International Journal of Information Systems in the Service Sector (IJISSS)

2009 - 2026

Current editor(s): John Wang

From IGI Global Scientific Publishing
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Volume 3, issue 4, 2011

Modeling Control Flow in WS-BPEL with Chu Spaces pp. 1-21

Xutao Du, Chunxiao Xing, Lizhu Zhou and Ke Han

Optimal Compensation for Hierarchical Web Services Compositions Under Restricted Visibility pp. 22-38

Debmalya Biswas and Krishnamurthy Vidyasankar

Towards High Maturity in SaaS Applications Based on Virtualization: Methods and Case Study pp. 39-53

Shijun Liu, Yong Zhang and Xiangxu Meng

Identifying Services in Procedural Programs for Migrating Legacy System to Service Oriented Architecture pp. 54-72

Masahide Nakamur, Hiroshi Igaki, Takahiro Kimura and Kenichi Matsumoto

The Development of Parameters and Warning Algorithms for an Intersection Bus-Pedestrian Collision Warning System pp. 73-92

Chien-Yen Chang and Ting-Wei Chang

Volume 3, issue 3, 2011

Demand Analysis by Modeling Choice of Internet Access and IP Telephony pp. 1-26

Takeshi Kurosawa, Denis Bolduc, Moshe Ben-Akiva, Akiya Inoue, Ken Nishimatsu and Motoi Iwashita

A Simulation Study to Derive the Optimal Cycle Length for Feeder Transit Services pp. 27-46

Shailesh Chandra, Chung-Wei Shen and Luca Quadrifoglio

A Consumer Perception Research on the Subject of a New Technology in a Developing Dynamic Market: 3G Technology in Turkey pp. 47-59

Bünyamin Atici and Ugur Bati

A Study of the Cascading Effects of Ambulance Diversion among Hospitals pp. 60-70

Abey Kuruvilla, Suraj M. Alexander and Xiaolin Li

Effects of Adaptivity and Other External Variables on Mobile Service Adoption pp. 71-89

Ebru Polat, Nuri Basoglu and Tugrul Daim

Volume 3, issue 2, 2011

The Impact of Location-Aware Systems in Hospitals: A Tri-Core Perspective pp. 1-12

Lorraine S. Lee and Kirk D. Fiedler

Call Center Operational Performance Indicators and Customer Satisfaction: An Explanatory-Exploratory Investigation pp. 13-31

Alexandre Ferreira Oliveira and Luiz A. Joia

A Strategic Benchmarking Process for Identifying the Best Practice Collaborative Electronic Government Architecture pp. 32-56

Faramak Zandi and Madjid Tavana

Service Platform Development: Comparison of Two E-Services Platforms pp. 57-75

Tugrul Daim, Marius Brand and Linda Lin

Technology Adoption and Educational Change in Turkey pp. 76-85

Serhat Kurt

Volume 3, issue 1, 2011

Sustainability in Service Operations pp. 1-20

Frank Wolf and Bahaudin G. Mujtaba

A Review of Service Frameworks Analyzing Strategic Repositioning: The Case of Bank Services pp. 21-38

Markku Tinnilä

Service Management of Special Care Units: Lessons Learned in Manufacturing pp. 39-51

Gad Vitner, Shirly Bar-Lev, Erez Nadir, Michael Feldman and Shmuel Yurman

The Influence of Travel Experience on Mature Travelers’ Quality of Life pp. 52-64

Yawei Wang, Francis A. McGuire and Bin Zhou

Volume 2, issue 4, 2010

Service Registry Design: An Information Service Approach pp. 1-21

Luís Ferreira Pires, Arjen van Oostrum and Fons Wijnhoven

Operational Performance Analysis of a Public Hospital Laboratory pp. 22-38

Kamrul Ahsan and Abdullahil Azeem

A Mashup Application to Support Complex Decision Making for Retail Consumers pp. 39-56

Steven Walczak, Deborah L. Kellogg and Dawn G. Gregg

Using the Critical Incident Technique to Identify Factors of Service Quality in Online Higher Education pp. 57-72

María J. Martínez-Argüelles, José M. Castán and Angel Juan

Volume 2, issue 3, 2010

Predictive Models in Cybercrime Investigation: An Application of Data Mining Techniques pp. 1-12

A. S. N. Murthy, Vishnuprasad Nagadevara and Rahul De'

Deploying New Perspectives of Network Organizations for Chronic Diseases’ Integrated Management pp. 13-27

Isabella Bonacci and Oscar Tamburis

Marketing and Reputation in the Services Sector: Higher Education in South Africa and Singapore pp. 28-41

Johan De Jager and Werner Soontiens

Data Mining in Nonprofit Organizations, Government Agencies, and Other Institutions pp. 42-52

Zhongxian Wang, Ruiliang Yan, Qiyang Chen and Ruben Xing

Understanding Expectations, Perceptions and Satisfaction Levels of Customers of Military Engineer Services in India pp. 53-73

