Service Business

2007 - 2025

Current editor(s): S.M. Lee and J. Millet Roig

From:
Springer
Pan-Pacific Business Association
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Volume 7, issue 4, 2013

Crowdsourcing and open source software participation pp. 499-511

David Olson and Kirsten Rosacker

Reversed servitization paths: a case analysis of two manufacturers pp. 513-537

Max Finne, Saara Brax and Jan Holmström

Using the balanced scorecard on supply chain integration performance—a case study of service businesses pp. 539-561

Hsin Chang, Chung-Jye Hung, Kit Wong and Chin-Ho Lee

A measurement model for service capability from the customer perspective pp. 563-582

Kun-Tzu Yu

Service employees’ deviant behaviors and leader–member exchange in contexts of dispositional envy and dispositional jealousy pp. 583-602

Soo Kim, Dong-Il Jung and Jung Lee

An exploratory study of the determinants of switching and loyalty in prepaid cell phone users. An application of concept mapping pp. 603-622

Luis Miranda-Gumucio, Ignacio Gil-Pechuán and Daniel Palacios-Marqués

Finding the crucial factors for sustainable development of rural-based tourist destinations: using Nanzhuang, Taiwan as a case study pp. 623-640

Wee-Kheng Tan, Wei-Cheng Liu and Yu-Ning Hu

Efficiency in banking services: a comparative analysis of Internet-primary and branching banks in the US pp. 641-663

Alexandre Momparler, Carlos Lassala and Domingo Ribeiro

The effects of emotional intelligence on service recovery and organizational loyalty: a case of flight attendants of South Korean airlines pp. 665-686

Jung-Hyun Lee, Min-su Kim and Aeeun Jeon

Determinants of collective intelligence quality: comparison between Wiki and Q&A services in English and Korean users pp. 687-711

Jaehun Joo and Ismatilla Normatov

The factors influencing adolescents’ purchase intentions of state-of-the-art cell phones in Taiwan pp. 713-734

Hsiao-Ching Lee, Chung-Yu Wang and Ruei-Sia Hong

Volume 7, issue 3, 2013

A comparative study of quality awards: evolving criteria and research pp. 347-362

DonHee Lee and Dong Lee

Green IT: practices of leading firms and NGOs pp. 363-379

Silvana Trimi and Sang-Hyun Park

Creative service business and regional performance: evidence for the European regions pp. 381-398

Rafael Boix, Blanca De-Miguel-Molina and Jose-Luis Hervas-Oliver

Non-internet self-service technology failures and recoveries: comparing China with the United States pp. 399-417

Shunzhong Liu

The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions pp. 419-435

Davoud Nikbin, Ishak Ismail and Malliga Marimuthu

Using simulation to establish appropriate vaccination rates and copayment policies from a cost perspective pp. 437-457

Sang-Man Kim and Arben Asllani

The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry pp. 459-481

Andrea Pérez, Patricia Martínez and Ignacio Rodríguez del Bosque

Monitoring credit risk in the social economy sector by means of a binary goal programming model pp. 483-495

Fernando Garcia Garcia, Francisco Guijarro and Ismael Moya

Erratum to: A comparative study of quality awards: evolving criteria and research pp. 497-497

DonHee Lee and Dong Lee

Volume 7, issue 2, 2013

New business models in online hotel distribution: emerging private sales versus leading IDS pp. 183-205

Andrea Runfola, Massimo Rosati and Simone Guercini

The determinants of the transportation outsourcing strategy for the express delivery company pp. 207-225

Chia-Chi Lee, Tyrone Lin and Pei-Chu Cheng

The effects of partnership quality on business process outsourcing success in Malaysia: key users perspective pp. 227-253

Ooi Ee, Hasliza Abdul Halim and T. Ramayah

Airline website loyalty formation and the moderating effects of gender and education pp. 255-274

Santiago Forgas-Coll, Ramon Palau-Saumell, Sánchez-García Javier and Juan Fandos-Roig

An instrument for measuring the key practices of total quality management in ICT industry: an empirical study in India pp. 275-306

Faisal Talib, Zillur Rahman and Asif Akhtar

Conceptual analysis and implementation of an integrated CRM system for service providers pp. 307-328

Lai-Yu Cheng and Chih-Wei Yang

Information richness on service business websites pp. 329-346

Buraj Patrakosol and Sang Lee

Volume 7, issue 1, 2013

The economics of professional services: lemon markets, credence goods, and C2C information sharing pp. 1-15

Diego d’Andria

Conceptualising consumers’ word-of-mouth behaviour intention: evidence from a university education services in Malaysia pp. 17-35

Hsin Chang, Don Jeng and Mohamad Hamid

Analysis of customer profit contribution for banks with the concept of marketing mix strategy between 4Cs and 5Ps pp. 37-59

Tyrone Lin, Chia-Chi Lee and Hsiao-Chi Lin

Servitization and networking: large-scale survey findings on product-related services pp. 61-82

A. Bikfalvi, G. Lay, S. Maloca and B. Waser

The moderating effect of culture on overall perceived value in the online purchasing process pp. 83-102

