International Journal of Service Science, Management, Engineering, and Technology (IJSSMET)

2010 - 2024

Current editor(s): Ahmad Taher Azar

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Volume 9, issue 4, 2018

A Research Study on How Project Management Can Help Improve Lean Six Sigma: A Proposed Approach pp. 1-25

Brian J. Galli

What Human Resource Management Can Teach The Goal: A Research Note pp. 26-36

Brian J. Galli

A New Entropy-Based Approach to Determine the Weights of Decision Makers for Each Criterion With Crisp and Interval Data in Group Decision Making Under Multiple Attribute pp. 37-56

Mohammad Azadfallah

Scheduling Analysis and Strategic Service Planning for Optimum Operation of Two Parallel Machines Under Effect of Sequencing: A Case Study of a Manufacturing Company in a Job-Shop Environment pp. 57-72

Mojtaba Nedaei

Service Recovery, Perceived Fairness, and Customer Satisfaction in the Telecoms Sector in Ghana pp. 73-89

Masud Ibrahim, Ssendiwal Abdallahamed and Diyawu Rahman Adam

Volume 9, issue 3, 2018

Contribution of New Technologies in the Relationship Between the Governance and the Social Responsibility at the Moroccan University pp. 1-13

Youmna El Hissi, Zakaria Benjouid, Abdelkrim Haqiq and Leila Loukili Idrissi

Cognitive Biases, Risk Perception, and Individual's Decision to Start a New Venture pp. 14-29

Salma Zaiane and Fatma Ben Moussa

The Bank's Regional Director's Emotional Bias and the Bank's Performance pp. 30-47

Yasmine Souissi, Mohamed Ali Azouzi and Anis Jarboui

Cooperation in Incremental Innovation Activities: An Empirical Analysis of Moroccan Firms pp. 48-61

Rachid Sadgui and Mohamed Benchekara

An Integrated QFD-TOPSIS Approach for Supplier Selection Under Fuzzy Environment: A Case of Detergent Manufacturing Industry pp. 62-81

Bentolhoda Rahpeyma and Mahnaz Zarei

Risks Related to Lean Six Sigma Deployment and Sustainment Risks: How Project Management Can Help pp. 82-105

Brian J. Galli

The AHP Method for the Evaluation and Selection of Complementary Products pp. 106-115

Chaimae Lamaakchaoui, Abdellah Azmani and Mustapha El Jarroudi

Volume 9, issue 2, 2018

Efficient Approximation Algorithms for Minimum Dominating Sets in Social Networks pp. 1-32

Traian Marius Truta, Alina Campan and Matthew Beckerich

Identification of Candidate Genes Responsible for Age-related Macular Degeneration using Microarray Data pp. 33-60

Yuhan Hao, Gary M. Weiss and Stuart M. Brown

Self-Organizing Map Convergence pp. 61-84

Robert Tatoian and Lutz Hamel

Improvement of Measurement Contribution for Asset Characterization in Complex Engineering Systems by an Iterative Methodology pp. 85-103

Giulio D'Emilia, Antonella Gaspari and Diego Pascual Galar

Internet of Things in Asset Management: Insights from Industrial Professionals and Academia pp. 104-119

Sini-Kaisu Kinnunen, Antti Ylä-Kujala, Salla Marttonen-Arola, Timo Kärri and David Baglee

Volume 9, issue 1, 2018

A Conceptual Model for the Implementation of Lean Product Development pp. 1-9

Daniel Aikhuele and Faiz Turan

An Investigation and Classification of ERP Project Managers' Required Skills pp. 10-23

Mohsen Sadegh Amalnik and Ahad Zare Ravasan

E-Service Performance of Apparel E-Retailing Websites: A Longitudinal Assessment pp. 24-40

Jung-Hwan Kim, Minjeong Kim and Sharron J. Lennon

Using Marketing to Implement a Strategic Plan: Reflection of Practiced Literature pp. 41-54

Brian J. Galli

GPS Patents and Their Effects on Our Future and Rights pp. 55-67

Chloe S. Margulis and Brian J. Galli

Volume 8, issue 4, 2017

A Generalized Framework for E-Contract pp. 1-18

Biswajit Tripathy and Jibitesh Mishra

Organization Communiqué Effect on Job Satisfaction and Commitment in Namibia pp. 19-41

Neeta Baporikar

Ivory Coast: The Impacts of Artisanal Gold Mining on Local Livelihoods and the Mining Industry pp. 42-55

Kouame Joseph Arthur Kouame, Kouakou Alphonse Yao, Fuxing Jiang, Yu Feng and Sitao Zhu

A CRM Process Model for Agent-Based Simulation pp. 56-82

Hichem Benaissa Anouar Badsi, Abdessamed Rdess Ghomari and Leila Zemmouchi-Ghomari

Quality Evaluation of Health Care Establishment Utilizing Fuzzy AHP pp. 83-120

Mohammad Azam, Mohamed Rafik Noor Mohamed Qureshi and Faisal Talib

Volume 8, issue 3, 2017

Evaluating the Effects of Service Quality, Customer Satisfaction, and Service Value on Behavioral Intentions with Life Insurance Customers in India pp. 1-20

Rajat Gera, Sanjiv Mittal, Dharminder Kumar Batra and B Prasad

Pareto Optimal Solution Selection for a Multi-Site Supply Chain Planning Problem Using the VIKOR and TOPSIS Methods pp. 21-39

Houssem Felfel, Omar Ayadi and Faouzi Masmoudi

Understanding the Mediation Effect of Cloud Computing Adoption in Indian Organization: Integrating TAM-TOE- Risk Model pp. 40-59

