda I. Ayoub Al-Salim
The perils of overconfidence: Why many consumers fail to seek advice when they really should pp. 104-111 Downloads
David R. Lewis
Generational differences in perceptions of financial planners pp. 112-127 Downloads
Raminder Luther, Linda Jane Coleman, Mayuresh Kelkar and Gregory Foudray
Women are scaredy-cats and men are conquerors? pp. 128-139 Downloads
Jürg Hari, Elisabeth Pirsch and Heike Rawitzer

Volume 23, issue 1, 2018

The theoretical underpinnings of government policy, turbulence and performance in the service sector: a conceptual framework pp. 1-11 Downloads
Craig C. Julian
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers: investigating the mediating effect of loyalty pp. 12-24 Downloads
Kaushik Mukerjee
Testing the risk as feeling and risk as analysis perspective for insurance: the antecedents of purchasing unit-linked life insurance products pp. 25-37 Downloads
Carin Huber and Tobias Schlager
Understanding credit card payment behavior among college students pp. 38-49 Downloads
Shweta Singh, David H. Rylander and Tina C. Mims
Developing technologically induced environments: the case of the Nigerian banking sector pp. 50-61 Downloads
Wilson Ozuem, Kerry E. Howell and Geoff Lancaster
Effects of culture and financial literacy among Chinese-Americans on participating in financial services pp. 62-75 Downloads
Fang Zhao, Jie Sun, Raj Devasagayam and Gary Clendenen

Volume 22, issue 4, 2017

Editorial pp. 139-140 Downloads
Tina Harrison
Impact of website characteristics on relationship quality: a comparison of banks financial cooperatives pp. 141-149 Downloads
Isabelle Brun, Lova Rajaobelina, Line Ricard and Annick Fortin
The consequences of perceived risk and objective knowledge for consumers’ investment behavior pp. 150-160 Downloads
Juha Munnukka, Outi Uusitalo and Veera-Juulia Koivisto
How objective and subjective knowledge affect insurance choices pp. 161-172 Downloads
Hannu Kuusela, Mark T. Spence and Pallab Paul
Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance pp. 173-186 Downloads
Taghreed Abu-Salim, Okey Peter Onyia, Tina Harrison and Valerie Lindsay
Effect of inherent innovativeness and consumer readiness on attitudes to mobile banking pp. 187-201 Downloads
Kwabena Frimpong, Obaid Al-Shuridah, Alan Wilson and Frederick Asafo-Adjei Sarpong

Volume 22, issue 3, 2017

Editorial pp. 97-98 Downloads
Tina Harrison
Click me: an examination of the impact size, color, and design has on banner advertisements generating clicks pp. 99-108 Downloads
Michael North and Michael Ficorilli
Reactions of dissatisfied investors: exit, voice or loyalty pp. 109-118 Downloads
Muge Tasci and Ozlem Ozdemir
App service: How do consumers perceive the quality of financial service apps on smart devices? pp. 119-125 Downloads
Emily Treen, Leyland Pitt, John Bredican and Mana Farshid
Reducing the distance: financial services education in web-extended learning environments pp. 126-131 Downloads
Tamara Rabinovich, Pierre Berthon and Ivan Fedorenko
Financial services Apps: What makes the difference between a great and a ghastly review? pp. 132-138 Downloads
Joseph Vella, Åsa Wallström and Mana Farshid

Volume 22, issue 2, 2017

Special issue: Academy of Marketing Conference 2016: radical financial services marketing pp. 41-42 Downloads
Julie Robson and Kathryn Waite
Measuring service quality in Ghana: a crossvergence cultural perspective pp. 43-53 Downloads
Andrews A. Yalley and Gloria K. Q. Agyapong
The importance of service quality in British Muslim’s choice of an Islamic or non-Islamic bank account pp. 54-63 Downloads
Najat Abdullrahim and Julie Robson
Trust in financial services: the influence of demographics and dispositional characteristics pp. 64-76 Downloads
S M A Moin, James F. Devlin and Sally McKechnie
Financial credit and social discredit: the pawnbroking dilemma pp. 77-84 Downloads
Laura Edwards and Wendy Lomax
The orbit of consumer credit choices pp. 85-96 Downloads
Jane Brown, Anders Wäppling, Helen Woodruffe-Burton and Kate Black

Volume 22, issue 1, 2017

Editorial pp. 1-2 Downloads
Tina Harrison
Non-monetary sales promotion effects on credit cards pp. 3-13 Downloads
Rochele Isabel Bagnolini Boschetti, Marcelo Gattermann Perin, Márcia Dutra Barcellos, Cláudio Hoffmann Sampaio and Kenny Basso
Brand equity of stock exchange as a mediator in financial decisions pp. 14-23 Downloads
Betül Çal and Mary Lambkin
Internal branding experiences in the financial services sector in South Africa pp. 24-32 Downloads
Rose Du Preez
Framing the decision to buy long-term care insurance: losses and gains in the context of statistical and narrative evidence pp. 33-40 Downloads
Jeremy Pincus, Katherine Hopewood and Robert Mills
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