Carmen Sabiote, Dolores Frías and J. Castañeda

Investigation of the relationship between service values and loyalty behaviors under high commitment pp. 103-119

Won-Moo Hur, Hyun Kim and Hanna Kim

Explore how Chinese consumers evaluate retail service quality and satisfaction pp. 121-142

Wai Ming To, Joyce Tam and Millissa Cheung

Comparative analysis of innovative diffusion in the high-tech markets of Japan and South Korea: a use–diffusion model approach pp. 143-166

Yeong-Wha Sawng, Kazuyuki Motohashi and Gang-Hoon Kim

A support vector machine (SVM) approach to imbalanced datasets of customer responses: comparison with other customer response models pp. 167-182

Gitae Kim, Bongsug Chae and David Olson

Volume 6, issue 4, 2012

Innovations in service business. An introduction to the special issue from the Global Entrepreneurship and Services Conference, Taiwan, 2011 pp. 405-409

Tiffany Yu and Michael Willoughby

The effects of motivations, trust, and privacy concern in social networking pp. 411-424

Shi-Woei Lin and Yu-Cheng Liu

Internal service quality within the different Chinese subcultures: a comparison between Taiwan, China, and Singapore pp. 425-458

Don Jeng and Sky Kuo

The value relevance of brand equity in the financial services industry: an empirical analysis using quantile regression pp. 459-471

David Wang, Tiffany Yu and Fang-Ru Ye

The impact of online customer satisfaction on the yahoo auction in Taiwan pp. 473-487

Chih-Wen Wu, Kun-Huang Huarng, Surya Fiegantara and Pai-Chi Wu

The determinants of successful R&D consortia: government strategy for the servitization of manufacturing pp. 489-502

Feng-Jyh Lin and Yi-Hsin Lin

Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderator pp. 503-526

Taegoo Kim, Soyon Paek, Chang Choi and Gyehee Lee

Volume 6, issue 3, 2012

Innovation and imitation effects in the mobile telecommunication service market pp. 265-278

Sang-Gun Lee, Byeonghwa Park, Si-Hyeon Kim and Hong-Hee Lee

The effect of the servicescape on customers’ behavioral intentions in an international airport service environment pp. 279-295

Sunran Jeon and Min-su Kim

Employee emotional response toward healthcare organization’s service recovery efforts and its influences on service recovery performance pp. 297-321

Sang-Man Kim and Jae-Young Oh

Developing a process of concept generation for new product-service systems: a QFD and TRIZ-based approach pp. 323-348

Sojung Kim and Byungun Yoon

Interpretive structural modeling for E-electricity utility service pp. 349-367

Suchismita Satapathy, Saroj Patel, Amitabha Biswas and Pravudatta Mishra

The moderating effect of innovation protection mechanisms on the competitiveness of service firms pp. 369-386

Insu Cho, Heejun Park and Joseph Kim

Implementation of quality programs in health care organizations pp. 387-404

DonHee Lee

Volume 6, issue 2, 2012

Impact of service personal values on service value and customer loyalty: a cross-service industry study pp. 137-155

Le Hau and Pham Thuy

The relationship between strategic type and new service development competence: a study of Chinese knowledge intensive business services pp. 157-175

Shunzhong Liu

The impact of scale effects on the prevailing internet-based banking model in the US pp. 177-195

Alexandre Momparler, Francisco Climent and Jose Ballester

A construction of consumer cognitive structures and their implications in furniture shopping decisions: a means-end chain approach pp. 197-218

Hsin-Hui Lin and Joan Chang

Are success and survival factors the same for social and business ventures? pp. 219-242

Virginia Simón-Moya, Lorenzo Revuelto-Taboada and Domingo Ribeiro-Soriano

A framework for the selection of Six Sigma projects in services: case studies of banking and health care services in Taiwan pp. 243-264

Ying-Jiun Hsieh, Lan-Ying Huang and Chi-Tai Wang

Volume 6, issue 1, 2012

Introduction: social economy, a third sector in a plural people-oriented economy pp. 1-4

Juan Julià and Rafael Chaves-Avila

Beyond the crisis: the social economy, prop of a new model of sustainable economic development pp. 5-26

Rafael Chaves-Avila and Jose Monzón

Strategies developed by leading EU agrifood cooperatives in their growth models pp. 27-46

Juan Juliá-Igual, Elena Meliá and Gabriel García-Martinez

Social innovation, an analytical grid for understanding the social economy: the example of the Québec housing sector pp. 47-59

Marie J. Bouchard

Social enterprises and social markets: models and new trends pp. 61-83

Millan Diaz-Foncea and Carmen Marcuello

Organizational dynamics of worker cooperatives in Argentina pp. 85-97

Mirta Vuotto

Corporate social responsibility of financial organizations in the social economy: a case study on savings banks pp. 99-115

Ricardo Server Izquierdo and Jordi Capó Vicedo

Exploring the efficiency of Italian social cooperatives by descriptive and principal component analysis pp. 117-136

Ericka Costa, Michele Andreaus, Chiara Carini and Maurizio Carpita