International Journal of Information Systems in the Service Sector (IJISSS)

2009 - 2026

Current editor(s): John Wang

From IGI Global Scientific Publishing
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Volume 12, issue 4, 2020

Towards Semantic Aspect-Based Sentiment Analysis for Arabic Reviews pp. 1-13

Salima Behdenna, Fatiha Barigou and Ghalem Belalem

A Novel Hybrid Optimization-Based Approach for Efficient Development of Business-Applications in Cloud pp. 14-35

Soumia Zertal, Mohamed Batouche and Zakaria Laboudi

Intellectual Capital in Information Technology Companies in India: An Impact Study on Firm Performance pp. 36-59

Mugdha Kulkarni and Vijayakumar Bharathi. S.

A New Model for Maintenance Strategy Based on Failure Analysis and Multicriteria Approach pp. 60-90

Gianpaolo Di Bona, Domenico Falcone, Antonio Forcina, Alessandro Silvestri and Luca Silvestri

The Impact of National Culture Dimensions on the Adoption of Cross-Border E-Commerce: A Comparative Study pp. 91-112

Isaac Kofi Mensah, Guohua Zeng and Chuanyong Luo

Property and Casualty Insurance Firms and Technology Spending: Some Determining Factors and Outcomes pp. 113-131

Yiling Deng, Kevin Casey and K. Michael Casey

Volume 12, issue 3, 2020

The Influence of HRIS Usage on Employee Performance and Mediating Effects of Employee Engagement in Five Stars Hotels in Jordan pp. 1-18

Rand H. Al-Dmour

Impact of Capabilities on Firm Value Offering in the E-Commerce Service Setting pp. 19-33

Hui-chuan Chen, Szu-Yuan Sun and Li-Shan Chen

A Simulation-Based Planning Methodology for Decreasing Patient Waiting Times in Pure Walk-In Clinics pp. 34-54

Eduardo Perez, Vivekanand Anandhan and Clara Novoa

A Comparative Integration Study of Performance Metrics in Microfinance: Grameen Bank vs. Cooperative Bank pp. 55-73

Mehree Iqbal, Nabila Nisha and Afrin Rifat

Environmental Turbulence as a Moderator on the Impact of Transformational Leadership and IT Business Strategy Alignment on EIS Adaptation pp. 74-92

Humaira Yasmeen, Ying Wang, Hashim Zameer and Zubair Ahmad

Understanding the Effects of Internet Usage Behavior on eWOM pp. 93-113

Muhammad Bilal, Zeng Jianqiu, Umair Akram, Yasir Tanveer, Taiba Sardar and Hassan Rasool

Volume 12, issue 2, 2020

The Environmental Awareness Influence Urban Female's Purchasing Intention of Organic Agricultural Products pp. 1-18

Jing-Jing Lai, Nai-Yuan Pai and Wen-Cheng Wang

The Influence of Product Quality Differentiation on Telecom Carriers' Collusion pp. 19-35

Meijuan Li and Qiming Tang

Valuation Method of Equity Incentives of Listed Companies Based on the Black-Scholes Model pp. 36-49

Zhongwen Liu and Yifei Chen

Research on Quality Evaluation of Online Reservation Hotel APP Based on a RBF Neural Network and Support Vector Machine pp. 50-64

Ma Xiang

Construction of Educational Quality Evaluation Index System Based on Project Management pp. 65-75

Yuan Dong, ShiLun Zhang and YuanLin Huang

Mining Keywords from Short Text Based on LDA-Based Hierarchical Semantic Graph Model pp. 76-87

Wei Chen, Zhengtao Yu, Yantuan Xian, Zhenhan Wang and Yonghua Wen

Volume 12, issue 1, 2020

Organizational Intrapreneurship Policy, Entrepreneur Subjectivity, and Employees' Intrapreneurship Activity pp. 1-15

Qin He and Du Hui

Examining the Channel Choice of Experience-Oriented Customers in Omni-Channel Retailing pp. 16-27