Rakesh Raut, Pragati Priyadarshinee and Manoj Jha

On the Use of Similarity or Query Languages in Cloud Discovery Based on Ontology pp. 60-78

Rawand Guerfel, Zohra Sbaï and Rahma Ben Ayed

Big Data and Analytics: Why an IT Organization Requires Dedicated Roles to Drive Sustainable Competitive Advantage pp. 79-92

Dominik Krimpmann and Anna Stühmeier

An Adaptive Overload Detection Policy Based on the Estimator Sn in Cloud Environment pp. 93-107

Minu Bala and Devanand Padha

A Study of Development and Formation of Personal Information Trust Service in Japan pp. 108-129

Yutaka Mizuno and Nobutaka Odake

Volume 8, issue 2, 2017

High-Growth SMEs: A Specific Research Object pp. 1-11

Mohamed El Hakioui and Abdenbi Louitri

Investigation of Customer Knowledge Management: A Case Study Research pp. 12-22

Menatalla Kaoud

Customers' Personal Trust Perception in Automotive Repair Services: The Tunisian Context pp. 23-33

Manel Ben Ayed

An Endogenous Switching Model to Poverty Dynamic Assessment in Tunisia: A New Proposal pp. 34-42

Amal Jmaii

IFRS, Information Asymmetry and Growth Opportunities pp. 43-60

Hela Turki, Sonda Wali and Younes Boujelbene

The Phenomenon of High-Growth SMEs (Gazelles), Part 2: A Conceptual Model and Research Agenda pp. 61-78

Redouane Guilmi, Bouchaib Mokhtari and Badia Oulhadj

Empirical Analysis of the Relationship Between Energy Consumption, CO2 Emissions and Economic Growth in Tunisia pp. 79-90

Sana Essaber and Etidel Labidi

Volume 8, issue 1, 2017

Optimized Image Retrieval System in Oracle DBMS pp. 1-17

Kaouther Zekri, Amel Grissa Touzi and Noureddine Ellouze

Descriptive Content Analysis on E-Service Research pp. 18-31

Jung-Hwan Kim and Sharron J. Lennon

Towards the Functional Roles of an Innovation Laboratory as a Platform for Innovation: An Observational Approach pp. 32-49

Atia Bano Memon and Kyrill Meyer

A Nature-Inspired Metaheuristic Cuckoo Search Algorithm for Community Detection in Social Networks pp. 50-62

Ramadan Babers and Aboul Ella Hassanien

Perceptual Metrics Quality: Comparative Study for 3D Static Meshes pp. 63-80

Nessrine Elloumi, Habiba Loukil Hadj Kacem, Nilanjan Dey, Amira S. Ashour and Med Salim Bouhlel

Volume 7, issue 4, 2016

An Empirical Study to Evaluation of Customer Acquisition Processes on Customer Satisfaction pp. 1-20

Samer Alhawari, Haroun Alryalat and Hana Hunaiti

Analysis of Grievances in the Banking Sector through Big Data pp. 21-36

Arushi Jain and Vishal Bhatnagar

Post PhD Adjustments and Internationalization of Higher Education in China - A Study based on International PhD Students in China: PhDs Enrollment and Its Aftermath pp. 37-47

Ghulam Nabi, Song Wei, Ghulam Ghous and Nadia Sheikh

Benefits from Using Bitcoin: Empirical Evidence from a European Country pp. 48-62

Rainer Schmidt, Michael Möhring, Daniel Glück, Ralf Haerting, Barbara Keller and Christopher Reichstein

Value Facilitation as Antecedent of Service Provider Profitability pp. 63-76

Alexander Bogislav Herzfeldt, Eugenia Rastorguev, Christoph Ertl and Helmut Krcmar

Volume 7, issue 3, 2016

Antenna Design and Direction of Arrival Estimation in Meta-Heuristic Paradigm: A Review pp. 1-18

Nilanjan Dey and Amira S. Ashour

A Case Study of Progressive Formation of Accounting Cloud Service in Japan: The Second Stage pp. 19-37

Yutaka Mizuno and Nobutaka Odake

A PSO Based Approach for Producing Optimized Latent Factor in Special Reference to Big Data pp. 55-70

Bharat Singh and Om Prakash Vyas

Volume 7, issue 2, 2016

The Compensation Benefit of ITIL® Skills and Certifications pp. 1-15

Stuart Diaz Galup, Ronald Dattero and Jing Quan

A Study on Adoption of Employee Welfare Schemes in Industrial and Service Organisations: In Contrast with Public and Private Sectors pp. 16-33

Chandra Sekhar Patro

Student Learning and Information Technology Nexus pp. 34-45

Neeta Baporikar

Replication and Resubmission Based Adaptive Decision for Fault Tolerance in Real Time Cloud Computing: A New Approach pp. 46-60

Prasenjit Kumar Patra, Harshpreet Singh, Rajwinder Singh, Saptarshi Das, Nilanjan Dey and Anghel Drugarin Cornelia Victoria

Volume 7, issue 1, 2016

Mining and Analysis of Periodic Patterns in Weighted Directed Dynamic Network pp. 1-26

Anand Gupta, Hardeo Kumar Thakur, Anshul Garg and Disha Garg

CTL Model Checking of Web Services Composition based on Open Workflow Nets Modeling pp. 27-42

Zohra Sbaï and Rawand Guerfel

Bangla and Oriya Script Lines Identification from Handwritten Document Images in Tri-script Scenario pp. 43-60

Sk Md Obaidullah, Chayan Halder, Nibaran Das and Kaushik Roy

The Role of OSS in Development of Software Industry in Developing Countries with Weak Intellectual Property Rights pp. 61-78

Nasrin Dastranj, Sepehr Ghazinoory, Fatemeh Saghafi and Mona Rashidirad