International Journal of Service Science, Management, Engineering, and Technology (IJSSMET)

2010 - 2024

Current editor(s): Ahmad Taher Azar

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Volume 3, issue 4, 2012

Case Study: Challenges of Transition from a Manufacturing Company to a Maintenance Partner pp. 1-12

Teuvo Heikkinen

A Multidisciplinary Survey on Service pp. 13-37

Nikolaos Loutas, Konstantinos Tarabanis and Vassilios Peristeras

Simulating a Contract Closeout Process pp. 38-59

Clayton Jerrett Capizzi, Joseph Wilck and Xueping Li

Volume 3, issue 3, 2012

Interaction-Based Foundation of Services pp. 1-11

Peter Géczy, Noriaki Izumi, Kôiti Hasida, Koichiro Eto and Akira Mori

Toward a Service (Eco)Systems Perspective on Value Creation pp. 12-25

Heiko Wieland, Francesco Polese, Stephen L. Vargo and Robert F. Lusch

Value, Variety and Viability: New Business Models for Co-Creation in Outcome-based Contracts pp. 26-48

Irene Ng and Gerard Briscoe

Business Cost Budgets: A Methodology to Incorporate Business Impact into Service Level Agreements pp. 49-64

Axel Kieninger, Gerhard Satzger, Detlef Straeten, Björn Schmitz and Dian Baltadzhiev

The Impact of Contract Type on Service Provider Information Requirements pp. 65-85

Rachel Cuthbert, Duncan McFarlane and Andy Neely

Open Service Field-Point of Service: A Method to Continuously Observe Tourist Behavior in Sightseeing Areas pp. 86-98

Yoshinobu Yamamoto

Typology for Modular Service Design: Review of Literature pp. 99-112

Tuure Tuunanen, Anu Bask and Hilkka Merisalo-Rantanen

Volume 3, issue 2, 2012

Offshoring of Services from Developing Countries: The New Wave of Emerging Offshorers pp. 1-12

Kraiwinee Bunyaratavej and Eugene D. Hahn

A Manpower Allocation Model for Service Jobs pp. 13-34

Isaac Balaila and Issachar Gilad

An Investigation of Product Service System Models pp. 35-49

Linda Ryan

The Paradox of Service Industrialization and the Creation of Meaning pp. 50-62

Jesús Alcoba González

Volume 3, issue 1, 2012

Information-Driven Framework for Collaborative Business Service Modelling pp. 1-18

Thang Le Dinh and Thanh Thoa Pham Thi

Aligning Value and Implementation in Service Design: A Systemic Approach pp. 19-36

Arash Golnam, Gil Regev, Julien Ramboz, Philippe Laprade and Alain Wegmann

Management of Transaction Exposure: A Comparative Analysis of MNCs in India pp. 37-54

Manisha Goel

An Information Services Inspired Framework for Assessing Scientific Book Quality pp. 55-67

P. A. Kostagiolas, C. Banou and S. Stamou

Volume 2, issue 4, 2011

A Business Model Approach for Service Engineering in the Internet of Services pp. 1-8

Holger Kett

Service Oriented Innovation Management: An Open Innovation Approach for Collaboration in Innovation Networks pp. 9-15

Michael Thieme

Customer Integration in Innovation Processes via Operating Information Systems pp. 16-24

Benjamin Strehl

A Method for the Management of Service Innovation Projects in Mature Organizations pp. 25-41

Bernhard Schindlholzer, Falk Uebernickel and Walter Brenner

How IT-Enabled Services Can Help to Change our World Building Networks for the Energy-Efficient City of Tomorrow pp. 42-48

Kyrill Meyer

Mobile Emergency Management Services Targeting Large Public Events pp. 49-66

Jan Zibuschka, Heiko Roßnagel, Jan Muntermann and Tobias Scherner

MoBiFlow: Principles and Design of a Workflow System for Molecular Biology pp. 67-78

Markus Held, Wolfgang Küchlin and Wolfgang Blochinger

uRun: A Framework for User-Generated Mobile Services in the Health and Fitness Domain pp. 79-97

Alexandra Chapko, Andreas Emrich, Stephan Flake, Frank Golatowski, Marc Gräßle, Andreas Kohlos, Nico Laum, Christian Lerche, Carsten Rust, Jürgen Tacken, Dirk Werth and Carsten Zoth

An Information and Cooperation Portal for Supporting Public Authorities and Organizations with Safety and Security Responsibilities Before and During Large Public Events pp. 98-107

Sandra Frings, David López Remondes and Wolf Engelbach

Volume 2, issue 3, 2011

The Impact of E-Retail Environment Characteristics on E-Satisfaction and Purchase Intent pp. 1-19

Jung-Hwan Kim, Minjeong Kim and Jay Kandampully

A Study on Relationships Among Software Engineering Capabilities in Japan Using Panel Analysis pp. 20-32

