Service Business

2007 - 2025

Current editor(s): S.M. Lee and J. Millet Roig

From:
Springer
Pan-Pacific Business Association
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Volume 5, issue 4, 2011

Gender differences in the linkage of online patronage behavior with TV-and-online shopping values pp. 295-312

Hsin-Hui Lin

Competitiveness, resources, and capabilities: empirical evidence from retail banking pp. 313-337

Joao Ferreira, Carla Marques and Carlos Azevedo

Key service innovation drivers in the tourism sector: empirical evidence and managerial implications pp. 339-360

Ana Jiménez-Zarco, María Pilar Martínez-Ruiz and Alicia Izquierdo-Yusta

Advertising strategy for outbound travel services pp. 361-380

Inwon Kang, Deokhee Cheon and Matthew Shin

Pecking Order Theory versus Trade-Off Theory: are service SMEs’ capital structure decisions different? pp. 381-409

Zelia Serrasqueiro, Manuel Armada and Paulo Nunes

Network collaboration and performance in the tourism sector pp. 411-428

T. Ramayah, Jason Lee and Julie In

Volume 5, issue 3, 2011

How much does KIBS contribute to the generation and diffusion of innovation? pp. 195-212

Francisco Mas-Verdú, Anthony Wensley, Martin Alba and Jose-Maria Garcia Alvarez-Coque

The customisation framework for roadmapping product-service integration pp. 213-236

Youngjung Geum, Sungjoo Lee, Daekook Kang and Yongtae Park

Antecedents and consequences of external risk perception in franchising: evidence from the hospitality industry pp. 237-257

Vicente Safón and Alejandro Escribá-Esteve

An integrative research framework for the online social network service pp. 259-276

Sang Lee and Liqiang Chen

The impact of diversity of innovation channels on innovation performance in service firms pp. 277-294

Insu Cho, Heejun Park and Jeongil Choi

Volume 5, issue 2, 2011

Improving human capital through knowledge management practices in knowledge-intensive business services pp. 99-112

Daniel Palacios-Marques, Ignacio Gil-Pechuán and Seongbae Lim

Customers’ zone of tolerance for retail stores pp. 113-137

Halil Nadiri

The internationalization of soft-services: entry modes and main determinants in the Spanish hotel industry pp. 139-154

José Pla-Barber, Fidel León-Darder and Cristina Villar

Innovation and imitation effects in Metaverse service adoption pp. 155-172

Sang-Gun Lee, Silvana Trimi, Won Byun and Mincheol Kang

Social economy: a responsible people-oriented economy pp. 173-175

Juan Juliá

Innovation management in service firms: a research agenda pp. 177-193

Lucia Crevani, Kristina Palm and Annika Schilling

Volume 5, issue 1, 2011

Does technology make a difference? Evidence from Spanish hotels pp. 1-12

Maria-Eugenia Ruiz-Molina, Irene Gil-Saura and Beatriz Moliner-Velázquez

Exploring satisfaction in business-to-business services: a path-analytic approach pp. 13-27

Piyush Kumar, Mayukh Dass and Omer Topaloglu

Assessing the intangibles transferred in franchise businesses pp. 29-46

Axel Rodríguez, Vicente Caballer and Natividad Guadalajara

Criteria used in the selection of franchisees: an application in the service industry pp. 47-67

José Ramírez-Hurtado, Flor Guerrero-Casas and Francisco Rondán-Cataluña

The influence of cultural differences in cooperative learning through joint ventures pp. 69-85

Maria Benavides-Espinosa and Salvador Roig-Dobón

Vertical integration in production and services: development in transaction cost economics pp. 87-97

Marta Peris-Ortiz, Fernando Peris Bonet and Carlos Rueda-Armengot

Volume 4, issue 3, 2010

The implementation of a quality management system based on the Q tourist quality standard. The case of hotel sector pp. 177-196

M. Viada-Stenger, Francisco Balbastre-Benavent and Ana Redondo-Cano

Web 2.0 service adoption and entrepreneurial orientation pp. 197-207

Seongbae Lim, Silvana Trimi and Hong-Hee Lee

Marketing capabilities, stakeholders’ satisfaction, and performance pp. 209-223

Sonia Cruz-Ros, Tomás González Cruz and Carmen Pérez-Cabañero

A dynamic forecasting model for nursing manpower requirements in the medical service industry pp. 225-236

Soong Chung, Doo Jung, Seong Yoon and DonHee Lee

Outsourcing agrochemical services: economic or strategic logic? pp. 237-252

Ana Redondo-Cano and M. Canet-Giner

The appealing characteristics of download type mobile games pp. 253-269

Chang-Su Kim, Eun-Hai Oh, Kyung Yang and Jae Kim

The development of new higher education courses pp. 271-288

Emerson Mainardes, Maria Silva and Maria Souza Domingues

A comparison of personal entrepreneurial competences between entrepreneurs and CEOs in service sector pp. 289-303

