International Journal of Information Systems in the Service Sector (IJISSS)

2009 - 2024

Current editor(s): John Wang

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Volume 8, issue 4, 2016

Impact of Social CRM Capabilities on Firm Performance: Examining the Mediating Role of Co-Created Customer Experience pp. 1-16

Shampy Kamboj, Mayank Yadav, Zillur Rahman and Praveen Goyal

Word-Of-Mouth, Trust, and Perceived Risk in Online Shopping: An Extension of the Technology Acceptance Model pp. 17-32

Farrah Zeba and Shirshendu Ganguli

Indian Textile Industry and Its Impact on the Environment and Health: A Review pp. 33-46

Hasanuzzaman and Chandan Bhar

Political Opinion Mining from Twitter pp. 47-56

Yashvardhan Sharma, Ekansh Mittal and Mayank Garg

An NHPP SRGM with Change Point and Multiple Releases pp. 57-68

Abhishek Tandon, Anu G. Aggarwal and Nidhi Nijhawan

Volume 8, issue 3, 2016

Evaluating Information Systems with Continuous Assurance Services pp. 1-15

Rui Pedro Marques, Henrique Santos and Carlos Santos

The Relationship Between Organizational Culture and Business Excellence: Case Study from United Arab Emirates pp. 16-35

Rassel Kassem, Mian Ajmal and Mehmood Khan

A Social-Exchange Perspective on Supply Chain Innovation pp. 36-57

Santanu Mandal

Task-Technology Fit Assessment of Cloud-Based Collaborative Learning Technologies pp. 58-73

Elaheh Yadegaridehkordi, Noorminshah A. Iahad and Norasnita Ahmad

Volume 8, issue 2, 2016

Decision Support Systems Application Development Trends (2002 – 2012) pp. 1-13

Eyong B. Kim and Sean Eom

Incorporating the Negotiation Process in Urban Planning DSS pp. 14-29

Imene Benatia, Mohamed Ridda Laouar, Sean Eom and Hakim Bendjenna

Associating Searching on Search Engines to Subsequent Searching on Sites pp. 30-43

Adan Ortiz-Cordova and Bernard J. Jansen

Web Application for User Profiling pp. 44-56

Taous Iggui, Hassina Nacer, Youcef Sklab and Taklit Ait Radi

Towards a Faster Image Segmentation Using the K-means Algorithm on Grayscale Histogram pp. 57-69

Lamine Benrais and Nadia Baha

Software Implementation of Real-time Discrete Wavelet Transform Algorithm with Filter Banks pp. 70-86

Nikolajs Bogdanovs, Elans Grabs and Ernests Petersons

Formal Verification of UML2 Timing Diagrams based on Time Petri Nets pp. 87-97

Aymen Louati and Kamel Barkaoui

ADM-Based Migration from JAVA Swing to RIA Applications pp. 98-112

Samir Mbarki, Naziha Laaz, Sara Gotti and Zineb Gotti

Volume 8, issue 1, 2016

What is the Impact of Mobility Data Integration on Decision Support Systems' Modelling and Evolution? pp. 1-12

Noura Azaiez and Jalel Akaichi

A Design Theory for Vigilant Online Learning Systems pp. 13-33

M. Keith Wright

TQM Practices in Public Sector: Case of Finnish Healthcare Organizations pp. 34-44

Mian M. Ajmal, Ville Tuomi, Petri T. Helo and Maqsood Ahmad Sandhu

Changes in CRM Approach: Refined Functional Blocks for Customer Creative Engagement in Services pp. 45-57

Sabina Potra, Monica Izvercian and Serban Miclea

Volume 7, issue 4, 2015

An Approach to Dynamic Fusion of the Knowledge Maps of an Activities Process: Application on Healthcare pp. 1-26

Menaouer Brahami, Baghdad Atmani and Nada Matta

Electronic Payment Adoption in the Banking Sector of Low-Income Countries pp. 27-47

Teshome Alemu, Tridib Bandyopadhyay and Solomon Negash

Process Frameworks in Services Offshoring: Implementation Thoroughness, Task Complexity, and Performance Improvement pp. 48-65

Bryon Balint

Information Technology Governance Barriers, Drivers, IT/Business Alignment, and Maturity in Ghanaian Universities pp. 66-83

Winfred Yaokumah, Steven Brown and Philip Okang-Mensah Adjei

Volume 7, issue 3, 2015

Service Convenience: On-Line versus Brick and Mortar Bookstores pp. 1-14

Paul Stephens and Matthew McGowan

The Interactions between Information and Communication Technologies and Innovation in Services: A Conceptual Typology pp. 15-39