Yasuo Kadono

Value-Adding to Public Services Through the Adoption of Lean Thinking pp. 33-50

Ayham A. M. Jaaron and Chris J. Backhouse

A Modeling Framework for Analyzing the Viability of Service Systems pp. 51-64

Arash Golnam, Gil Regev and Alain Wegmann

Volume 2, issue 2, 2011

An IT Service Engineering and Management Framework (ITS-EMF) pp. 1-15

Manuel Mora, Rory O’Connor, Mahesh S. Raisinghani, Jorge Macías-Luévano and Ovsei Gelman

DNA Model of IT Service Assets pp. 16-47

Stuart D. Galup, Ronald Dattero and Jayne Groll

Identification of Attributes of TQM in an Educational Institute: A System Model pp. 48-64

Rajiv Sindwani, Vikram Singh and Sandeep Grover

An Ontology-Based and Model-Driven Approach for Designing IT Service Management Systems pp. 65-81

María-Cruz Valiente, Cristina Vicente-Chicote and Daniel Rodríguez

Volume 2, issue 1, 2011

Service Quality Evaluation Method for Community-Based Software Outsourcing Process pp. 1-14

Shu Liu, Ying Liu, Huimin Jiang, Zhongjie Wang and Xiaofei Xu

Creating Effective Customer Solutions: A Process-Oriented Perspective pp. 15-29

Ferdinand Burianek, Sebastian Bonnemeier and Ralf Reichwald

Customers as Innovators in Senior Service Markets: An Examination of Innovation Potential and Characteristics pp. 30-51

Lea Hennala, Helinä Melkas and Satu Pekkarinen

Situated Service-Oriented Modeling pp. 52-72

Raafat George Saadé and Rustam Vahidov

Volume 1, issue 4, 2010

Modeling of Service Systems pp. 1-11

Martin Böttcher and Klaus-Peter Fähnrich

A Structured Test Approach for Service Concepts pp. 12-21

Thomas Burger, Kwang-Jae Kim and Thomas Meiren

Service Blueprinting as a Failure Elimination Tool in the Case of Outsourcing Services pp. 22-34

Pirjo Yli-Viitala, Jari Kuusisto and Kyrill Meyer

Simulation Based Evaluation of Service Science Productivity for Solution Providers pp. 35-52

Sven M. Tackenberg, Thomas Gärtner, Sönke Duckwitz and Christopher Schlick

Safety Alarm Systems and Related Services: From Potholes to Innovation Opportunities pp. 53-70

Satu Pekkarinen and Helinä Melkas

Volume 1, issue 3, 2010

Pricing Integrated Customer Solutions: A Process-Oriented Perspective on Value Appropriation pp. 1-16

Sebastian Bonnemeier, Ferdinand Burianek and Ralf Reichwald

An Ideation Framework for Service Process Improvement pp. 17-49

Maya Kaner and Reuven Karni

Preliminary Discussions on Several Characteristics of Service Value pp. 50-62

Chao Ma, Zhongjie Wang and Xiaofei Xu

An Integrated Methodology for the Evaluation of Electronic Port Services pp. 63-83

Nikolaos Marianos and Maria Lambrou

Using System Dynamics to Analyze Customer Experience Design pp. 84-99

Yen-Hao Hsieh and Soe-Tsyr Yuan

Volume 1, issue 2, 2010

An Approach to Deploying SOA in Technological Information Integration: A Case Study pp. 1-18

Zhuofeng Zhao, Haifang Fu and Jun Fang

Service Composition Based Software Solution Design: A Case Study in Automobile Supply Chain pp. 19-32

Tong Mo, Jingmin Xu, Zhongjie Wang, Yufei Ma, Heyuan Huang, Yuan Wang, Ying Liu, Jun Zhu and Xiaofei Xu

Supermarket Service Modeling and Evaluation pp. 33-50

Dihui Bao, Yelu Chen, Huiping Sun and Zhong Chen

Service Science, Management and Engineering Education: A Unified Model for University pp. 51-69

Jianliang Wei, Jianhua Chen and Qinghua Zhu

Exploration of Adoption of Service Innovations through Technology Road-Mapping: Case of Location Based Services pp. 70-90

Tugrul U. Daim, Robert R. Harmon and Haluk Demirkan

Volume 1, issue 1, 2010

Service Science, Quo Vadis? pp. 1-16

Peter Géczy, Noriaki Izumi and Kôiti Hasida

Model-Driven Engineering of Service-Oriented Systems: A Research Agenda pp. 17-32

Dragan Gaševic and Marek Hatala

Fundamental Patterns for Enterprise Integration Services pp. 33-49

Stephan Aier and Robert Winter

Information Stewardship in Cloud Computing pp. 50-67

David Pym and Martin Sadler

Servitized Enterprises for Distributed Collaborative Commerce pp. 68-81

Haluk Demirkan and James C. Spohrer