International Journal of Service Science, Management, Engineering, and Technology (IJSSMET)

2010 - 2024

Current editor(s): Ahmad Taher Azar

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Volume 15, issue 1, 2024

The Impacts of a Redefined HEI Image Model on Postgraduate International Students' Satisfaction in Malaysia pp. 1-23

Shamima Raihan Manzoor, Siong Choy Chong, Abdullah Al-Mahmud and Arnifa Asmawi

Ensemble CNN Model for Computer-Aided Knee Osteoarthritis Diagnosis pp. 1-17

Vikrant Bhateja, Yatndeep Dubey, Navaneet Maurya, Vikash Kumar Yadav, Sarika Shrivastava, Ahmad Taher Azar, Zeeshan Haider, Syed Umar Amin and Zafar Iqbal Khan

Cross-Domain Image Classification via Multimodal Augmentations and Bacterial Foraging Optimization pp. 1-24

Pushpendra Singh, Arun Kumar Singh, Pushpa Choudhary, Mahesh Kumar Singh, Ahmad Taher Azar, Zeeshan Haider and Mohamed Tounsi

Revisiting the Extended IoT Use Behavior Model Among Senior NCD Patients for Smart Healthcare in Malaysia pp. 1-25

Chinnasamy Agamudai Nambi Malarvizhi, Shamima Raihan Manzoor and Rasheedul Haque

Navigating Pharma 4.0: Real-Time Monitoring and Traceability in the Middle East Pharmaceutical Industry – A Systematic Review pp. 1-35

Inas Al Khatib, Mahmoud Awad and Abdulrahim Shamayleh

Consumer Conscience and Mindfulness and Its Influence on the Attitude Towards Virtual Shopping: A Study of Technological Stress and Multisensory Experience pp. 1-20

Diana Escandon-Barbosa, Jairo Salas-Paramo, Andres Navarro Newball and Hoshang Kolivand

The Drivers of Complexity in Inventory Management Within the Healthcare Industry: A Systematic Review pp. 1-26

Inas Al Khatib, Suha Alasheh and Abdulrahim Shamayleh

Big Data Analytics Artefact for Outcome-Based Funding Prediction in South African Public Universities pp. 1-27

Anna M. Segooa and Billy M. Kalema

Impact of Cultural Diversity on Employee Performance: A Study of Expatriates pp. 1-14

Abdelfatah Arman, Osama Sohaib, Vazeerjan Begum and Aaesha Aaesha Alkharman

Factors Affecting Technology Acceptance of Cloud Computing in ICT Departments of the Jordanian Government Hospitals pp. 1-18

Bilal Ali Yaseen Alnassar and Rania Abuzneid Baashirah

A Comprehensive Survey and Literature Review on TOPSIS pp. 1-65

Hamed Taherdoost and Mitra Madanchian

Volume 14, issue 1, 2023

A Design and Implementation of a New Control Based on Petri Nets for Three Phase PWM-Rectifier pp. 1-33

Arezki Fekik, Mohamed Lamine Hamida, Dyhia Kais, Hocine Khati, Amar Bousbaine and Hakim Denoun

Design of a Closed-Loop Error-in-Variable System Controller and Its Application in Quadrotor UAV pp. 1-23

Yunfeng Zhang, Peng Chen, Jianhong Wang, Ahmad Taher Azar, Ibraheem Kasim Ibraheem, Nashwa Ahmad Kamal and Farah Ayad Abdulmajeed

How Perceived Inclusion Impacts Minority Employees' Organizational Satisfaction in the UAE Banking Industry pp. 1-14

Abdelfatah Arman

Trust-Supporting Design Elements as Signals for AI-Based Chatbots in Customer Service: A Behavior-Based Explanatory Model pp. 1-16

Martin Sonntag, Jens Mehmann and Frank Teuteberg

Novel Architecture for Image Classification Based on Rough Set pp. 1-38

S. Nivetha and H. Hannah Inbarani

Supplier Selection in Family Small and Medium Enterprises: Modelling the Priority Attributes With an Integrated Entropy-MARCOS (E-MARCOS) Method pp. 1-29

