International Journal of Information Systems in the Service Sector (IJISSS)

2009 - 2024

Current editor(s): John Wang

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Volume 11, issue 4, 2019

An Innovative Management Perspective for Organizations through a Reputation Intelligence Management Model pp. 1-20

Célia Maria Quitério Ramos, Ana Maria Casado-Molina and José Ignácio-Peláez

Multilayer Perceptron New Method for Selecting the Architecture Based on the Choice of Different Activation Functions pp. 21-34

Hassan Ramchoun, Mohammed Amine Janati Idrissi, Youssef Ghanou and Mohamed Ettaouil

An Empirical Study of Service Quality, Value and Customer Satisfaction for On-Demand Home Services pp. 35-57

Brijesh Sivathanu

Understanding an Effect of Technology Between the Relationships of the Five-Factor Model and Sales Performance Technology as a Moderating Tool pp. 58-78

Litinthong Kimixay, Liu Cheng, Abdul Waheed and Lidinthong Kathid

Management Role in Leading IS-Technological Innovation Offensive Strategy among Universal Banks in Ghana pp. 79-99

Asare Y. Obeng

Volume 11, issue 3, 2019

Factors of Usage Evaluation for a Tax Information System pp. 1-18

Stavros Ioannis Valsamidis, Ioannis Petasakis, Sotirios Kontogiannis and Fotini Perdiki

Machine Learning for Emergency Department Management pp. 19-36

Sofia Benbelkacem, Farid Kadri, Baghdad Atmani and Sondès Chaabane

A Method for Social Network Extraction From E-Government pp. 37-55

Rasim M. Alguliyev, Ramiz M. Aliguliyev and Gunay Y. Niftaliyeva (Iskandarli)

Big-Data Based Analysis for Communication Effect of Science-Technology Public Accounts on Social Media pp. 56-69

Jinluan Ren, Wen Cao, Bo Li, Lihua Liu, Lin Cai and Ruben Xing

Personalized Hybrid Book Recommender pp. 70-97

Hossein Arabi and Vimala Balakrishnan

Volume 11, issue 2, 2019

Object Detection and Tracking in Real Time Videos pp. 1-17

Christian R. Llano, Yuan Ren and Nazrul I. Shaikh

Website Tenders Evaluation Using Fuzzy Logic pp. 1-19

Dana Halabi and Adnan Shaout

Decision Support System for Credit Risk Management: An Empirical Study pp. 18-31

Mehmet Resul Bilginci, Gamze Ogcu Kaya and Ali Turkyilmaz

Software Quality Prediction Using Fuzzy Logic Technique pp. 51-71

Saumendra Pattnaik, Binod Kumar Pattanayak and Srikanta Patnaik

Maximum Inter Class Variance Segmentation Algorithm Based on Decision Tree pp. 72-87

Sanli Yi, Guifang Zhang and Jianfeng He

Volume 11, issue 1, 2019

Adoption of Smart TV in UK and the Moderating Role of Viewer Classification pp. 1-24

Roya Gholami, Farid Shirazi and Daniel Arnold

SOA Adoption Factors in E-Banking: An Empirical Analysis from the Practical Perspective pp. 25-39

Seyed Hossein Siadat, Sajjad Shokohyar and Sara Shafahi

Influences and Intention of Consumer's Online Shopping Decision: Jordan as a Case pp. 40-53

Radwan Moh'd Al-Dwairi and Murad Al Azzam

A Review of Factors Influencing Customer Acceptance of Internet of Things Services pp. 54-67

Adai Mohammad Al-Momani, Moamin A. Mahmoud and Mohd Sharifuddin Ahmad

Visual Analytics Adoption in Business Enterprises: An Integrated Model of Technology Acceptance and Task-Technology Fit pp. 68-89

Mohammad Daradkeh

Volume 10, issue 4, 2018

Identifying and Ranking Influencing Factors in Using RFID Technology in Tourism Industry via the Use of Structural Equation Modeling pp. 1-20

Mahdie Honarzade, Mahboubeh Mahmoudinia and Maryam Saberi Anari

Impact of Human Resource Management Practices on Employees' Turnover Intention in United Arab Emirates (UAE) Health Care Services pp. 21-41

Hussein BaniMelhem, Hossam M. Abu Elanain and Matloub Hussain

Valuating IT Governance Strategies With Real Options in a Decision Making Framework pp. 42-58

Rabii El Ghorfi, Mohamed El Aroussi, Mohamed Ouadou and Driss Aboutajdine

Predicting Customers' Churn Using Data Mining Technique and its Effect on the Development of Marketing Applications in Value-Added Services in Telecom Industry pp. 59-72

Sajjad Shokouhyar, Parna Saeidpour and Ali Otarkhani

Determinants and Effects of Mobile Service Customization: An Empirical Study of A2P SMS Adoption pp. 73-87

Boonlert Watjatrakul

Volume 10, issue 3, 2018

A Risk Integration Framework for the Service-Oriented Enterprise pp. 1-19

Eric Grandry, Christophe Feltus and Eric Dubois

Service-Oriented Enterprise Engineering: A Modeling Discipline Based on the Viable Systems Approach (vSa) for Strategic Sourcing Decision-Making pp. 20-40

Laleh Rafati and Geert Poels

Dynamic Capabilities of Decision-oriented Service Systems pp. 41-63

Rainer Schmidt, Michael Möhring and Alfred Zimmerman

Capability as a Service: Method and Tool Support for Context-Aware Business Services pp. 64-84

