Quality Management: A New Era

Edited by Jimmy Chan, Reggie Kwan and Eric Wong

in World Scientific Books from World Scientific Publishing Co. Pte. Ltd.

Abstract: This volume covers the most current theories and practices in Quality Management and Six Sigma. Successful application of Quality Management and Six Sigma has been reported in a number of scenarios including computer software, manufacturing, supply chain management, customer relationship management, and so on.

Keywords: Quality Management; Six Sigma; Industrial Management; Quality Function Deployment; Good Manufacturing Practices; Quality Control Circles; Quality Models; Contemporary Quality Practices; Asian Management (search for similar items in EconPapers)
Date: 2005
ISBN: 9789812562890
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https://www.worldscientific.com/worldscibooks/10.1142/5800 (text/html)
Ebook Access is available upon purchase

Chapters in this book:

Ch 1 SIX SIGMA IN THE NEW ERA OF QUALITY MANAGEMENT , pp 3-15

Tony Bendell

Ch 2 USING STATISTICAL SOFTWARE TO ACCELERATE SIX SIGMA , pp 16-26

Jennifer Atlas

Ch 3 ORGANISATIONAL EXCELLENCE STRATEGIES AND KEY PERFORMANCE RESULTS , pp 29-37

Louise Boutler

Ch 4 A ROAD MAP TO GOOD MANUFACTURING PRACTICE , pp 38-50

Jimmy Sf Chan, Yolanda Ym Chow and William Cf Cheung

Ch 5 STRATEGIC REVITALIZATION OF STUDENT COUNSELING THROUGH SIX SIGMA , pp 51-62

Reggie Kwan, Jimmy Chan, Andrew K. Lui and Philip Tsang

Ch 6 A SIX SIGMA IMPLEMENTATION PLAN FOR SMEs , pp 65-79

Eric T. T. Wong and Leonard T. S. Fok

Ch 7 INTEGRATED MANAGEMENT SYSTEM FACILITATES QUALITY IMPROVEMENT IN SMALL AND MEDIUM SIZED ENTERPRISES , pp 80-90

William Cf Cheung, Jimmy Sf Chan and Yolanda Ym Chow

Ch 8 STRATEGIC IMPLEMENTATION OF SIX SIGMA THROUGH READINESS ASSESSMENT IN CHINESE ENTERPRISE: CASE STUDIES , pp 91-100

C. O. Chan and Hongyi Sun

Ch 9 A SELF-ASSESSMENT MODEL ON SUPPLY CHAIN MANAGEMENT: ANALYTIC HIERARCHY PROCESS (AHP) APPROACH , pp 103-112

Jendy P F Leung and Kwai-Sang Chin

Ch 10 A SIX SIGMA BASED BENCHMARKING FRAMEWORK FOR MAINTENANCE LOGISTICS PROVIDER , pp 113-124

K. L. Choy, Vincent W. S. Yeung, Eric T. T. Wong and Harry K. H. Chow

Ch 11 ORGANIZATIONAL LEARNING THROUGH INTERNATIONAL SUB-CONTRACTING PRODUCTION WITH MULTINATIONAL INTEGRATORS , pp 125-139

Xiangdong Chen and K. S. Chin

Ch 12 QUALITY MANAGEMENT IN SOFTWARE ENGINEERING , pp 143-160

Oliver Tat-Sheung Au

Ch 13 APPLYING SIX SIGMA TO SOFTWARE QUALITY MANAGEMENT , pp 161-165

Wanbin Wang and Peter W. Tse

Ch 14 SOFTWARE MAINTENANCE QUALITY MANAGEMENT POLICY MODEL , pp 166-176

Chi-Chung Leung and Siu-Leung Chung

Ch 15 DAMAGE MECHANICS AND FRACTURE MECHANICS IN MAINTENANCE ENGINEERING , pp 179-193

C. Y. Tang, C. P. Tsui, K. C. Chan and E. W. M. Lee

Ch 16 AN INNOVATIVE AVIATION CUSTOMER-SUPPLIER RELATIONSHIP MODEL , pp 194-204

Eric T. T. Wong, K. S. Fung, Joel Lee and Leslie Kerr

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