Giulia Nardelli

STRESS: A Social Trust-Aware System for Recommending Web Services pp. 40-58

Naziha Abderrahim and Sidi Mohamed Benslimane

Jamaica's Internet Story based on the GDI Framework pp. 59-83

Samantha Thompson, Abinwi Nchise, Oneurine Ngwa, Allison B. Conti, Victor Mbarika and Evan Duggan

Volume 7, issue 2, 2015

Towards AiP as a Service: An Agent Based Approach for Outsourcing Business Processes to Cloud Computing Services pp. 1-17

Djamel Benmerzoug

Bill of Services (BOS): A Managing Tool for Service Organizations pp. 18-36

Gad Vitner

Shared Services Management: Critical Factors pp. 37-53

Shouhong Wang and Hai Wang

Socio-Economic Correlates of Information Security Threats and Controls in Global Financial Services Industry: An Analysis pp. 54-70

Princely Ifinedo

A Fuzzy ANP Based Weighted RFM Model for Customer Segmentation in Auto Insurance Sector pp. 71-86

Ahad Zare Ravasan and Taha Mansouri

Volume 7, issue 1, 2015

A Dynamic Services Discovery Model for Better Leveraging BPM and SOA Integration pp. 1-21

Alexandre Perin de Souza and Ricardo J. Rabelo

Software Services Delivered from the Cloud: A Rising Revolution for the Implementation of Healthcare Workflows pp. 22-37

Pierre Boiron and Valère Dussaux

Towards Smart Service Networks: An Interdisciplinary Diagnostic Framework pp. 38-59

Yan Wang, Yehia Taher and Willem-Jan van den Heuvel

Value-Oriented Specification of Service Systems: Modeling the Contribution Perspective of Enterprise Networks pp. 60-81

João Pombinho, David Aveiro and José Tribolet

Volume 6, issue 4, 2014

A Semantic-Based Approach for Context-Aware Service Discovery pp. 1-26

Patrizia Grifoni, Arianna D'Ulizia and Fernando Ferri

An Innovative Design Approach to New Service Development Learning Processes pp. 27-39

Shai Rozenes and Ida Kukliansky

A Simulation Framework for Evaluating the Effectiveness of Chronic Disease Management Interventions pp. 40-59

Rafael Diaz and Joshua G. Behr

The Determinants of Health Expenditures in Tunisia: An ARDL Bounds Testing Approach pp. 60-72

Sami Chaabouni and Chokri Abednnadher

Research in Information Technology Service Management (ITSM) (2000 – 2010): An Overview pp. 73-91

Narges Shahsavarani and Shaobo Ji

Journal Rankings: Comparing Reputation, Citation and Acceptance Rates pp. 92-103

E. Susanna Cahn

Volume 6, issue 3, 2014

Strategic Advantage in Web Tourism Promotion: An e-Commerce Strategy for Developing Countries pp. 1-21

Arunasalam Sambhanthan and Alice Good

Using an AHP Rating Model to Select a Suitable Approach to Intellectual Capital Management: The Case of a Not-for-Profit Welfare Service pp. 22-42

Daniela Carlucci and Paula Kujansivu

The Role of a Sustainability Informatics Framework in Transportation Systems pp. 43-59

Lin Jia, Barry Cumbie, Chetan S. Sankar and Jian Yu

Integration between Mathematical Programming and Fuzzy Logic to Optimize Consumers Behavior pp. 80-95

Hamed Fazlollahtabar and Amir Mansoor Tehranchian

Simulation Method to Improve Hospital Service Quality pp. 96-117

Shamsuddin Ahmed

Volume 6, issue 2, 2014

Inclusive Technology for Rural Development: Rural Call Centre in Orissa, India pp. 1-17

Sanjay Mohapatra and Neha Agarwal

A Production Approach to Performance of Banks with Microfinance Operations pp. 18-35

Emilyn Cabanda and Eleanor C. Domingo

Enterprise Resource Planning Systems in Healthcare: A Qualitative Review pp. 36-50

Elina Kontio, Heljä Lundgrén-Laine, Juha Kontio, Heikki Korvenranta and Sanna Salanterä

Understanding Factors Affecting Mobile Services Adoption: Case of Thailand pp. 51-69

Tugrul U. Daim, Fahad Aldhaban, Jay Justice and Nuri Basoglu

Volume 6, issue 1, 2014

Using Social Networks Communication Platform for Promoting Student-Initiated Holistic Development Among Students pp. 1-23

Joseph Chi Ho So and Siu Yuen Lam

Social Bookmarking Pedagogies in Higher Education: A Comparative Study pp. 24-36

Nashrawan Taha, Jamie Wood and Andrew Cox

Cognitive Diagnosis of Students' Test Performance Based on Probability Inference pp. 37-57

Junjie Xu and Rong Chen

Design for Business & Business for Design: An E-Learning Platform for Collaborative Innovation pp. 58-72

Dalia Gallico