Service Business

2007 - 2025

Current editor(s): S.M. Lee and J. Millet Roig

From:
Springer
Pan-Pacific Business Association
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Volume 14, issue 4, 2020

Resolving the tension between full utilization of contact tracing app services and user stress as an effort to control the COVID-19 pandemic pp. 461-478

Jaehun Joo and Matthew Minsuk Shin

Determinants of social commerce adoption in an emerging economy pp. 479-502

Tazizur Rahman, Yang Sok Kim, Mijin Noh and Choong Kwon Lee

Healthcare wearable devices: an analysis of key factors for continuous use intention pp. 503-531

Sang M. Lee and DonHee Lee

Customers’ acceptance intention of self-service technology of restaurant industry: expanding UTAUT with perceived risk and innovativeness pp. 533-551

Hyeon Mo Jeon, Hye Jin Sung and Hyun Young Kim

Critical success factors in the sharing economy: a customer perspective pp. 553-576

Shiu-Li Huang and Ming-Yen Kuo

Correction to: Healthcare wearable devices: an analysis of key factors for continuous use intention pp. 577-577

Sang M. Lee and DonHee Lee

Volume 14, issue 3, 2020

Text mining for the evaluation of public services: the case of a public bike-sharing system pp. 315-331

Na Rang Kim and Soon Goo Hong

Customers’ psychological ownership toward the third place pp. 333-360

Jaehun Joo

The effects of culture shock on foreign employees in the service industry pp. 361-385

Hung-Sheng Lai, Hsin-Hui Hu and Zhang-Yu-Jing Chen

The COVID-19 response system and collective social service provision. Strategic network dimensions and proximity considerations pp. 387-411

José Antonio Belso-Martínez, Alicia Mas-Tur, Mariola Sánchez and María José López-Sánchez

Mindful co-creation of transformative service for better well-being pp. 413-437

Mai Thi My-Quyen, Le Nguyen Hau and Pham Ngoc Thuy

Impacts of service robots on service quality pp. 439-459

Ai-Hsuan Chiang and Silvana Trimi

Volume 14, issue 2, 2020

Overcompensation as a service recovery strategy: the financial aspect of customers’ extra effort pp. 187-216

Zsofia Kenesei and Zsofia Bali

Customer compliance with employee fuzzy requests in service encounters: a self-determination theory perspective pp. 217-240

Teng Teng, Shengliang Zhang, Xiaodong Li and Yuan Chen

Social exchange approach, job satisfaction, and turnover intention in the airline industry pp. 241-261

Minjoo Chung and Aeeun Jeon

Analysis of the relationship between the perceived extent of a tourist destination and smartphone use pp. 263-285

Wee-Kheng Tan and Pin-Ho Liou

A service analytic approach to studying patient no-shows pp. 287-313

Murtaza Nasir, Nichalin Summerfield, Ali Dag and Asil Oztekin

Volume 14, issue 1, 2020

“Untact”: a new customer service strategy in the digital age pp. 1-22

Sang M. Lee and DonHee Lee

Flying on the clouds: how mobile applications enhance impulsive buying of low cost carriers pp. 23-45

Edward C. S. Ku and Chun- Der Chen

Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector pp. 47-72

DonHee Lee

Examining the influence of brand-based value congruity: do the values of the International Olympic Committee really matter? pp. 73-99

Nicolas G. A. Lorgnier, Nicolas Chanavat, Che-Jen Su and Shawn M. O’Rourke

Service quality in blood donation: satisfaction, trust and loyalty pp. 101-129

Lucía Melián-Alzola and Josefa D. Martín-Santana

Tourist expectations and perception of service providers: a Brazilian perspective pp. 131-166

Mariana Marques Lima, Emerson Mainardes and Ricardo Rodrigues

Team innovation in retail services: the role of ambidextrous leadership and team learning pp. 167-186

La Anh Duc, Nguyen Dinh Tho, Dilupa Nakandala and Yi-Chen Lan

Volume 13, issue 4, 2019

Dysfunctional customer behavior: conceptualization and empirical validation pp. 625-646

Minjeong Kang and Taeshik Gong

A peer-to-peer (P2P) platform business model: the case of Airbnb pp. 647-669

Kwang-Ho Lee and DongHee Kim

How CSR serves as a preventive mechanism for coping with dysfunctional customer behavior pp. 671-694

Jiyoung Kim, Russell Lacey, Hae-Ryong Kim and Jaebeom Suh

Innovation strategies and complementarity between innovation activities: the case of commercial archaeological firms pp. 695-713

Carlos Martin-Rios, Eva Parga-Dans and Susana Pasamar

Effects of career barriers on career self-efficacy and career preparation behavior among undergraduates majoring in aviation tourism pp. 715-735