Tracy Mantos, Honey Lou Layon, Nikkithea Beduya, Iris Gulbe, Hannibal Layon, Ledesma Romagos Layon and Lanndon Ocampo

Using Artificial Intelligence for Retail Value Chain pp. 1-21

Aigerim Burakhanova, Gulshat Baizhaxynova, Aizhan Duisebayeva, Maira Davletova and Botagoz Nurakhova

Exploring the Differences in Work Value Among Generations in the UAE pp. 1-15

Mohammed Yasin Ghadi, Ali M. AlGhazo, Ahmed Al-Nakeeb, Tahir Masood Qureshi, Omyma Ismail Shehata and Omar Y. Ghadi

Subspace Data-Driven Control for Linear Parameter Varying Systems pp. 1-25

Jianhong Wang, Yunfeng Zhang, Ricardo A. Ramirez-Mendoza, Ahmad Taher Azar, Ibraheem Kasim Ibraheem, Nashwa Ahmad Kamal and Farah Ayad Abdulmajeed

Volume 13, issue 2, 2022

The Impact of COVID-19 on the GCC Construction Industry pp. 1-17

Tariq Umar

Volume 13, issue 1, 2022

Creating a Functional Interdependency Map for Supporting the “Act of Improvement” in Business Process Improvement Projects pp. 1-23

Florian Johannsen, Gregor Zellner and Philipp Griesberger

The Impact of the Devaluation Management of the National Currency Against the US Dollar on the Rights of Contractors in Lebanese Law pp. 1-10

Tareck Alsamara, Hussein Ali Dbouk and Ghazi Farouk

The Mompreneurship Phenomenon: An Examination of the Antecedents and Challenges of Mothers in Business pp. 1-17

Amandeep Dhaliwal

A Conceptual Framework for Intention to Use Travel Apps: A Study From Emerging Markets pp. 1-16

Malik Khlaif Gharaibeh and Natheer Khlaif Gharaibeh

A Management and Enterprise Architecture Framework for Comprehensive Structure Design of Complex Services pp. 1-24

Oscar Barros

Service Excellence in Marketing for Firms: Strategies and Initiatives pp. 1-22

Pratap Chandra Mandal

Assessment of Contributions of the Methodology for the Construction of a Catalog of Information Technology Services Aimed at Public Entities pp. 1-28

Cristian Mera Macías and Igor Aguilar-Alonso

A Collaborative Road Traffic Regulation Approach Using a Wireless Sensor Network pp. 1-19

Nouha Rida and Abderrahim Hasbi

Real-Time Fuzzy-PID for Mobile Robot Control and Vision-Based Obstacle Avoidance pp. 1-32

Sabrina Mohand Saidi, Rabah Mellah, Arezki Fekik and Ahmad Taher Azar

The Role of Supply Chain Integration and Agile Practices in Improving Lead Time During the COVID-19 Crisis pp. 1-11

Haitham M. Alzoubi, Hamzah Elrehail, Jalal Rajeh Hanaysha, Anwar Al-Gasaymeh and Raid Al-Adaileh

Prevention and Resolution of Labor Disputes pp. 1-13

Irina Bocharova and Alexander Rymanov

Hybrid Model of Genetic Algorithms and Tabu Search Memory for Nurse Scheduling Systems pp. 1-20

Adebayo A. Abayomi-Alli, Frances Omoyemen Uzedu, Sanjay Misra, Olusola O. Abayomi-Alli and Oluwasefunmi T. Arogundade

Software Development for Educational Information Services Using Multilayering Semantics Adaptation pp. 1-27

Meennapa Rukhiran, Somchai Buaroong and Paniti Netinant

A Grey-TOPSIS Approach to Minimize COVID-19 Transmission for the Betterment of Public-Health in the Indian Context pp. 1-14