Anand Parkash Bansal and Vishnuprasad Nagadevara

Volume 2, issue 2, 2010

Temporal Aspects of Information Technology Use: Increasing Shift Work Effectiveness pp. 1-18

Roslin V. Hauck, Sherry M. B. Thatcher and Suzanne P. Weisband

Implementation Success Model in Government Agencies: A Case of a Centralized Identification System at NASA pp. 19-32

Yair Levy and Theon L. Danet

SERREA: A Semantic Management System for Retail Real Estate Agencies pp. 33-47

Ángel García-Crespo, Ricardo Colomo-Palacios, Juan Miguel Gómez-Berbís and Fernando Paniagua Martín

Mass Customisation Models for Travel and Tourism Information e-Services: Interrelationships Between Systems Design and Customer Value pp. 48-69

Marianna Sigala

Technology Fears: A Study of e-Commerce Loyalty Perception by Jordanian Customers pp. 70-77

Ahmad Khasawneh, Mohammad Bsoul, Ibrahim Obeidat and Iyad Al Azzam

Volume 2, issue 1, 2010

Predicting Ambulance Diverson pp. 1-10

Abey Kuruvilla and Suraj M. Alexander

Hybrid Value Creation in the Sports Industry: The Case of a Mobile Sports Companion as IT-Supported Product-Service-Bundle pp. 11-25

Jan Marco Leimeister, Uta Knebel and Helmut Krcmar

Connect Time Limits and Performance Measures in a Dial-Up Modem Pool System pp. 26-48

Paul F. Schikora, Michael R. Godfrey and Brian D. Neureuther

ICT Usage by Greek Accountants pp. 49-70

Efstratios C. Emmanouilidis and Anastasios Economides

Exploring the Adoption of Technology Driven Services in the Healthcare Industry pp. 71-93

Umit Topacan, A. Nuri Basoglu and Tugrul U. Daim

Volume 1, issue 4, 2009

Modeling and Analysis of Surgery Patient Identification Using RFID pp. 1-14

Byungho Jeong, Chen-Yang Cheng and Vittal Prabhu

Effects of Online Service Providers for Nonprofits on Fundraising Markets: An Economic Analysis pp. 15-32

Yasin Ozcelik

Perceived Risk for Multiple Services in the Consumer Buying Cycle pp. 33-49

Lawrence F. Cunningham, James Gerlach, Michael D. Harper and Deborah L. Kellogg

Procurement Business Service Modeling in Service-Based Process Architecture of Equipping System pp. 50-60

Darko Galinec

Developing Global Competitiveness in Healthcare: A Thai Healthcare Organization's Perspective pp. 61-72

William P. Wall

Volume 1, issue 3, 2009

Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline - Outline & References pp. 1-31

Jim Spohrer and Stephen K. Kwan

Using Usage Control to Access XML Databases pp. 32-44

Lili Sun and Yan Li

Creativity & Innovation: Imperatives for Global Business and Development pp. 45-46

Soo Kim

Old and New Paradigms for IT Services Offshoring pp. 47-64

Paolo Popoli and Arturo Popoli

Online Services Delivered by NTO Portals: A Cross-Country Examination pp. 65-82

Marco Papa and Marina Avgeri

Volume 1, issue 2, 2009

A Survey of Development Methods for Semantic Web Service Systems pp. 1-16

Terje Wahl and Guttorm Sindre

A Service Science Perspective on Human-Computer Interface Issues of Online Service Applications pp. 17-35

Claudio Pinhanez

Toward an Integrated Conceptualization of the Service and Service System Concepts: A Systems Approach pp. 36-57

Manuel Mora, Mahesh S. Raisinghani, Rory O’Connor and Ovsei Gelman

Information Technology Service Management and Opportunities for Information Systems Curricula pp. 58-68

Sue Conger

IT Service Departments Struggle to Adopt a Service-Oriented Philosophy pp. 69-77

Aileen Cater-Steel

Volume 1, issue 1, 2009

Comparative Analysis of International Education Systems pp. 1-14

John Wang, Jun Xia, Kimberly Hollister and Yawei Wang

Adoption Factors of Mobile Services pp. 15-34

Banu Kargin, Nuri Basoglu and Tugrul Daim

Customer Perceived Value of Travel and Tourism Web Sites pp. 35-53

Maria Lexhagen

The Architecture of Service Systems as the Framework for the Definition of Service Science Scope pp. 54-77

Andrew Targowski

The Grid as a Virtual Enterprise Enabler pp. 78-92

Bill Vassiliadis

A Value-Satisfaction Taxonomy of IS Effectiveness (VSTISE): A Case Study of User Satisfaction with IS and User-Perceived Value of IS pp. 93-118

Yair Levy, Kenneth E. Murphy and Stelios H. Zanakis