International Journal of Information Systems in the Service Sector (IJISSS)

2009 - 2026

Current editor(s): John Wang

From IGI Global Scientific Publishing
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Volume 17, issue 1, 2026

A Generative AI Framework for Enhancing Human-AI Collaborative Creation in Artistic Design Services pp. 1-16

Min Jiang

Digital Resources Collaborative Optimization of Enterprise Service Efficiency: A Dual-Cycle Orchestration Perspective pp. 1-19

Jiangwei Li

Culturally Adaptive AI Digital Humans for Cross-Border Service Delivery pp. 1-13

Zhengdong Hou

What Factors Influence Citizens' Intention to Continue Using Digital Human Agents in Government Services? pp. 1-22

Jingmiao Liu and Xiaoshuang Hou

Volume 16, issue 1, 2025

Research on Optimization of Personalized Tourism Recommendation System Driven by Artificial Intelligence pp. 1-21

Chao Zeng and Chunhuan Wu

Internal Control and Risk Management in Accounting Information System pp. 1-17

Rui Huang and Zhuohui Wang

LLM-Guided Multimodal Information Fusion With Hierarchical Spatio-Temporal Graph Network for Sentiment Analysis pp. 1-15

Yujie Jin, Yong Wang, Yuzhe Wang, Qiyang Chen, Bin Hu, Yanling Han, Chaoyin Ma and Witold Pedrycz

Public Sense of Gain From Using AI-Driven Governmental Chatbots for Public Services pp. 1-25

Mengyao Zhang, Beichen Lu and Yuanyuan Guo

Volume 15, issue 1, 2024

Enhancing Multimodal Tourism Review Sentiment Analysis Through Advanced Feature Association Techniques pp. 1-21

Peng Chen and Lingmei Fu

Book Review: Research Handbook on Digital Strategy pp. 1-8

Yuan Ren

Volume 14, issue 3, 2022

Cross-Cultural Educational Disparities Between China and North America Based on Science and Technology Revolutions pp. 1-14

Bin Hu, Ifrah Malik, Muhammad Irshad, Sohail M. Noman, Ghadeer W. Khader and Aparna Murthy

Construction and Analysis of Evaluation Index System of College Students' Online Learning Based on Analytic Hierarchy Processes pp. 1-17

Lingang Cheng

Construction of a Multi-Dimensional Evaluation System of English Online Learning Teaching Quality Based on Blended Learning pp. 1-15

Lina Wang and Lei Shi

Mobile Learning Strategy Based on Principal Component Analysis pp. 1-12

Qiongjie Kou, Quanyou Zhang, Laiqun Xu, Yaohui Li, Yong Feng and Huiting Wei

Analysis and Satisfaction Evaluation of Online Learning Based on Artificial Intelligence pp. 1-19

Huang Li

Volume 14, issue 2, 2022

Smart City E-Governance Through Intelligent ICT Framework pp. 1-22

Dhananjaya Sarangi, Manas Kumar Pal, Sashikanta Prusty and Qiyang Chen

Study on Bearing Capacity of Autoclaved Aerated Concrete Partition Board Based on Deep Learning pp. 1-13

Qiao Jiao

Feature Information Recognition of Waste Recycling Resource Set Based on Data Mining pp. 1-14

Qin Li, Peng-Zhi Xiang and Chunhong Zhang

Long-Term-Oriented Cultural Value: Fundamental for Sustainable Development of Digital Government pp. 1-15

Yuanyuan Guo

The Dynamic Panels With Threshold Effect of China's OFDI on Host Country Technological Progress: An Empirical Analysis Based on Different Types of Countries Along the Belt and Road pp. 1-12

Sai Tan

Volume 14, issue 1, 2022

How KOLs Influence Consumer Purchase Intention in Short Video Platforms: Mediating Effects of Emotional Response and Virtual Touch pp. 1-23

Xuandi Gong, Jinluan Ren, Li Zeng and Rubin Xing

The Effects of Governmental Factors on Sustainable Technology Implementation Among Small and Medium Enterprises in Tonga pp. 1-27

Malia Benedine Faasolo, Eli Sumarliah and Stefan Szegedi

Evaluation on Risk Factors of Elderly Services From the Perspective of Integrated SCOR Model pp. 1-18

Jingshi He and Jiali Zhu

Aspect-Based and Multi-Level Sentiment Information Applying Contrast Dictionary pp. 1-22

Myint Zaw and Pichaya Tandayya

Towards a Wearable Technology Model: Implications for Wearable Technology Adoption pp. 1-25

Manal Y. Alduaij

Factors Driving the Purchase of Mobile Phone Top-Ups Services on Social Commerce Based on a Modified UTAUT Theory pp. 1-21

