Business Process Blueprinting

Michael Hewing ()
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Michael Hewing: Freie Universität Berlin

in Springer Books from Springer

Date: 2014
Edition: 2014
ISBN: 978-3-658-03729-1
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Chapters in this book:

Ch 1 Introduction

Michael Hewing

Ch 2 Research Concept

Michael Hewing

Ch 3 Customer Orientation and the Diffusion of process-based Approaches in Marketing and BPM

Michael Hewing

Ch 4 A Blueprint of the Customer – Design of a Method for an extended View on Customer Processes in BPM

Michael Hewing

Ch 5 Evaluation of Business Process Blueprinting: a Case Study on the Application of the Method to the “BIOTRONIK Home Monitoring®” Service

Michael Hewing

Ch 6 Limitations and Development Perspectives

Michael Hewing

Ch 7 Conclusion

Michael Hewing

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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprbok:978-3-658-03729-1

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DOI: 10.1007/978-3-658-03729-1

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