Debesh Mishra, Suchismita Satapathy and V. K. Jain

A Comparative Study of Meta-Data-Based Microservice Extraction Tools pp. 1-26

Kerem Akkaya and Tolga Ovatman

Exploring Factors Affecting the Attraction and Retention of Academic Employees at the Durban University of Technology pp. 1-12

Muhammad Hoque and Noxolo Tshutsha

Factors Influencing the Residential Land Use Right Mortgage in Yen My District, Hung Yen Province, Vietnam pp. 1-18

Pham Phuong Nam

Service Design From Staffing to Outsourcing: Analysis of the Literature From the Last Decade pp. 1-31

Carlos Hernandez Jerónimo, Leandro Pereira, Renato Costa and Alvaro Lopes Dias

Transnational Consumer Protection in E-Commerce: Lessons Learned From the European Union and the United States pp. 1-15

Zlatan Meskic, Mohamad Albakjaji, Enis Omerovic and Hussein Alhussein

Transformational Leadership Contributions for Employee Autonomy pp. 1-21

Alvaro Lopes Dias, Barbara Pascoal, Leandro Pereira and Renato Costa

Volume 12, issue 6, 2021

Combating Cyber Crime: How Can Technology Intervention Supplement Legal Provisioning? pp. 1-15

Debasis Neogi

A Hybrid Methodology for Dental Hospital Quality Performance Gap Using HOQ and Process Analysis pp. 16-42

Shamsuddin Ahmed

Airport Passenger Flow: Contribution of Applied Models to Performance pp. 43-55

Zineb Edrissi, Zitouni Beidouri and Otmane Bouksour

Importance of Marketing Mix Elements in Determining Consumer Purchase Decision in the Retail Market pp. 56-72

Jalal Rajeh Hanaysha, Mohammed Emad Al Shaikh and Haitham M. Alzoubi

Rapid Response Logistics: Strategies, Models, and Technologies for Effective Supply Chain Management pp. 73-88

Amandeep Dhaliwal and Shilpa Arora

Evaluation of Consumer Reviews for adidas Sports Brands Using Data Mining Tools and Twitter APIs pp. 89-104

Vishu Singhvi and Prateek Srivastava

An Investigation on Consumer Switching Behavior in an Asian Telecommunication Market pp. 105-125

Jishnu Bhattacharyya, Soumyadeep Kundu, Manoj Kumar Dash and Shivam Dolhey

Organizational Commitment and Its Impact on Job Performance: A Case From Jordan pp. 126-140

Khalaf Al-Tarawneh

Lean Six Sigma in Finance and Accounting Services for Enhancing Business Performance pp. 141-165

Pankaj M. Madhani

Customer Purchase Intention Towards Dairy Products: An Empirical Study Through SEM pp. 166-180

Rajeev Kumar and Dilip Kumar

Volume 12, issue 5, 2021

Services and Their New Realities: Challenges, Opportunities, and Initiatives pp. 1-13

Pratap Chandra Mandal

Drivers of Performance Indicators for Success of Green SCM Strategy and Sustainability Performance: The Mediator Role Innovation Strategy pp. 14-28

Ahmad Rajaa Al-Batayneh, Amineh A. Khaddam, Hani Jaza'a Irtaimeh and Suliman Raja Al-Batayneh

Analytical Evaluation of Food Safety Knowledge and Practices of Street Food Vending in the Philippines pp. 29-52

Ann Myril Chua Tiu, Reciel Ann B. Tanaid, Jonash Oropeza Durano, Esperanza M. Del Fierro, Kafferine D. Yamagishi, Maria Esther Medalla, Dharyll Prince Abellana, Brian J. Galli, Celbert M. Himang and Lanndon Ocampo

Standardization Efforts in Small Businesses: The Pre Saga of Standardization of Services in Malaysian SMEs pp. 53-67

Ying Yan Tan

Profiting From Digital Transformation?: Combining Data Management and Artificial Intelligence pp. 68-79

Ulrich Lichtenthaler

Ensemble Feature Selection for the Recognition of Human Activities and Postural Transitions on Smartphones pp. 80-101

