Journal of Financial Services Marketing

2004 - 2025

Current editor(s): Tina Harrison

From Palgrave Macmillan
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Volume 28, issue 4, 2023

Disruptions, innovations and transformations in the global financial services market: the impacts of emerging cybersecurity, geopolitical and sustainability risks pp. 627-630

Okey Peter Onyia and Jasman Tuyon

Bibliometric analysis and visualization of green, sustainable, and environmental insurance research pp. 631-648

Haitham Nobanee, Fayrouz Aksam Elsaied, Nouf Alhammadi and Noora Wazir

Mobile commerce applications service quality in enhancing customer loyalty intention: mediating role of customer satisfaction pp. 649-663

Nurul Fazleen Mohd Zariman, Norshima Humaidi and Muhammad Hafiz Abd Rashid

Sustainable financial services: reflection and future perspectives pp. 664-690

Jasman Tuyon, Okey Peter Onyia, Aidi Ahmi and Chia-Hsing Huang

Negative emotions and consumer behavioural intention to adopt emerging e-banking technology pp. 691-704

Masoome Abikari, Peter Öhman and Darush Yazdanfar

Reconsideration of behavioral biases in financial markets: comparison of the S&P500 index and TEPIX index of Tehran Stock Exchange pp. 705-711

Saeid Tajdini, Ali Taiebnia and Mohsen Mehrara

The effect of attitude and religiosity on tax compliant intention moderated by the utilization of e-Filing pp. 712-723

Kadarisman Hidayat, Mekar Satria Utama, Umar Nimran and Arik Prasetya

Navigating the complexities of financial services marketing through a bibliometric analysis of the Journal of Financial Services Marketing (2009–2022) pp. 724-747

Ratikant Bhaskar, Okey Peter Onyia, Dharen Pandey and S. Ananda

Is there any association between FinTech and sustainability? Evidence from bibliometric review and content analysis pp. 748-762

Nejla Ould Daoud Ellili

What factors influence the usage of mobile banking among digital natives? pp. 763-778

Tengku Ikmal Hakimi, Johanna Abdullah Jaafar and Nor Azah Abdul Aziz

Customer acceptability towards AI-enabled digital banking: a PLS-SEM approach pp. 779-793

Swaraj S. Bharti, Kanika Prasad, Shwati Sudha and Vineeta Kumari

Adoption of incentive-based insurance applications: the perspective of psychological ownership pp. 794-806

Antti Talonen, Lasse Koskinen, Raimo Voutilainen and Harri Talonen

Why do people continue using mobile wallets? An empirical analysis amid COVID-19 pandemic pp. 807-821

Ajimon George and Prajod Sunny

Gender-based conversational interface preferences in live chat systems for financial services pp. 822-834

Muhanad Shakir Manshad and Daniel C. Brannon

Utilization of artificial intelligence in the banking sector: a systematic literature review pp. 835-852

Omar H. Fares, Irfan Butt and Seung Hwan Mark Lee

Volume 28, issue 3, 2023

The transformative potential of banking service domains with the emergence of FinTechs pp. 411-447

Payam Hanafizadeh and Mojdeh Gerami Amin

Moderating and mediating effect of perceived experience on merchant's behavioral intention to use mobile payments services pp. 448-465

Neena Sinha and Nidhi Singh

Linking psychological needs, perceived financial well-being and loyalty: the role of commercial banks pp. 466-487

Dung Phuong Hoang, Thi Hong Hai Nguyen, Nham Linh Vuong and Dat Luong

Impact of E-service quality on customer satisfaction: a study of internet banking for general and maritime services in Nigeria pp. 488-501

Ogheneochuko Salome Ighomereho, Taofeek Sola Afolabi and Adeniyi Olufemi Oluwakoya

Designing for loyalty programme effectiveness in the financial services industry pp. 502-525

Sonja Fourie, Michael Goldman and Michael McCall

Consumers’ changing financial behavior during the COVID-19 lockdown: the case of Internet banking use in Greece pp. 526-543

Alexandros Bechlioulis and Dimitris Karamanis

The interaction effects of adhocracy culture, work experience on information acquisition and job performance of bank salespeople pp. 544-557

Muhammad Iskandar Hamzah, Abdul Kadir Othman, Amily Fikry and Mohd Zulkifli Abdullah

The potential of crowdfunding to promote business in the context of an emerging economy pp. 558-569

Alet C. Erasmus, Geoffrey Tocknell and Flip Schutte

A mediation analysis of perceived service quality, customer satisfaction and customer engagement in the banking sector pp. 570-584