WenYu Zhao and Nianqi Deng

The Impact of Project Initiators on Open Source Software Project Success: Evidence From Emerging Hosting Platform Gitee pp. 28-43

Ling Wang and Jinxiao Wang

Evolutionary Game Analysis on Government Supervision and Dairy Enterprise in the Process of Product Recall in China pp. 44-66

Lei Wang and Chang Liu

Psychological Boundary Management, the Most Essential Source for Org-Improvement pp. 67-74

Zheng Weibo, Hao Dingding and Zheng Lu

The Impact of Configuration of Ties With Different Types of Actors in an Innovation Network on Technology Newness Based on QCA pp. 75-88

Rui Li and Qiuyan Tao

Volume 11, issue 4, 2019

An Innovative Management Perspective for Organizations through a Reputation Intelligence Management Model pp. 1-20

Célia Maria Quitério Ramos, Ana Maria Casado-Molina and José Ignácio-Peláez

Multilayer Perceptron New Method for Selecting the Architecture Based on the Choice of Different Activation Functions pp. 21-34

Hassan Ramchoun, Mohammed Amine Janati Idrissi, Youssef Ghanou and Mohamed Ettaouil

An Empirical Study of Service Quality, Value and Customer Satisfaction for On-Demand Home Services pp. 35-57

Brijesh Sivathanu

Understanding an Effect of Technology Between the Relationships of the Five-Factor Model and Sales Performance Technology as a Moderating Tool pp. 58-78

Litinthong Kimixay, Liu Cheng, Abdul Waheed and Lidinthong Kathid

Management Role in Leading IS-Technological Innovation Offensive Strategy among Universal Banks in Ghana pp. 79-99

Asare Y. Obeng

Volume 11, issue 3, 2019

Factors of Usage Evaluation for a Tax Information System pp. 1-18

Stavros Ioannis Valsamidis, Ioannis Petasakis, Sotirios Kontogiannis and Fotini Perdiki

Machine Learning for Emergency Department Management pp. 19-36

Sofia Benbelkacem, Farid Kadri, Baghdad Atmani and Sondès Chaabane

A Method for Social Network Extraction From E-Government pp. 37-55

Rasim M. Alguliyev, Ramiz M. Aliguliyev and Gunay Y. Niftaliyeva (Iskandarli)

Big-Data Based Analysis for Communication Effect of Science-Technology Public Accounts on Social Media pp. 56-69

Jinluan Ren, Wen Cao, Bo Li, Lihua Liu, Lin Cai and Ruben Xing

Personalized Hybrid Book Recommender pp. 70-97

Hossein Arabi and Vimala Balakrishnan

Volume 11, issue 2, 2019

Website Tenders Evaluation Using Fuzzy Logic pp. 1-19

Dana Halabi and Adnan Shaout

Object Detection and Tracking in Real Time Videos pp. 1-17

Christian R. Llano, Yuan Ren and Nazrul I. Shaikh

Decision Support System for Credit Risk Management: An Empirical Study pp. 18-31

Mehmet Resul Bilginci, Gamze Ogcu Kaya and Ali Turkyilmaz

Software Quality Prediction Using Fuzzy Logic Technique pp. 51-71

Saumendra Pattnaik, Binod Kumar Pattanayak and Srikanta Patnaik

Maximum Inter Class Variance Segmentation Algorithm Based on Decision Tree pp. 72-87

Sanli Yi, Guifang Zhang and Jianfeng He

Volume 11, issue 1, 2019

Adoption of Smart TV in UK and the Moderating Role of Viewer Classification pp. 1-24

Roya Gholami, Farid Shirazi and Daniel Arnold

SOA Adoption Factors in E-Banking: An Empirical Analysis from the Practical Perspective pp. 25-39

Seyed Hossein Siadat, Sajjad Shokohyar and Sara Shafahi

Influences and Intention of Consumer's Online Shopping Decision: Jordan as a Case pp. 40-53