Elangovan Ramanujam, S. Padmavathi, L. Amreesh Baskar and P. Niwin

Talent Management Practices and Competitive Advantage: Evidence From the Jordanian Insurance Sector pp. 102-115

Yazan Emnawer Al-Haraisa, *Noor Al-Ma'aitah, Khalaf Al-Tarawneh and Ahmad Abuzaid

Empirical Analysis of the Phenomenon of Job Burnout Among Employees in the Banking Sector pp. 116-132

Theodoros Kalandatzis and Alina Hyz

Standards and Regulatory Compliances for IoT Security pp. 133-147

Manju Lata and Vikas Kumar

A QFD Approach Based on Fuzzy TOPSIS to Reduce the Mental Stress of Farmers: A Case Study of Odisha pp. 148-166

Hullash Chauhan, Suchismita Satapathy and Ashok K. Sahoo

Volume 12, issue 4, 2021

How to Apply System Analysis and System Thinking to Lean Six Sigma Initiatives pp. 1-25

Brian J. Galli and Lincoln C. Wood

A Study of the Role of Trust in Sharing Economy in the Tourism Industry pp. 26-38

Youngkeun Choi

The Potential of Social Media in Emerging Supply Chain Management pp. 39-58

Nermine M. Khalifa, Mona M. Abd Elghany and Marwa M. Abd Elghany

Analysis of Harvesting Sustainability: A Study on the Indian Agrisector pp. 59-67

Suchismita Satapathy

On Improving Model Checking of Time Petri Nets and Its Application to the Formal Verification pp. 68-84

Naima Jbeli and Zohra Sbai

Intervention Planning in ITIL Context: Constraint-Based Modeling and Symmetry-Based Filtering Techniques pp. 85-109

Mounir Ketata, Zied Loukil and Faiez Gargouri

Dealing With Context Awareness for Service-Oriented Systems: An Ontology-Based Approach pp. 110-131

Hatim Guermah, Bassma Guermah, Tarik Fissaa, Hatim Hafiddi and Mahmoud Nassar

Determinants of Firm Performance in Automotive Industry: Empirical Insights From Malaysia pp. 132-148

Jalal Rajeh Hanaysha, Isam Saleh, Suhaidah Hussain, Khai Loon Lee and Zahari Abu Bakar

A New Nanorobots Movement Control Strategy for Treating Cancer pp. 149-163

Doaa Ezzat, Safaa El-Sayed Amin, Howida A. Shedeed and Mohamed F. Tolba

Statistical Assessment of Ambient Assistive Techniques by Elders to Enhance Their Well Being From Fall Events pp. 164-179

Elangovan Ramanujam and S. Padmavathi

Volume 12, issue 3, 2021

End-User-Driven Approach for Regulatory Compliance in the Public Cloud pp. 1-19

Jitendra Singh and Vikas Kumar

Modeling Service Quality and Satisfaction of Evacuation Center Using Partial Least Squares Structural Equation Modeling (PLS-SEM) pp. 20-33

Siti Falindah Padlee, Siti Zulaieqa Mohd Hat, Hayatul Safrah Salleh and Siti Nur 'Atikah Zulkiffli

The Role of Industrial Ecology in Maximizing the Value of the Organization: A Case Study of Mineral Water Industry Organizations of Duhok City, Iraq pp. 34-53

Nazar Rasheed Nori and Sandeep Kumar Gupta

Drivers of Social Media Content Marketing in the Banking Sector: A Literature Review pp. 54-72

Aastha Sawhney and Vandana Ahuja

A Thirty-Year Bibliometric Analysis on Servitization pp. 73-95

Luna Leoni and Massimo Aria

Classifying Electroencephalogram (EEG) Signals Using BAT-SVM Classifier for Detecting Epilepsy pp. 96-115

Manal Tantawi, Aya Naser, Howida Abd-Alfatah Shedeed and Mohammed Fahmy Tolba

An Analysis for Selecting Best Smartphone Model by AHP-TOPSIS Decision-Making Methodology pp. 116-137