Ma Garzón

Convergenomics: strategic innovation in the convergence era pp. 305-306

Clay Whybark

Volume 4, issue 2, 2010

Success factors of platform leadership in web 2.0 service business pp. 89-103

Sang Lee, Taewan Kim, Yonghwi Noh and Byungku Lee

Organisational capabilities and transaction costs in the analysis of activities and their externalisation: implications for the service industry pp. 105-122

Marta Peris-Ortiz and Carlos Rueda-Armengot

The use of NDAs in the IT service sector pp. 123-136

Abiola Fanimokun

Educational quality as perceived by the actors involved: reflections based on a study in the Environmental Sciences course pp. 137-154

Rosa González-Tirados and Viviana González-Maura

Risk factors at the travel destination: their impact on air travel satisfaction and repurchase intention pp. 155-166

Myungsook An, Chongho Lee and Yonghwi Noh

The cost of a lack of decorum, integrity and transparency in service entrepreneurial contexts pp. 167-176

Joaquín Loras and José Vizcaíno

Volume 4, issue 1, 2010

Introduction pp. 1-7

Jose Roig

Fostering strategic learning capability to enhance creativity in small service businesses pp. 9-26

Peter Wyer, Stephen Donohoe and Patrick Matthews

The impacts of instructional video advertising on customer purchasing intentions on the Internet pp. 27-36

Kun-Huang Huarng, Tiffany Yu and Jian Huang

Customer equity: a creative tool for SMEs in the services industry pp. 37-48

Ward Roofthooft

Making e-government attractive pp. 49-62

Michael Willoughby, Hermenegildo Gómez and M. Lozano

Innovative and creative entrepreneurship support services at universities pp. 63-76

Mónica Arroyo-Vázquez, Peter Sijde and Fernando Jiménez-Sáez

Focus on practice service process innovation in the Brazilian electric energy sector pp. 77-88

Mauricio Uriona-Maldonado, Leonardo Souza and Gregorio Varvakis

Volume 3, issue 4, 2009

Competitive dynamics and business models in service business: a promising research subject pp. 311-318

Ángeles Montoro-Sánchez

Systematic performance differences across the manufacturing-service continuum pp. 319-339

Richard Reed and Susan Storrud-Barnes

The role of change management in implementing the offshore outsourcing business model: a processual view pp. 341-358

T. Ramanathan

Luxury without guilt: service innovation in the all-inclusive hotel industry pp. 359-372

Thierry Rayna and Ludmila Striukova

Determinants of R&D collaboration of service firms pp. 373-394

C. Un, Ana Romero-Martínez and Ángeles Montoro-Sánchez

Improving the effectiveness of academic-business models: an analysis of obstacles in R&D activities in service industries pp. 395-413

Eva Mora-Valentín and Marta Ortiz- de-Urbina-Criado

Volume 3, issue 3, 2009

Cost of small business banking: a New Zealand study pp. 211-227

Stuart Locke and Zachariah Boulanaour

Multi-item models for evaluating managerial and organizational resources in service firms pp. 229-257

Sonia Cruz-Ros

Strategic partnerships and the internationalisation process of software SMEs pp. 259-273

Aileen Kennedy and Kathy Keeney

Constructing a relationship-based brand equity model pp. 275-292

Chao-Hung Wang, Li-Chang Hsu and Shyh-Rong Fang

Airline customer satisfaction and loyalty: impact of in-flight service quality pp. 293-307

Myungsook An and Yonghwi Noh

Cost of small business banking: a New Zealand study pp. 309-309

Stuart Locke and Zakaria Boulanouar

Volume 3, issue 2, 2009

Comparison of customer response models pp. 117-130

David Olson, Qing Cao, Ching Gu and Donhee Lee

ICT introduction in the city councils. A regional analysis pp. 131-147

Alicia Llorca, Laura Fernández-Durán and Gislaine Souza Rech

Finding critical success factors for virtual community marketing pp. 149-171

Sang Kim, Kyung Yang and Jae Kim

Higher educational services exports: sources of growth of Asian students in US and UK pp. 173-187

Doren Chadee and Vikash Naidoo

Searching for e-mentoring practices for SME staff development pp. 189-207

Irja Leppisaari and Marja-Liisa Tenhunen

D. E. Garner, D. L. McKee and Y. A. McKee, Accounting and the Global Economy after Sarbanes-Oxley pp. 209-209

David Smith

Volume 3, issue 1, 2009

Entrepreneurial orientation and the performance of service business pp. 1-13

Sang Lee and Seongbae Lim

Toward a relational perspective of franchising chains pp. 15-30

Luis Castro, João Mota and Sandra Marnoto

Modeling extended manufacturing processes with service-oriented entities pp. 31-50

Rubén Franco, Ángel Ortiz Bas and Francisco Lario Esteban

User generated content: the use of blogs for tourism organisations and tourism consumers pp. 51-61

Gary Akehurst

Impact of the Internet on interorganizational relationships pp. 63-83

Silvana Trimi, Silvana Faja and Shanggeun Rhee

Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index pp. 85-100

Mário Raposo, Helena Alves and Paulo Duarte

The effect of knowledge complexity on the performance of franchise systems in the service industries: an empirical study pp. 101-115

Beatriz Minguela-Rata, José López-Sánchez and M. Rodríguez-Benavides