Information Systems Outsourcing

Edited by Rudy Hirschheim (), Armin Heinzl () and Jens Dibbern ()

in Progress in IS from Springer

Date: 2014
Edition: 4th ed. 2014
ISBN: 978-3-662-43820-6
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Chapters in this book:

Information Technology Outsourcing: Towards Sustainable Business Value

Rudy Hirschheim and Jens Dibbern

Investigating the Relationship Between Outsourcing and Innovation

Benoit A. Aubert, Akie Iriyama, Ondelansek Kay and Rajiv Kishore

Strange Bedfellows No More: Researching Business Process Outsourcing and Dynamic Innovation

Mary C. Lacity and Leslie P. Willcocks

Client Satisfaction Versus Profitability: An Empirical Analysis of the Impact of Formal Controls in Strategic Outsourcing Contracts

Nishtha Langer, Deepa Mani and Kannan Srikanth

The Post-Crisis Outsourcing Relationship: Building Institutional Trust, Technology and Regulatory Controls

Wendy Currie and Daniel Gozman

Software Outsourcing Decision Aid (SODA): A Requirements Based Decision Support Method and Tool

Tommi Kramer, Armin Heinzl and Michael Eschweiler

The Emergence of Formal Control Specificity in Information Systems Outsourcing: A Process-View

Thomas L. Huber, Thomas A. Fischer, Laurie Kirsch and Jens Dibbern

Information System Outsourcing Dynamics: A Case Study as Seen by a Client Boundary Role Person

Ari Heiskanen, Riitta Hekkala, Mike Newman and Merja Eklin

Managing Knowledge Transfer in Software-Maintenance Outsourcing Transitions: A System-Dynamics Perspective

Oliver Krancher and Jens Dibbern

From Onshore to Offshore of IT Services Outsourcing: History of One Large Australian Organisation’s Journey

Julie Fisher, Rudy Hirschheim, Robert Jacobs and Ashley Lazaro

Towards Understanding Knowledge Integration in Multi-Sourcing Engagements

Xiaowei Jin, Julia Kotlarsky and Ilan Oshri

Who Is the Favored Bride? Challenges in Switching to a Multi-vendor Offshoring Strategy

Martin Wiener and Carol S. Saunders

Understanding the Role of Organizational Integration in Developing and Operating Software-as-a-Service

Sebastian Stuckenberg, Thomas Kude and Armin Heinzl

The Development of IT Service Quality Standards in China

Mike Gallivan and Chen Tao

Moving up the Global Value Chain: The Case of Chinese IT Service Firms

Ning Su

The Impact of Impact Sourcing: Framing a Research Agenda

Erran Carmel, Mary C. Lacity and Andrew Doty

Corporate Social Responsibility in Global IT Outsourcing: A Case Study of Inter-firm Collaboration

Ron Babin and Brian Nicholson

Social Capital: A Framework for Studying IT Outsourcing

Beena George, Rudy Hirschheim, Bandula Jayatilaka and Madhu Das

New Capabilities: Can IT Vendors Leverage Crowdsourcing?

Dorit Nevo, Julia Kotlarsky and Saggi Nevo

A Business Ecosystem Perspective on Open Platforms and Outsourcing Relationships: A Software Industry Case Study

Michael D. Frutiger, Sandra A. Slaughter and Sridhar Narasimhan

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DOI: 10.1007/978-3-662-43820-6

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