Shankha Shubhra Goswami and Dhiren Kumar Behera

Millimeter Wave Communication Networks: Evolution, Challenges, and Potential Applications pp. 138-153

Umar Farooq and Ghulam Mohammad Rather

Web Service Composition Security: A Three-Dimensions Overview pp. 154-174

Mohsen Rouached

The Capability Maturity Model Integrated as a Market Engineering Maturity Model pp. 175-196

Daniel Adrian Doss, Russ Henley, David Hughes McElreath, Steve L. Mallory, Balakrishna Gokaraju, Raymond Tesiero, Qiuqi Hong and Linda N. Taylor

Volume 12, issue 2, 2021

A Critical Literature Analysis of the Relationships of Marketing and Strategic Planning Under Project Environments pp. 1-24

Brian J. Galli, Miriam F. Bongo, Kafferine D. Yamagishi and Lanndon A. Ocampo

A Prospect on an Intelligent Recommender System pp. 25-43

Pooja and Vishal Bhatnagar

Electronic Healthcare Records: Indian vs. International Perspective on Standards and Privacy pp. 44-58

Aashish Bhardwaj and Vikas Kumar

Implementing Sustainable Procurement Strategy in the Oil and Gas Sector: Analytic Hierarchy Process Approach pp. 59-77

Mohammed Hasan AlHashmi, Mehmood M. Khan and Mian M. Ajmal

Explicating Open Innovation Using Service-Dominant Logic: Strategic Implications pp. 78-98

Nila Armelia Windasari and Fu-ren Lin

Role Conflict as Mediator Between Transformational Leadership and Change-Related Outcomes pp. 99-110

Tim Brouns, Roxane Rexin and Kai Externbrink

An Integrated Swara and QFD Approach to Minimize Mental Stress of Indian Farmers pp. 111-131

Hullash Chauhan, Suchismita Satapathy and Ashok K. Sahoo

A New Robust Adaptive Sliding Mode Control for Discrete-Time Systems With Time-Varying State Delay: Application to Diesel Engine Control pp. 132-153

Chakib Ben Njima, Anouar Benamor and Hassani Messaoud

Improving the Lifetime of Phase Change Memory by Shadow Dynamic Random Access Memory pp. 154-168

Bhukya Krishna Priya and N. Ramasubramanian

Two-Level Grid-Side Converter-Based STATCOM and Shunt Active Power Filter of Variable-Speed DFIG Wind Turbine-Based WECS Using SVM for Terminal Voltage pp. 169-202

Hazem Hassan Ali, Nashwa Ahmad Kamal and Ghada Saeed Elbasuony

Volume 12, issue 1, 2021

Employee Satisfaction and Gender: A Study of Indian Banks pp. 1-16

Santosh Dev and Swati Sharma

The Effectiveness of Credit-to-GDP Gap as a Leading Indicator of Banking Crises in India pp. 17-37

Javaid Akhter, Deepak Tandon and Gaurav Kulshreshtha

Cost Estimation Methods in Quality Management and Continuous Improvement: A Reflection of the Relationship pp. 38-61

Brian J. Galli

A Study of the Antecedents of e-WOM in Social Commerce Platform pp. 62-76

Youngkeun Choi

A New Approach for Solving the Flow Shop Scheduling Problem Through Neural Network Technique With Known Breakdown Time and Weights of Jobs pp. 77-96

Harendra Kumar and Shailendra Giri

Human Resources Accounting Disclosure Practices (HRADP): A Review pp. 97-110

Amit Kumar Arora and Ankit Panchal

Exploring Enablers of Value Co-Creation in the Healthcare Service Delivery: An Internal Customer Perspective pp. 111-126

Shefali Srivastava

A Unified Mathematical Model for Stochastic Data Envelopment Analysis pp. 127-141

Basma E. El-Demerdash, Assem A. Tharwat and Ihab A. A. El-Khodary

The Business Transformation Framework and Enterprise Architecture Framework for Managers in Business Innovation: An Applied Holistic Mathematical Model pp. 142-181

Antoine Trad