Yijun Liu, Isaac Kofi Mensah, Ziyang Fang and Deborah Simon Mwakapesa

The Risks of Construction PPP Projects in Palestine: A Combined MICMAC-FISM Examination pp. 1-24

Kawther Mousa, Zenglian Zhang and Eli Sumarliah

Travellers' Intentions to Use Facial Recognition Systems for Authentication in Hotels pp. 1-15

Hung-Fu Huang and Ching-Chang Lee

The Effect of Flow on Users' Social Shopping Intention pp. 1-16

Tao Zhou

Do E-Business Services Enhance Bank Efficiency in Taiwan? pp. 1-17

Changsheng Liao

Strategic Airline Service Review in the Time of the COVID-19 Crisis pp. 1-14

Praowpan Tansitpong

Volume 13, issue 4, 2021

Analyzing Service Quality and Satisfaction by Multivariate Analysis of Variance: A Case of Taiwan Tobacco and Liquor Corporation pp. 1-17

An-Wen Lu, Ya-Hua Chang and Hsin-Hung Wu

Time Series Geographic Social Network Dynamic Preference Group Query pp. 18-39

Yinglian Zhou and Jifeng Chen

Usage Data for Predicting User Trends and Behavioral Analysis in E-Commerce Applications pp. 40-61

Sathiyamoorthi V., T. Nadana Ravishankar, Ilavarasi A. K., Sridhar Udayakumar, Karthikeyan Harimoorthy, Jayapandian N. and Saravanan V.

The Effect of Big Data Analytic Capabilities Upon Bank Performance via FinTech Innovation: UAE Evidence pp. 62-87

Ahmed Al-Dmour, Rand H. Al-Dmour, Hani H. Al-Dmour and Eatadal Basheer Ahmadamin

Evaluating the Effects of Facilitating Conditions and Usage Experience on Mobile Payment pp. 88-106

Ling Long Tsai

Volume 13, issue 3, 2021

A Multi-Agent System for Ubiquitous Learning for Hospital Education pp. 1-17

Soufiane Boudabous, Okba Kazar, Mohamed Ridda Laouar and Sean B. Eom

Predicting End-User Satisfaction With Clinical Information Systems pp. 18-38

Moatasem Ahmad Mahmood Al-Hasson and Emad Ahmed Abu-Shanab

Analysis and Modeling of the Impact of Factor Determinants on the Functioning of the Hotel Economy in Ukraine pp. 39-48

Nazariy Popadynets, Tetyana Skrypko, Oleksiy Topchiy and Mariia Garasymliuk

Formation of Sustainable Competitiveness of Enterprises on Soils of Different Quality pp. 49-64

Anatolii Kucher, Lesia Kucher, Ruslana Taratula and Lesia Dudych

EMIS Success Modeling Using Information Systems Quality Factors pp. 65-81

Lily Asiedu Danso, Joseph Kwame Adjei and Winfred Yaokumah

Volume 13, issue 2, 2021

A Continuous Sampling Method for Batch Data Auditing in Cloud Storage pp. 1-12

Esther Daniel, Durga S. and Vijila M.

Skills Development Factors of Information Technology Competency Among External Auditors pp. 13-28

Mokhtar Abdulhakim Alsabahi, Ku Maisurah Ku Bahador and Rafeah Mat Saat

Waste Control in a Catering Company: Data Analysis and Decision Interfaces pp. 29-50

Ana Cristina Santos Amaro, João Paulo da Silva Domingos and José Marinho de Carvalho

Aggregating Multidimensional Criteria in Audit Decision Making pp. 51-64

Maksim Goman and Stefan Koch

Assessment of the Purpose of the Use of GAS: A Perspective of Internal Audit Functions in Australia pp. 65-82

Louis Smidt, Leandi Steenkamp, Aidi Ahmi, D. P. van der Nest and David Schalk Lubbe

Volume 13, issue 1, 2021

The Influence of Technical and Social Factors in Mitigating Threats in a BYOD-Enabled Environment pp. 1-30

Lizzy Oluwatoyin Ofusori and Prabhakar Rontala Subramaniam

Citizen Adoption of Mobile and Customizable E-Government Services: A Literature Review and Conceptual Framework pp. 31-53

Djeddi Abdelhakim and Djilali Idoughi

Understanding Users' Switching Between Social Media Platforms: A PPM Perspective pp. 54-67

Tao Zhou

A Risk Perception Indicator to Evaluate the Migration of Government Legacy Systems to the Cloud pp. 68-87

Breno Costa and Priscila Solis Barreto

Factors Predicting the Behavioral Adoption of Electronic Payment System (EPS) pp. 88-104

Isaac Kofi Mensah, Guohua Zeng, Chuanyong Luo, Xiao Zhi-wu and Mengqiu Lu