S. Ananda, Raghavendra Prasanna Kumar and Dharmendra Singh

Exploring the role of commitment in potential absorptive capacity and its impact on new financial product knowledge: a social media banking perspective pp. 585-598

Ree Chan Ho and Muslim Amin

Evaluating the relationship between entrepreneurial marketing, competitive advantage, and Islamic banks performance pp. 599-614

Edi Suandi, Herri, Yulihasri and Syafrizal

Are SMEs relationship seekers or price watchers? Target marketing implications for banks pp. 615-625

Manpreet Kaur, Kanwaljeet Singh and Sarita Arora

Volume 28, issue 2, 2023

Physical proximity as pleasure or pain? A critical review of employee–customer proximity in sales and services settings pp. 209-221

Tobias Otterbring

Modeling of factors affecting investment behavior during the pandemic: a grey-DEMATEL approach pp. 222-235

Ritika, Himanshu and Nawal Kishor

An integrated model predicting customers’ continuance behavioral intention and recommendations of users: a study on mobile payment in emerging markets pp. 236-254

Shalini Srivastava and Nidhi Singh

Enhancing customer satisfaction and experience in financial services: a survey of recent research in financial services journals pp. 255-269

Gamini Gunawardane

Customer acceptance toward Islamic personal financing in Pakistan pp. 270-284

Muhammad Ali, Syed Raza, Chin-Hong Puah and Muhammad Shujaat Mubarik

The role of customer personality in premium banking services pp. 285-305

Shirie Pui Shan Ho and Amy Wong

Building loyalty in Islamic banking relationship: a multiple mediation approach empirically in Indonesia pp. 306-320

Rizaldi Yusfiarto, Septy Setia Nugraha, Galuh Tri Pambekti and Annes Nisrina Khoirunnisa

Management of litigation risk by Indian MSMEs pp. 321-336

Hemant Kushwaha, Sanjay Kumar Mishra and Manoj Kumar

Trust and digital privacy: willingness to disclose personal information to banking chatbot services pp. 337-357

James Lappeman, Siddeeqah Marlie, Tamryn Johnson and Sloane Poggenpoel

Mediating effect of risk management practices in Iraqi private banks financial performance pp. 358-377

Najat Shakir Mahmood and Elsadig Ahmed

Customers’ satisfaction with fintech services: evidence from Brazil pp. 378-395

Emerson Wagner Mainardes, Priscilla Maria Ferreira Costa and Silvania Neris Nossa

The relationship between business and bank: the role of perceived injustice in complaint behaviour pp. 396-409

Mark Ojeme and Ogechi Adeola

Volume 28, issue 1, 2023

Investor’s perceptions on artificial intelligence (AI) technology adoption in investment services in India pp. 1-14

Rishi Manrai and Kriti Priya Gupta

Banking sector reforms and customer switching intentions: evidence from the Ghanaian banking industry pp. 15-29

Bright Senanu and Bedman Narteh

Determining mobile money service customer satisfaction and continuance usage through service quality pp. 30-42

Kojo Kakra Twum, John Paul Basewe Kosiba, Robert Ebo Hinson, Antoinette Yaa Benewaa Gabrah and Ebenezer Nyarko Assabil

Adoption of payments banks: a grounded theory approach pp. 43-57

Rahul Pramani and S. Veena Iyer

Factors influencing customer preference of cardless technology over the card for cash withdrawals: an extended technology acceptance model pp. 58-73

Bindu K. Nambiar and Kartikeya Bolar

Understanding customers’ usage behavior towards online banking services: an integrated risk–benefit framework pp. 74-98

Simarpreet Kaur and Sangeeta Arora

Comprehending the intention to use branchless banking by rural people during the corona pandemic: evidence from Bangladesh pp. 99-116

Mohammad Ali Ashraf

Who uses mobile money, and what factors affect its adoption process? Evidence from smallholder households in Cote d’Ivoire pp. 117-127

Gbêtondji Melaine Armel Nonvide and Alastaire Alinsato

Consumer, bank, and stock market reaction to CFPB’s complaint data disclosure pp. 128-145

Abhi Bhattacharya

Practitioners’ perspectives on the marketing strategies in Indian banking sector: a framework for strategy formulation pp. 146-177

Archita Pal Choudhury, Amit Kundu, Dev Narayan Sarkar and Arabinda Bhattacharya

The effect of cashless payments on the internet and mobile banking pp. 178-188

Hway-Boon Ong and Lee-Lee Chong

Unraveling the link between status quo satisfaction and the rejection of digital-only banks pp. 189-207

Jacques Nel and Christo Boshoff