Radwan Moh'd Al-Dwairi and Murad Al Azzam

A Review of Factors Influencing Customer Acceptance of Internet of Things Services pp. 54-67

Adai Mohammad Al-Momani, Moamin A. Mahmoud and Mohd Sharifuddin Ahmad

Visual Analytics Adoption in Business Enterprises: An Integrated Model of Technology Acceptance and Task-Technology Fit pp. 68-89

Mohammad Daradkeh

Volume 10, issue 4, 2018

Identifying and Ranking Influencing Factors in Using RFID Technology in Tourism Industry via the Use of Structural Equation Modeling pp. 1-20

Mahdie Honarzade, Mahboubeh Mahmoudinia and Maryam Saberi Anari

Impact of Human Resource Management Practices on Employees' Turnover Intention in United Arab Emirates (UAE) Health Care Services pp. 21-41

Hussein BaniMelhem, Hossam M. Abu Elanain and Matloub Hussain

Valuating IT Governance Strategies With Real Options in a Decision Making Framework pp. 42-58

Rabii El Ghorfi, Mohamed El Aroussi, Mohamed Ouadou and Driss Aboutajdine

Predicting Customers' Churn Using Data Mining Technique and its Effect on the Development of Marketing Applications in Value-Added Services in Telecom Industry pp. 59-72

Sajjad Shokouhyar, Parna Saeidpour and Ali Otarkhani

Determinants and Effects of Mobile Service Customization: An Empirical Study of A2P SMS Adoption pp. 73-87

Boonlert Watjatrakul

Volume 10, issue 3, 2018

A Risk Integration Framework for the Service-Oriented Enterprise pp. 1-19

Eric Grandry, Christophe Feltus and Eric Dubois

Service-Oriented Enterprise Engineering: A Modeling Discipline Based on the Viable Systems Approach (vSa) for Strategic Sourcing Decision-Making pp. 20-40

Laleh Rafati and Geert Poels

Dynamic Capabilities of Decision-oriented Service Systems pp. 41-63

Rainer Schmidt, Michael Möhring and Alfred Zimmerman

Capability as a Service: Method and Tool Support for Context-Aware Business Services pp. 64-84

Hasan Koç, Kurt Sandkuhl, Janis Stirna and Jan-Christain Kuhr

Volume 10, issue 2, 2018

Service Oriented Architecture (SOA) Implementation: Success Factors and Realized Benefits pp. 1-21

Tom Yoon and Bong-Keun Jeong

Evaluation of Classification Algorithms vs Knowledge-Based Methods for Differential Diagnosis of Asthma in Iranian Patients pp. 22-35

Reza Safdari, Peyman Rezaei-Hachesu, Marjan GhaziSaeedi, Taha Samad-Soltani and Maryam Zolnoori

A Model to Reduce the Risk of Projects Guided by the Knowledge Management Process: Application on Industrial Services pp. 36-52

Menaouer Brahami and Nada Matta

Achieving Dynamic Capabilities Through the Benefits Management Approach pp. 53-68

Jorge Gomes and Mário Romão

Resources in Parks and Police Management Applying Decision Utility to Solve Problems with Limited Resources pp. 69-78

Ceyhun Ozgur

Volume 10, issue 1, 2018

Efficiency Analysis of the U.S. Publicly Held Insurance Industry: A Two-Stage Efficiency Model pp. 1-15

Mary Kay Copeland and Emilyn Cabanda

Mining Customer Shopping Behavior: A Method Encoding Customer Purchase Decision Attitude pp. 16-27

Hsiao-ping Yeh and Tsung-Sheng Chang

Measuring Security: A Step Towards Enhancing Security of System pp. 28-53

Shruti Jaiswal and Daya Gupta

Users' Acceptance of Online Literature Databases in a Thai University: A Test of UTAUT2 pp. 54-70

Wornchanok Chaiyasoonthorn and Watanyoo Suksa-ngiam

Knowledge Management Models: A Summative Review pp. 71-100

Dana Indra Sensuse and Elin Cahyaningsih