International Journal of Information Systems in the Service Sector (IJISSS)

2009 - 2026

Current editor(s): John Wang

From IGI Global Scientific Publishing
Bibliographic data for series maintained by Journal Editor ().

Access Statistics for this journal.
Is something missing from the series or not right? See the RePEc data check for the archive and series.

Volume 6, issue 4, 2014

A Semantic-Based Approach for Context-Aware Service Discovery pp. 1-26

Patrizia Grifoni, Arianna D'Ulizia and Fernando Ferri

An Innovative Design Approach to New Service Development Learning Processes pp. 27-39

Shai Rozenes and Ida Kukliansky

A Simulation Framework for Evaluating the Effectiveness of Chronic Disease Management Interventions pp. 40-59

Rafael Diaz and Joshua G. Behr

The Determinants of Health Expenditures in Tunisia: An ARDL Bounds Testing Approach pp. 60-72

Sami Chaabouni and Chokri Abednnadher

Research in Information Technology Service Management (ITSM) (2000 – 2010): An Overview pp. 73-91

Narges Shahsavarani and Shaobo Ji

Journal Rankings: Comparing Reputation, Citation and Acceptance Rates pp. 92-103

E. Susanna Cahn

Volume 6, issue 3, 2014

Strategic Advantage in Web Tourism Promotion: An e-Commerce Strategy for Developing Countries pp. 1-21

Arunasalam Sambhanthan and Alice Good

Using an AHP Rating Model to Select a Suitable Approach to Intellectual Capital Management: The Case of a Not-for-Profit Welfare Service pp. 22-42

Daniela Carlucci and Paula Kujansivu

The Role of a Sustainability Informatics Framework in Transportation Systems pp. 43-59

Lin Jia, Barry Cumbie, Chetan S. Sankar and Jian Yu

Integration between Mathematical Programming and Fuzzy Logic to Optimize Consumers Behavior pp. 80-95

Hamed Fazlollahtabar and Amir Mansoor Tehranchian

Simulation Method to Improve Hospital Service Quality pp. 96-117

Shamsuddin Ahmed

Volume 6, issue 2, 2014

Inclusive Technology for Rural Development: Rural Call Centre in Orissa, India pp. 1-17

Sanjay Mohapatra and Neha Agarwal

A Production Approach to Performance of Banks with Microfinance Operations pp. 18-35

Emilyn Cabanda and Eleanor C. Domingo

Enterprise Resource Planning Systems in Healthcare: A Qualitative Review pp. 36-50

Elina Kontio, Heljä Lundgrén-Laine, Juha Kontio, Heikki Korvenranta and Sanna Salanterä

Understanding Factors Affecting Mobile Services Adoption: Case of Thailand pp. 51-69

Tugrul U. Daim, Fahad Aldhaban, Jay Justice and Nuri Basoglu

Volume 6, issue 1, 2014

Using Social Networks Communication Platform for Promoting Student-Initiated Holistic Development Among Students pp. 1-23

Joseph Chi Ho So and Siu Yuen Lam

Social Bookmarking Pedagogies in Higher Education: A Comparative Study pp. 24-36

Nashrawan Taha, Jamie Wood and Andrew Cox

Cognitive Diagnosis of Students' Test Performance Based on Probability Inference pp. 37-57

Junjie Xu and Rong Chen

Design for Business & Business for Design: An E-Learning Platform for Collaborative Innovation pp. 58-72

Dalia Gallico

Volume 5, issue 4, 2013

Entrepreneurial Intentions among Higher Education Students in Finland and Spain: Developing and Piloting a Survey Instrument pp. 1-16

Elina Varamäki, Erno Tornikoski, Sanna Joensuu, Kari Ristimäki, Andreu Blesa and Maria Ripolles

A Renewed University Governance: Changes and Perspectives from the Italian Context pp. 17-31

Maria Vincenza Ciasullo and Giulia Monetta

Decision Making, Dashboard Displays, and Human Performance in Service Systems pp. 32-46

Megan L. Moundalexis and Barin N. Nag

Theory versus Application: A Study to Determine the Right Choice in Deploying an Enterprise Resource Planning (ERP) System pp. 47-62

Francisco Chia Cua and Steve Reames

Learning Enhancement or Headache: Faculty and E-Textbooks pp. 63-71

Arlene J. Nicholas and John K. Lewis

Minimizing the Risk of Shortfall in Cash Flow for Long-Term Service Agreements Provision pp. 72-92

Aparna Gupta and Chaipat Lawsirirat

Volume 5, issue 3, 2013

Tools to Assist Meeting Planning pp. 1-18

Adriana S. Vivacqua, Marcos S. Ferreira and Jano M. de Souza

Resource Acquisition from Set-Top-Boxes for Service Provision pp. 19-34

Joseph So Chi-ho and Po-choi Wong

Ontology-based Multi-Objective Evolutionary Algorithm for Deriving Software Services from Business Process Model pp. 35-53

Mokhtar Soltani and Sidi Mohamed Benslimane

Cloud Service Platform: Hospital Information eXchange(HIX) pp. 54-62

Fang Zhiyuan and Wei Li

PTBL: A Learning Model Based on PBL and TBL for Training Soft Skills Supported by 3D Virtual Pedagogical Platform(3DVPP) pp. 63-84