Hasan Koç, Kurt Sandkuhl, Janis Stirna and Jan-Christain Kuhr

Volume 10, issue 2, 2018

Service Oriented Architecture (SOA) Implementation: Success Factors and Realized Benefits pp. 1-21

Tom Yoon and Bong-Keun Jeong

Evaluation of Classification Algorithms vs Knowledge-Based Methods for Differential Diagnosis of Asthma in Iranian Patients pp. 22-35

Reza Safdari, Peyman Rezaei-Hachesu, Marjan GhaziSaeedi, Taha Samad-Soltani and Maryam Zolnoori

A Model to Reduce the Risk of Projects Guided by the Knowledge Management Process: Application on Industrial Services pp. 36-52

Menaouer Brahami and Nada Matta

Achieving Dynamic Capabilities Through the Benefits Management Approach pp. 53-68

Jorge Gomes and Mário Romão

Resources in Parks and Police Management Applying Decision Utility to Solve Problems with Limited Resources pp. 69-78

Ceyhun Ozgur

Volume 10, issue 1, 2018

Efficiency Analysis of the U.S. Publicly Held Insurance Industry: A Two-Stage Efficiency Model pp. 1-15

Mary Kay Copeland and Emilyn Cabanda

Mining Customer Shopping Behavior: A Method Encoding Customer Purchase Decision Attitude pp. 16-27

Hsiao-ping Yeh and Tsung-Sheng Chang

Measuring Security: A Step Towards Enhancing Security of System pp. 28-53

Shruti Jaiswal and Daya Gupta

Users' Acceptance of Online Literature Databases in a Thai University: A Test of UTAUT2 pp. 54-70

Wornchanok Chaiyasoonthorn and Watanyoo Suksa-ngiam

Knowledge Management Models: A Summative Review pp. 71-100

Dana Indra Sensuse and Elin Cahyaningsih

Volume 9, issue 4, 2017

Adoption of Cloud Computing in UAE: A Survey of Interplay Between Cloud Computing Ecosystem and its Organizational Adoption in UAE pp. 1-20

Juno Srivastava and Krishnadas Nanath

Game-Based Accounting Learning: The Impact of Games in Learning Introductory Accounting pp. 21-29

Kavita A. Shah

Emerging Technologies: An Exploration of Novel Interactive Technologies pp. 30-43

Ndubuisi Ukwuani and Engie Bashir

Adoption of Web 2.0 Marketing: An Exploratory Study About the Nigerian SME's pp. 44-59

Maryam Lawan Gwadabe

Mobility Management for Vehicular User Equipment in LTE/Mobile Femtocell Networks pp. 60-87

Rand Raheem, Aboubaker Lasebae, Mahdi Aiash and Jonathan Loo

Volume 9, issue 3, 2017

Designing Models for Software as a Service in Cloud Computing pp. 1-16

Jaymeen Shah, Hsun-Ming Lee and Vivek Shah

Hybridization of SOM and PSO for Detecting Fraud in Credit Card pp. 17-36

Suman Arora and Dharminder Kumar

An Evolutive Component-Based Method for Agile Development of Service Oriented Architectures pp. 37-57

Hamza Chehili, Lionel Seinturier and Mahmoud Boufaida

Antecedents and Consequences of Customer Brand Engagement: An Empirical Study in the Mobile Headset Category pp. 58-77

Souvik Roy and Santanu Mandal

Using TRIZ Systematic Innovation Methods for Redesign Services in Small and Medium Enterprises pp. 78-92

Nadhmi Gazem, Azizah AbdulRahman and Faisal Saeed

Volume 9, issue 2, 2017

Measuring Service Utilities in Service Value Networks pp. 1-26

Jinluan Ren, Liping Zhao, Bo Li, Lihua Liu and Ruben Xing

Framework for a Hospitality Big Data Warehouse: The Implementation of an Efficient Hospitality Business Intelligence System pp. 27-45

Célia Ramos, Daniel Jorge Martins, Francisco Serra, Roberto Lam, Pedro J.S. Cardoso, Marisol B. Correia and João M.F. Rodrigues

Customer Knowledge Management (CKM) Practices in the Telecommunication Industry in Bangladesh pp. 46-70

Mohammad Fateh Ali Khan Panni and Naimul Hoque

Decision Support based on Bio-PEPA Modeling and Decision Tree Induction: A New Approach, Applied to a Tuberculosis Case Study pp. 71-101

Dalila Hamami, Atmani Baghdad and Carron Shankland

Volume 9, issue 1, 2017

HIPAA Security and Privacy Rules Auditing in Extreme Programming Environments pp. 1-21

Mahmood Alsaadi, Malik Qasaimeh, Sara Tedmori and Khaled Almakadmeh

Prioritizing Sustainable Practices of Service Organizations: An Empirical Evidence from Automobile Dealers in UAE pp. 22-36

Matloub Hussain, Amal Alameeri and Mian M. Ajmal

Ranking the Factors that Impact Customers Online Participation in Value Co-creation in Service Sector Using Analytic Hierarchy Process pp. 37-53

Nabil Hasan and Azizah Abdul Rahman

Comparison of Different Classification Techniques for Educational Data pp. 54-67

Kavita Pabreja

An Empirical Study of the Balanced Scorecard Model: Evidence from Bangladesh pp. 68-84

Nabila Nisha