Aeeun Jeon

Emotional contagion and collective commitment among leaders and team members in deluxe hotel pp. 737-754

Hyo Sun Jung and Hye Hyun Yoon

Adolescents’ perceptions of mother–father dominance in family vacation decisions: a 25-society study pp. 755-778

I-Fang Cheng, Che-Jen Su, Hsin-Hsing Liao, Nicolas Lorgnier, Anne-Marie Lebrun, Wen-Shen Yen, Yi-Fang Lan and Yingfang Huang

An analysis of the trilemma phenomenon for Apple iPhone and Samsung Galaxy pp. 779-812

Bo-Seong Yun, Sang-Gun Lee and Yaichi Aoshima

Volume 13, issue 3, 2019

Work pressure and burnout effects on emergency room operations: a system dynamics simulation approach pp. 433-456

Donghyun Choi, Yonghwi Noh and Jin Sung Rha

The role of customer operant resources in health care value creation pp. 457-478

Le Nguyen Hau

Dimensions of behavior and proactive improvement in hotel outsourcing relationships: the role of justice pp. 479-508

Tomás F. Espino-Rodríguez and Juan Carlos Ramírez-Fierro

Innovation type and external knowledge search strategies in KIBS: evidence from Canada pp. 509-530

David Doloreux, Ekaterina Turkina and Ari Van Assche

Balancing in-house and outsourced logistics services: effects on supply chain agility and firm performance pp. 531-556

Taewon Hwang and Sung Tae Kim

Motivation triggers for customer participation in value co-creation pp. 557-580

Freida C. Palma, Silvana Trimi and Soon-Goo Hong

How to boost frontline employee service recovery performance: the role of cultural intelligence pp. 581-602

Annelies Costers, Yves Van Vaerenbergh and Anja Van den Broeck

The relationship among competitive advantage, catch-up, and linkage effects: a comparative study on ICT industry between South Korea and India pp. 603-624

Dong Hyun Lee, Ga Youn Hong and Sang-Gun Lee

Volume 13, issue 2, 2019

Developing a new conceptual framework for experience and value creation pp. 225-248

Blanca Hernández-Ortega and José L. Franco

The role of proactive postsales services in supplier innovativeness and customer satisfaction pp. 249-268

Nguyen Thi Mai Trang and Nguyen Dinh Tho

Willingness to reciprocate in virtual health communities: the role of social capital, gratitude and indebtedness pp. 269-287

Mercy Mpinganjira

Does haste always make waste? Service quantity, service quality, and incentives in speed-intensive service firms pp. 289-304

Chanho Song, Sungha Jang, Jennifer Wiggins and Edward Nowlin

Understanding shopping routes of offline purchasers: selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types pp. 305-338

Eunhye Kim, Christian Fernando Libaque-Saenz and Myeong-Cheol Park

Test of an integrative model of travel-related social media users’ switching intentions pp. 339-361

Taegoo Terry Kim, Osman M. Karatepe and Gyehee Lee

Building corporate reputation, overcoming consumer skepticism, and establishing trust: choosing the right message types and social causes in the restaurant industry pp. 363-388

Dae-Young Kim, Sung-Bum Kim and Kathleen Jeehyae Kim

Effects of key value co-creation elements in the healthcare system: focusing on technology applications pp. 389-417

DonHee Lee

Using voting decisions to identify shocks in the financial services industry pp. 419-431

Juan Pineiro-Chousa, Marcos Vizcaíno-González and Samuel Ribeiro-Navarrete

Volume 13, issue 1, 2019

Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? a multi-channel view pp. 1-23

Shiu-Wan Hung, Min-Jhih Cheng and Pei-Chun Chiu

The psychological and motivational aspects of restaurant experience sharing behavior on social networking sites pp. 25-49

DongHee Kim and SooCheong Shawn Jang

Multi-factor service design: identification and consideration of multiple factors of the service in its design process pp. 51-74

Chiehyeon Lim, Ki-Hun Kim, Min-Jun Kim and Kwang-Jae Kim

Determinants of brand localization in international markets pp. 75-100

Insik Jeong, Jong-Ho Lee and Eunmi Kim

The industrial impact and competitive advantage of China’s ICT industry pp. 101-127

Yongfei Li, Sang-Gun Lee and Myungjai Kong

A value co-creation model in brand tribes: the effect of luxury cruise consumers’ power perception pp. 129-152

Yuan Lee and Insin Kim

The effect of customer social status and dissatisfaction on service performance pp. 153-169

Dana Yagil and Hana Medler-Liraz

Determinants of export performance: differences between service and manufacturing SMEs pp. 171-198

Anna Lejpras

From retail innovation and image to loyalty: moderating effects of product type pp. 199-224

Beatriz Moliner-Velázquez, Maria Fuentes-Blasco, David Servera-Francés and Irene Gil-Saura