International Journal of Information Systems in the Service Sector (IJISSS)

2009 - 2024

Current editor(s): John Wang

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Volume 5, issue 4, 2013

Entrepreneurial Intentions among Higher Education Students in Finland and Spain: Developing and Piloting a Survey Instrument pp. 1-16

Elina Varamäki, Erno Tornikoski, Sanna Joensuu, Kari Ristimäki, Andreu Blesa and Maria Ripolles

A Renewed University Governance: Changes and Perspectives from the Italian Context pp. 17-31

Maria Vincenza Ciasullo and Giulia Monetta

Decision Making, Dashboard Displays, and Human Performance in Service Systems pp. 32-46

Megan L. Moundalexis and Barin N. Nag

Theory versus Application: A Study to Determine the Right Choice in Deploying an Enterprise Resource Planning (ERP) System pp. 47-62

Francisco Chia Cua and Steve Reames

Learning Enhancement or Headache: Faculty and E-Textbooks pp. 63-71

Arlene J. Nicholas and John K. Lewis

Minimizing the Risk of Shortfall in Cash Flow for Long-Term Service Agreements Provision pp. 72-92

Aparna Gupta and Chaipat Lawsirirat

Volume 5, issue 3, 2013

Tools to Assist Meeting Planning pp. 1-18

Adriana S. Vivacqua, Marcos S. Ferreira and Jano M. de Souza

Resource Acquisition from Set-Top-Boxes for Service Provision pp. 19-34

Joseph So Chi-ho and Po-choi Wong

Ontology-based Multi-Objective Evolutionary Algorithm for Deriving Software Services from Business Process Model pp. 35-53

Mokhtar Soltani and Sidi Mohamed Benslimane

Cloud Service Platform: Hospital Information eXchange(HIX) pp. 54-62

Fang Zhiyuan and Wei Li

PTBL: A Learning Model Based on PBL and TBL for Training Soft Skills Supported by 3D Virtual Pedagogical Platform(3DVPP) pp. 63-84

LieHuo Chen, Qiang Liu and XiaoGuang Sun

Volume 5, issue 2, 2013

A Framework to Enhance Business and Information Technology Alignment Through Incentive Policy pp. 1-16

Fernando Belfo

Main Differentiating Issues in Aligning Information Systems with Business Performance pp. 17-29

Silvia C. Fernandes

Enhancing Functional Fit with Continuous Training During the ERP Post-Implementation Phase pp. 30-45

Biswadip Ghosh, Tom Yoon and Janos Fustos

Tracing Links Between Business Processes and Software Systems pp. 46-64

Lerina Aversano and Maria Tortorella

Stakeholder Ontology and Mining for Improving Complex Services pp. 65-79

Jay Ramanathan and Rajiv Ramnath

Putting the “Design” Back into Organizational Design: The Case of High Social Value-Creative Business Models pp. 80-93

Jonatan Jelen, Matthew Robb and Kaleem Kamboj

Volume 5, issue 1, 2013

Deriving Principles for Guiding Service Encounters: A Participative Design Research Approach pp. 1-16

Nitesh Bharosa, Marijn Janssen and Satiesh Bajnath

Comparing Hybrid Services in the United States and China pp. 17-32

Lawrence F. Cunningham, Clifford E. Young and Zuohao Hu

Developing Service Operations Strategy for Optimal Delivery of Long-Term Service Agreements Using an Integrated Risk Framework pp. 33-67

Aparna Gupta and Chaipat Lawsirirat

A Service-Oriented Approach for the Optimal Product/Service Design Business Process pp. 68-81

Stelios Tsafarakis, Pavlos Delias and Nikolaos Matsatsinis

Machine Learning Techniques Applied to Profile Mobile Banking Users in India pp. 82-92

M. Carr, V. Ravi, G. Sridharan Reddy and D. Veranna

Volume 4, issue 4, 2012

A Healthcare Project: Managing Knowledge through Electronic Medical Record -Empirical Cases pp. 1-19

Rocco Reina, Teresa Cetani, Assunta Lacroce and Marzia Ventura

Organizational Conflict and Knowledge Creation: A Multiple Method Study in the Italian Health Care System pp. 20-48

Luisa Varriale, Paola Briganti, Rosaria La Peruta and Maria Ferrara

Assessing and Managing Organizational Climate in Healthcare Organizations: An Intellectual Capital Based Perspective pp. 49-61

Daniela Carlucci and Giovanni Schiuma

Innovative IC Framework in the Non-Profit Sector pp. 62-73

Maurizio Rija and Giovanni Bronzetti

Managing Intellectual Capital in Non-Profit Elderly Care Organizations pp. 74-87

Virpi Sillanpää and Harri Laihonen

Volume 4, issue 3, 2012

The Role of Responsibility Factors of Reducing Inefficiencies in IS Projects on Six Sigma Certification in Service Organizations pp. 1-28

Sara Hejazi and Yair Levy

Knowledge Management Processes: Storing, Searching and Sharing Knowledge in Practice pp. 29-39

Päivi Haapalainen and Kirsi Pusa

Framing the Business Case for IT Purchases: Do I Use the Executive Sponsor’s Rationale or Do I Use Process Innovation? pp. 40-51

Francisco Chia Cua and Steve Reames

Developing and Prioritizing Measures of Emotional Capital in Public Service Organizations pp. 52-60

