Service Business

2007 - 2025

Current editor(s): S.M. Lee and J. Millet Roig

From:
Springer
Pan-Pacific Business Association
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ICT for small and medium enterprises pp. 271-273: Silvana Trimi
Successful implementation of ERP systems in small businesses: a case study in Korea pp. 275-286: Choong Lee, Hong-Hee Lee and Moonsik Kang
ASP effects in the small-sized enterprise: the case of the Bizmeka service from Korea Telecom pp. 287-301: Hwanyoung Kim, Sunran Jeon and Jongheon Kim
eBusiness applications in SMEs of Italian industrial districts: the textile and wood/furniture cases pp. 303-319: Raffaello Balocco, Matteo Conforti Andreoni and Andrea Rangone
Strategic implications of the open-market paradigm under digital convergence: the case of small business C2C pp. 321-334: Sunran Jeon, So Park and L. Digman
Web 2.0 and opportunities for small businesses pp. 335-345: Sang-Heui Lee, David DeWester and So Park
Ubiquitous computing and its effects on small businesses pp. 347-358: Sang Lee, Sang-hyun Park, Seong Yoon and Taewon Hwang

Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study pp. 167-185: David Urbano and Desislava Yordanova
The tourism SMEs in the global value chains: the case of Andalusia pp. 187-202: Joaquín Guzmán, Pilar Moreno and Pilar Tejada
Tracking the relationship between environmental management and financial performance in the service industry pp. 203-218: Marilyn Lucas and Matthew Wilson
Modeling and forecasting tourism demand: the case of flows from Mainland China to Taiwan pp. 219-232: Luiz Moutinho, K.-H. Huarng, Tiffany Yu and C.-Y. Chen
Location strategies of multiunit service businesses: spatial differentiation and agglomeration among hamburger restaurants in Paris, 1984–2004 pp. 233-248: Sébastien Liarte and Bernard Forgues
Determinants of retail bank choice in Nigeria: a focus on gender-based choice decisions pp. 249-265: Ogenyi Omar
Call for papers: special issue: new business models and competitive dynamics pp. 267-269: Angeles Montoro-Sánchez

Development of a technological competition model in the presence of network effects from the modified law of Metcalfe pp. 83-98: José López-Sánchez, José Arroyo-Barrigüete and Domingo Ribeiro
Services, growth poles and advanced economies pp. 99-107: David McKee
Technology strategy and performance: a study of information technology service providers from selected Asian countries pp. 109-126: Doren Chadee and Billy Pang
Fighting off the big guys: comparing competitive retail services strategies in industrialized and developing world settings pp. 127-145: Bruce Klemz, Christo Boshoff and Noxolo-Eileen Mazibuko
My life as a service-worker pp. 147-152: Lew Perren and Geoff Stevens
Waiting for service: modelling the effectiveness of service interventions pp. 153-165: Ken Butcher and Asad Kayani

What do we really know about services? pp. 1-15: Gary Akehurst
Partnerships in the provision of services by multi-agencies: four dimensions of service leadership and service quality pp. 17-32: Colin Armistead and Paul Pettigrew
Discovering the “customer annoyance iceberg” through evidence controlling pp. 33-45: Bernd Stauss and Wolfgang Seidel
Complaint management and the role of the chief executive pp. 47-63: Melissa Cunliffe and Robert Johnston
Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale pp. 65-81: Klaus Schoefer and Adamantios Diamantopoulos

Diversity and business performance: 50 years of research pp. 257-274: Carlos De Abreu Dos Reis, Miguel Sastre Castillo and Salvador Roig Dobón
Integrating public service and marketing differentiation: an analysis of the American Express Corporation’s “Charge Against Hunger” promotion program pp. 275-293: Richard Nelson, Ali Kanso and Steven Levitt
Olfaction and the retail environment: examining the influence of ambient scent pp. 295-316: Philippa Ward, Barry Davies and Dion Kooijman
Strategic supply chain choices for multi-channel Internet retailers pp. 317-331: Richard Metters and Steve Walton

Data mining in business services pp. 181-193: David L. Olson
The erosion of pioneer advantage in the European mobile telecommunications industry pp. 195-210: Zulima Fernández and Belén Usero
Strangers in the night: speeddating, CCI and service businesses pp. 211-232: Steve Baron, Anthony Patterson, Kim Harris and Julia Hodgson
The benefits of e-business adoption: an empirical study of Swedish SMEs pp. 233-245: Hooshang Beheshti and Esmail Salehi-Sangari
Franchise failure: a reassessment of the Bates (1995) results pp. 247-256: Gary Castrogiovanni and Robert Justis

The dynamics and evolution of the service marketing literature: 1993–2003 pp. 93-117: Olivier Furrer and Pierre Sollberger
Service value chains and effects of scale pp. 119-139: Bart Nooteboom
Customer interaction in environmental innovation: the case of cloth diaper laundering pp. 141-158: Jesús Brío, Esteban Fernández and Beatriz Junquera
Can economic bonus programs jeopardize service relationships? pp. 159-175: Thorsten Hennig-Thurau and Michael Paul
L. Heracleous, J. Wirts, N. Pangarkar: Flying high in a competitive industry pp. 177-179: Anne Davey

The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal pp. 1-5: Sang Lee, Domingo Ribeiro, David Olson and Salvador Roig
Services and innovation systems: European models of Technology Centres pp. 7-23: Francisco Mas-Verdú
Longitudinal measurement in organisational transformation: a case of a Dutch Flex Company pp. 25-40: Ton Wiele
Factors influencing suppliers’ participation in private electronic markets pp. 41-62: Sang Lee and Seong-bae Lim
The business-to-business relationship dimensions in financial services markets pp. 63-78: João Proença and Luís Castro
International sourcing of services: the “Homeshoring” alternative pp. 79-91: Dustin Crane, Jim Stachura, Sheila Dalmat, Kathryn King-Metters and Rich Metters