LieHuo Chen, Qiang Liu and XiaoGuang Sun

Volume 5, issue 2, 2013

A Framework to Enhance Business and Information Technology Alignment Through Incentive Policy pp. 1-16

Fernando Belfo

Main Differentiating Issues in Aligning Information Systems with Business Performance pp. 17-29

Silvia C. Fernandes

Enhancing Functional Fit with Continuous Training During the ERP Post-Implementation Phase pp. 30-45

Biswadip Ghosh, Tom Yoon and Janos Fustos

Tracing Links Between Business Processes and Software Systems pp. 46-64

Lerina Aversano and Maria Tortorella

Stakeholder Ontology and Mining for Improving Complex Services pp. 65-79

Jay Ramanathan and Rajiv Ramnath

Putting the “Design” Back into Organizational Design: The Case of High Social Value-Creative Business Models pp. 80-93

Jonatan Jelen, Matthew Robb and Kaleem Kamboj

Volume 5, issue 1, 2013

Deriving Principles for Guiding Service Encounters: A Participative Design Research Approach pp. 1-16

Nitesh Bharosa, Marijn Janssen and Satiesh Bajnath

Comparing Hybrid Services in the United States and China pp. 17-32

Lawrence F. Cunningham, Clifford E. Young and Zuohao Hu

Developing Service Operations Strategy for Optimal Delivery of Long-Term Service Agreements Using an Integrated Risk Framework pp. 33-67

Aparna Gupta and Chaipat Lawsirirat

A Service-Oriented Approach for the Optimal Product/Service Design Business Process pp. 68-81

Stelios Tsafarakis, Pavlos Delias and Nikolaos Matsatsinis

Machine Learning Techniques Applied to Profile Mobile Banking Users in India pp. 82-92

M. Carr, V. Ravi, G. Sridharan Reddy and D. Veranna

Volume 4, issue 4, 2012

A Healthcare Project: Managing Knowledge through Electronic Medical Record -Empirical Cases pp. 1-19

Rocco Reina, Teresa Cetani, Assunta Lacroce and Marzia Ventura

Organizational Conflict and Knowledge Creation: A Multiple Method Study in the Italian Health Care System pp. 20-48

Luisa Varriale, Paola Briganti, Rosaria La Peruta and Maria Ferrara

Assessing and Managing Organizational Climate in Healthcare Organizations: An Intellectual Capital Based Perspective pp. 49-61

Daniela Carlucci and Giovanni Schiuma

Innovative IC Framework in the Non-Profit Sector pp. 62-73

Maurizio Rija and Giovanni Bronzetti

Managing Intellectual Capital in Non-Profit Elderly Care Organizations pp. 74-87

Virpi Sillanpää and Harri Laihonen

Volume 4, issue 3, 2012

The Role of Responsibility Factors of Reducing Inefficiencies in IS Projects on Six Sigma Certification in Service Organizations pp. 1-28

Sara Hejazi and Yair Levy

Knowledge Management Processes: Storing, Searching and Sharing Knowledge in Practice pp. 29-39

Päivi Haapalainen and Kirsi Pusa

Framing the Business Case for IT Purchases: Do I Use the Executive Sponsor’s Rationale or Do I Use Process Innovation? pp. 40-51

Francisco Chia Cua and Steve Reames

Developing and Prioritizing Measures of Emotional Capital in Public Service Organizations pp. 52-60

Chung-Chu Liu and Jason C.H. Chen

Mark-Down Pricing: The Study of an Indian Fashion Retailer pp. 61-70

Saji K. Mathew and Pratap Chandra Biswal

Development of a Faculty Work Load System: A Case Study in a Public University pp. 71-86

Chantana Chantrapornhchai

Volume 4, issue 2, 2012

Efficiency Measurement in: Branch Bank Service with Data Envelopment Analysis pp. 1-18

Qing Cao, Karyl B. Leggio and Marc J. Schniederjans

An Empirical Investigation of Factors Affecting Web-Based and Face-to-Face Student Satisfactions with Course Website pp. 19-32

Qidong Cao, Xue Bai and Thomas E. Griffin

Focus Group Technique to Study Customer Attitude Towards Online Travel Services in India pp. 33-47

Shveta Singh and Arpita Khare

E-Personalization and Its Tactical and Beneficial Relationships to E-Tailing pp. 48-71

Alan D. Smith

Prepayment Risk Modeling for Residential Mortgage Backed Securities: The Unique Indian Experience pp. 72-86

Gireesh Chandra Tripathi

Volume 4, issue 1, 2012

Identification, Specification, and Development of Web-Oriented Architectures pp. 1-21

Gunnar Thies and Gottfried Vossen

An Efficient Information Services-Centric Framework for Commuter pp. 22-39

Wee Siong Ng, Justin Cheng, XianJun Wang and Sivakumar Viswanathan

An Empirical Investigation of Total Quality Management in Libya: A Proposed Guideline of Implementation pp. 40-52

Abdussalam Shibani, Robby Soetanto, Eshmaiel Ganjian, Amrit Sagoo and Nawal Gherbal

Essential Computer Skills for College Students pp. 53-66

John Thompson, Mary Bellanca, Nicole Owens and George Lorenzo

The Academic MIS Model Used in Higher Education to Resolve Typical Problems in Indonesia: A Case Study pp. 67-82

Veronica S. Moertini, Tety Yuliaty, Wisnu Rumono and Buddy S. Tjhia