Chung-Chu Liu and Jason C.H. Chen

Mark-Down Pricing: The Study of an Indian Fashion Retailer pp. 61-70

Saji K. Mathew and Pratap Chandra Biswal

Development of a Faculty Work Load System: A Case Study in a Public University pp. 71-86

Chantana Chantrapornhchai

Volume 4, issue 2, 2012

Efficiency Measurement in: Branch Bank Service with Data Envelopment Analysis pp. 1-18

Qing Cao, Karyl B. Leggio and Marc J. Schniederjans

An Empirical Investigation of Factors Affecting Web-Based and Face-to-Face Student Satisfactions with Course Website pp. 19-32

Qidong Cao, Xue Bai and Thomas E. Griffin

Focus Group Technique to Study Customer Attitude Towards Online Travel Services in India pp. 33-47

Shveta Singh and Arpita Khare

E-Personalization and Its Tactical and Beneficial Relationships to E-Tailing pp. 48-71

Alan D. Smith

Prepayment Risk Modeling for Residential Mortgage Backed Securities: The Unique Indian Experience pp. 72-86

Gireesh Chandra Tripathi

Volume 4, issue 1, 2012

Identification, Specification, and Development of Web-Oriented Architectures pp. 1-21

Gunnar Thies and Gottfried Vossen

An Efficient Information Services-Centric Framework for Commuter pp. 22-39

Wee Siong Ng, Justin Cheng, XianJun Wang and Sivakumar Viswanathan

An Empirical Investigation of Total Quality Management in Libya: A Proposed Guideline of Implementation pp. 40-52

Abdussalam Shibani, Robby Soetanto, Eshmaiel Ganjian, Amrit Sagoo and Nawal Gherbal

Essential Computer Skills for College Students pp. 53-66

John Thompson, Mary Bellanca, Nicole Owens and George Lorenzo

The Academic MIS Model Used in Higher Education to Resolve Typical Problems in Indonesia: A Case Study pp. 67-82

Veronica S. Moertini, Tety Yuliaty, Wisnu Rumono and Buddy S. Tjhia

Volume 3, issue 4, 2011

Modeling Control Flow in WS-BPEL with Chu Spaces pp. 1-21

Xutao Du, Chunxiao Xing, Lizhu Zhou and Ke Han

Optimal Compensation for Hierarchical Web Services Compositions Under Restricted Visibility pp. 22-38

Debmalya Biswas and Krishnamurthy Vidyasankar

Towards High Maturity in SaaS Applications Based on Virtualization: Methods and Case Study pp. 39-53

Shijun Liu, Yong Zhang and Xiangxu Meng

Identifying Services in Procedural Programs for Migrating Legacy System to Service Oriented Architecture pp. 54-72

Masahide Nakamur, Hiroshi Igaki, Takahiro Kimura and Kenichi Matsumoto

The Development of Parameters and Warning Algorithms for an Intersection Bus-Pedestrian Collision Warning System pp. 73-92

Chien-Yen Chang and Ting-Wei Chang

Volume 3, issue 3, 2011

Demand Analysis by Modeling Choice of Internet Access and IP Telephony pp. 1-26

Takeshi Kurosawa, Denis Bolduc, Moshe Ben-Akiva, Akiya Inoue, Ken Nishimatsu and Motoi Iwashita

A Simulation Study to Derive the Optimal Cycle Length for Feeder Transit Services pp. 27-46

Shailesh Chandra, Chung-Wei Shen and Luca Quadrifoglio

A Consumer Perception Research on the Subject of a New Technology in a Developing Dynamic Market: 3G Technology in Turkey pp. 47-59

Bünyamin Atici and Ugur Bati

A Study of the Cascading Effects of Ambulance Diversion among Hospitals pp. 60-70

Abey Kuruvilla, Suraj M. Alexander and Xiaolin Li

Effects of Adaptivity and Other External Variables on Mobile Service Adoption pp. 71-89

Ebru Polat, Nuri Basoglu and Tugrul Daim

Volume 3, issue 2, 2011

The Impact of Location-Aware Systems in Hospitals: A Tri-Core Perspective pp. 1-12

Lorraine S. Lee and Kirk D. Fiedler

Call Center Operational Performance Indicators and Customer Satisfaction: An Explanatory-Exploratory Investigation pp. 13-31

Alexandre Ferreira Oliveira and Luiz A. Joia

A Strategic Benchmarking Process for Identifying the Best Practice Collaborative Electronic Government Architecture pp. 32-56

Faramak Zandi and Madjid Tavana

Service Platform Development: Comparison of Two E-Services Platforms pp. 57-75

Tugrul Daim, Marius Brand and Linda Lin

Technology Adoption and Educational Change in Turkey pp. 76-85

Serhat Kurt

Volume 3, issue 1, 2011

Sustainability in Service Operations pp. 1-20

Frank Wolf and Bahaudin G. Mujtaba

A Review of Service Frameworks Analyzing Strategic Repositioning: The Case of Bank Services pp. 21-38

Markku Tinnilä

Service Management of Special Care Units: Lessons Learned in Manufacturing pp. 39-51

Gad Vitner, Shirly Bar-Lev, Erez Nadir, Michael Feldman and Shmuel Yurman

The Influence of Travel Experience on Mature Travelers’ Quality of Life pp. 52-64

Yawei Wang, Francis A. McGuire and Bin Zhou