Journal of Financial Services Marketing

2004 - 2025

Current editor(s): Tina Harrison

From Palgrave Macmillan
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Editorial pp. 251-253: Tina Harrison
Customer emotional regulation and relationship quality: Evidence from the banking industry pp. 254-266: Ibrahim Alnawas and Shadi Altarifi
A framework for understanding the evolution of relationship quality and the customer relationship development process pp. 267-283: Peter Atorough and Heba Salem
Examining the impact of the attractiveness of alternatives on customers’ perceptions of price tolerance: Moderation and mediation analyses pp. 284-297: Mohamed Sobhy Temerak
Point redemption matters: A response to Murthi et al (2011) pp. 298-307: J. Paul Leavell
An intersectional approach to evaluating consumer financial literacy pp. 308-324: Mohammad G. Nejad and Genevieve O’Connor
Nigerian SMEs: Commitment and loyalty to their banks pp. 325-339: Mark Ojeme, Andrew Robson and Nigel Coates
Editorial pp. 340-343: Tina Harrison

Sequential loss of self-control: Exploring the antecedents and consequences of student credit card debt pp. 167-181: James W. Peltier, Andrew J. Dahl and John E. Schibrowsky
College students and credit card companies: Implications of attitudes pp. 182-193: Shweta Singh, David H. Rylander and Tina C. Mims
Customers’ dissatisfaction with banking channels and their intention to leave banks: The moderating effect of trust and trusting beliefs pp. 194-208: Sertan Kabadayi
Effect of emotion regulation as a de-biasing mechanism on overconfidence in investment behavior pp. 209-225: Meeja Im and JaeEun Oh
Involving High Net Worth Individuals (HNWI) for financial services innovation pp. 226-239: Dieter De Smet, Anne-Laure Mention and Marko Torkkeli
Demographic product segmentation in financial services products in Australia and New Zealand pp. 240-250: Gavin Lees, Maxwell Winchester and Sidath Silva

Academy of Marketing conference 2015 special issue pp. 87-89: Julie Robson, Kathryn Waite and Samreen Ashraf
Trust in cross-cultural b2b financial service relationships: The role of shared values pp. 90-102: Roudaina Houjeir and Ross Brennan
The SMEs’ perspective of trust in a B2B relationship pp. 103-112: Andrew Robson, Mark Ojeme and Nigel Coates
The magic of branding: The role of ‘pledge’, ‘turn’ and ‘prestige’ in fostering consumer trust in financial services pp. 113-126: S M A Moin, James Devlin and Sally McKechnie
Online relationship marketing and affective customer commitment – The mediating role of trust pp. 127-140: Sheena Lovia Boateng and Bedman Narteh
Muslim religiosity and purchase intention of different categories of Islamic financial products pp. 141-152: Farhana Tahmida Newaz, Kim-Shyan Fam and Revti Raman Sharma
How the unbanked cope with financial exclusion: Evidence from Pakistan pp. 153-165: Sohail Kamran and Outi Uusitalo

Editorial pp. 1-3: Tina Harrison
Moral intensity, moral awareness and ethical predispositions: The case of insurance fraud pp. 4-18: Chiharu Ishida, Woojung Chang and Steve Taylor
Investigating the significance of insurance and income on health service utilization across generational cohorts pp. 19-33: Genevieve E O'Connor
Optimal introductory pricing for new financial services pp. 34-50: Mohammad G Nejad and Sertan Kabadayi
Mobile nudging: Youth engagement with banking apps pp. 51-63: Roel Wijland, Paul Hansen and Fatima Gardezi
The global field of multi-family offices: An institutionalist perspective pp. 64-75: Carolin Decker and Knut S G Lange
How the Citi Olympic sponsorship strategy uses the knowledge of the elaboration likelihood model pp. 76-85: John A Fortunato

A comprehensive model of information search and processing behaviour of mutual fund investors pp. 31-49: Sanjay Kumar Mishra and Manoj Kumar

How mutual fund investors’ objective and subjective knowledge impacts their information search and processing behaviour pp. 27-41: Sanjay Kumar Mishra and Manoj Kumar

Impact of anti-discrimination laws on credit scoring pp. 22-33: Galina Andreeva, Jake Ansell and Jonathan Crook