The End of Online Shopping:The Future of New Retail in an Always Connected World

Wijnand Jongen
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Wijnand Jongen: Ecommerce Europe, The Netherlands & Thuiswinkel.org, The Netherlands

in World Scientific Books from World Scientific Publishing Co. Pte. Ltd.

Abstract: Retail is going through difficult times and is suffering the consequences of both the economic crisis and the digitization of society. Fundamentally, there is a bigger problem: stores cannot keep up with the changing behavior of customers who are connected 24/7, customers for whom there is no distinction between online and offline.

Keywords: Online Shopping; Retail; Ecommerce; Digitization (search for similar items in EconPapers)
JEL-codes: L26 L81 M16 M31 (search for similar items in EconPapers)
Date: 2018
ISBN: 9789813274549
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Citations: View citations in EconPapers (2)

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https://www.worldscientific.com/worldscibooks/10.1142/11106 (text/html)
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Chapters in this book:

Ch 1 Introduction , pp 6-8

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Ch 2 The onlification of society , pp 10-24

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Ch 3 Onlife retail in the smart economy , pp 26-48

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Ch 4 Consumers in the sharing economy , pp 50-67

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Ch 5 Sustainable shopping in the circular economy , pp 68-88

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Ch 6 Winner takes all in the platform economy , pp 90-111

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Ch 7 Power to the onlife consumer , pp 112-128

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Ch 8 Orientation: the N=1 effect , pp 130-142

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Ch 9 Selection: new paradigm of choice , pp 144-159

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Ch 10 How to pay: no-click buying in the blockchain , pp 160-179

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Ch 11 Delivery: the last mile dilemma , pp 180-200

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Ch 12 Customer care: customer service becomes customer intimacy , pp 202-215

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Ch 13 New business models , pp 216-235

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Ch 14 Work and study in onlife retail , pp 236-253

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Ch 15 The rise of the network society , pp 254-266

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