International Journal of Information Systems in the Service Sector (IJISSS)

2009 - 2024

Current editor(s): John Wang

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Service Registry Design: An Information Service Approach pp. 1-21: Luís Ferreira Pires, Arjen van Oostrum and Fons Wijnhoven
Operational Performance Analysis of a Public Hospital Laboratory pp. 22-38: Kamrul Ahsan and Abdullahil Azeem
A Mashup Application to Support Complex Decision Making for Retail Consumers pp. 39-56: Steven Walczak, Deborah L. Kellogg and Dawn G. Gregg
Using the Critical Incident Technique to Identify Factors of Service Quality in Online Higher Education pp. 57-72: María J. Martínez-Argüelles, José M. Castán and Angel Juan

Predictive Models in Cybercrime Investigation: An Application of Data Mining Techniques pp. 1-12: A. S. N. Murthy, Vishnuprasad Nagadevara and Rahul De'
Deploying New Perspectives of Network Organizations for Chronic Diseases’ Integrated Management pp. 13-27: Isabella Bonacci and Oscar Tamburis
Marketing and Reputation in the Services Sector: Higher Education in South Africa and Singapore pp. 28-41: Johan De Jager and Werner Soontiens
Data Mining in Nonprofit Organizations, Government Agencies, and Other Institutions pp. 42-52: Zhongxian Wang, Ruiliang Yan, Qiyang Chen and Ruben Xing
Understanding Expectations, Perceptions and Satisfaction Levels of Customers of Military Engineer Services in India pp. 53-73: Anand Parkash Bansal and Vishnuprasad Nagadevara

Temporal Aspects of Information Technology Use: Increasing Shift Work Effectiveness pp. 1-18: Roslin V. Hauck, Sherry M. B. Thatcher and Suzanne P. Weisband
Implementation Success Model in Government Agencies: A Case of a Centralized Identification System at NASA pp. 19-32: Yair Levy and Theon L. Danet
SERREA: A Semantic Management System for Retail Real Estate Agencies pp. 33-47: Ángel García-Crespo, Ricardo Colomo-Palacios, Juan Miguel Gómez-Berbís and Fernando Paniagua Martín
Mass Customisation Models for Travel and Tourism Information e-Services: Interrelationships Between Systems Design and Customer Value pp. 48-69: Marianna Sigala
Technology Fears: A Study of e-Commerce Loyalty Perception by Jordanian Customers pp. 70-77: Ahmad Khasawneh, Mohammad Bsoul, Ibrahim Obeidat and Iyad Al Azzam

Predicting Ambulance Diverson pp. 1-10: Abey Kuruvilla and Suraj M. Alexander
Hybrid Value Creation in the Sports Industry: The Case of a Mobile Sports Companion as IT-Supported Product-Service-Bundle pp. 11-25: Jan Marco Leimeister, Uta Knebel and Helmut Krcmar
Connect Time Limits and Performance Measures in a Dial-Up Modem Pool System pp. 26-48: Paul F. Schikora, Michael R. Godfrey and Brian D. Neureuther
ICT Usage by Greek Accountants pp. 49-70: Efstratios C. Emmanouilidis and Anastasios Economides
Exploring the Adoption of Technology Driven Services in the Healthcare Industry pp. 71-93: Umit Topacan, A. Nuri Basoglu and Tugrul U. Daim

Modeling and Analysis of Surgery Patient Identification Using RFID pp. 1-14: Byungho Jeong, Chen-Yang Cheng and Vittal Prabhu
Effects of Online Service Providers for Nonprofits on Fundraising Markets: An Economic Analysis pp. 15-32: Yasin Ozcelik
Perceived Risk for Multiple Services in the Consumer Buying Cycle pp. 33-49: Lawrence F. Cunningham, James Gerlach, Michael D. Harper and Deborah L. Kellogg
Procurement Business Service Modeling in Service-Based Process Architecture of Equipping System pp. 50-60: Darko Galinec
Developing Global Competitiveness in Healthcare: A Thai Healthcare Organization's Perspective pp. 61-72: William P. Wall

Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline - Outline & References pp. 1-31: Jim Spohrer and Stephen K. Kwan
Using Usage Control to Access XML Databases pp. 32-44: Lili Sun and Yan Li
Creativity & Innovation: Imperatives for Global Business and Development pp. 45-46: Soo Kim
Old and New Paradigms for IT Services Offshoring pp. 47-64: Paolo Popoli and Arturo Popoli
Online Services Delivered by NTO Portals: A Cross-Country Examination pp. 65-82: Marco Papa and Marina Avgeri

A Survey of Development Methods for Semantic Web Service Systems pp. 1-16: Terje Wahl and Guttorm Sindre
A Service Science Perspective on Human-Computer Interface Issues of Online Service Applications pp. 17-35: Claudio Pinhanez
Toward an Integrated Conceptualization of the Service and Service System Concepts: A Systems Approach pp. 36-57: Manuel Mora, Mahesh S. Raisinghani, Rory O’Connor and Ovsei Gelman
Information Technology Service Management and Opportunities for Information Systems Curricula pp. 58-68: Sue Conger
IT Service Departments Struggle to Adopt a Service-Oriented Philosophy pp. 69-77: Aileen Cater-Steel

Comparative Analysis of International Education Systems pp. 1-14: John Wang, Jun Xia, Kimberly Hollister and Yawei Wang
Adoption Factors of Mobile Services pp. 15-34: Banu Kargin, Nuri Basoglu and Tugrul Daim
Customer Perceived Value of Travel and Tourism Web Sites pp. 35-53: Maria Lexhagen
The Architecture of Service Systems as the Framework for the Definition of Service Science Scope pp. 54-77: Andrew Targowski
The Grid as a Virtual Enterprise Enabler pp. 78-92: Bill Vassiliadis
A Value-Satisfaction Taxonomy of IS Effectiveness (VSTISE): A Case Study of User Satisfaction with IS and User-Perceived Value of IS pp. 93-118: Yair Levy, Kenneth E. Murphy and Stelios H. Zanakis