Service Business

2007 - 2025

Current editor(s): S.M. Lee and J. Millet Roig

From:
Springer
Pan-Pacific Business Association
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Volume 17, issue 4, 2023

The contingent impacts of dynamic service innovation capabilities on firm performance pp. 819-849

Jun Zhan, Shun Zhang and Silvana Trimi

Connecting artificial intelligence to value creation in services: mechanism and implications pp. 851-878

Minjun Kim

Adolescents’ attempts at influence and self-reported errors in family vacation decisions: a cross-regional study pp. 879-911

Che-Jen Su, Yi-Fang Lan, Nicolas G. A. Lorgnier, Yung-Kuei Liang, Anne Marie Lebrun, Qiuju Luo, Maria Helena Cavalcanti Silva Belchior and Carlos Eduardo Pinto Pimentel

Exploring robot service quality priorities for different levels of intimacy with service pp. 913-935

Ai-Hsuan Chiang and Szu-Yu Chou

Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification pp. 937-962

Shih-Hao Wu, Stephen Chi-Tsun Huang, Ching-Yi Daphne Tsai and Yu-Xuan You

What Makes Viewers Engage in Live Streaming Shopping during and after the Pandemic: An Affordance Perspective pp. 963-1000

Ping Li, Seoyoun Lee, Kyung Young Lee, Sung-Byung Yang and Younghoon Chang

Flash sales: how consumers’ emotional responses to negative word-of-mouth affect diagnosticity and purchase intentions pp. 1001-1024

Wee-Kheng Tan and Po-Yen Chen

Underscoring trainer's lack of effort or talent in service failure of personal fitness training: customers' negative word-of-mouth response pp. 1025-1050

Sangchul Park, Hyun-Woo Lee and Calvin Nite

Volume 17, issue 3, 2023

Driving circular tourism pathways in the post-pandemic period: a research roadmap pp. 633-668

Rocío González-Sánchez, Sara Alonso-Muñoz, María-Sonia Medina-Salgado and María Torrejón-Ramos

Development of a citizen participation public service innovation model based on smart governance pp. 669-694

Soon Goo Hong and DonHee Lee

How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector pp. 695-721

Vicky Ching Gu

The effect of subscription relational bond on customer engagement and stickiness in podcast: the moderating role of social connectedness pp. 723-745

Yu-Hsin Chen and Ching-Jui Keng

Segmenting travellers of luxury destinations in a post-pandemic era pp. 747-770

Nazia Nabi

O2O switching determinants and successful drivers in omnichannel retailing services pp. 771-788

Pei-Ju Wu

Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support pp. 789-817

Lorenzo Revuelto-Taboada, Alexandra Portalanza-Chavarría and Fernando Cedeño-Alejandro

Volume 17, issue 2, 2023

Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic pp. 449-476

Chengyu Liu, Yan Li, Mingjie Fang and Feng Liu

User psychological states and enterprise information systems adoption: evidence from the United States, Zimbabwe, South Korea, and Paraguay pp. 477-497

Sang-Heui Lee, Christine E. Fogliasso, Seunghye Jung, M. Minsuk Shin and Connie Shum

A value-based view of the smart PSS adoption: a study of smart kitchen appliances pp. 499-527

Ying Yu and Tung-Jung Sung

A qualitative investigation of infusing products with service via strategic alliances among SMEs: a case of servitization pp. 529-555

Diogo Pombo and Mário Franco

Motivations and attitudes towards consulting eWOM when booking accommodation pp. 557-578

Beatriz Moliner-Velázquez, María Fuentes-Blasco and Irene Gil-Saura

Does destination advertisement affect travel motivation, emotion regulation, and visit intention formation? pp. 579-606

Wee-Kheng Tan and Chia-Hua Fan

Towards becoming a service-dominant enterprise: an actor engagement perspective pp. 607-632

Hsin-Hui Chou, Chao-Chin Huang and Pei-Yun Tu

Volume 17, issue 1, 2023

Key concepts in artificial intelligence and technologies 4.0 in services pp. 1-9

Russell W. Belk, Daniel Belanche and Carlos Flavián

Digital transformation trends in service industries pp. 11-36

HeeSoo Chin, Durga Prasad Marasini and DonHee Lee

Applying Industry 4.0 technologies for the sustainability of small service enterprises pp. 37-59

Darshan Pandya and Gopal Kumar

Live support by chatbots with artificial intelligence: A future research agenda pp. 61-80

Mark Anthony Camilleri and Ciro Troise

Perceived value of AI-based recommendations service: the case of voice assistants pp. 81-112

K Akdim and Luis V. Casaló

How monetization mechanisms in mobile games influence consumers’ identity extensions pp. 113-136

Miikka J. Lehtonen, J. Tuomas Harviainen and Annakaisa Kultima

Customer comfort during service robot interactions pp. 137-165

Marc Becker, Dominik Mahr and Gaby Odekerken-Schröder

Exploring the antecedents of customers’ willingness to use service robots in restaurants pp. 167-193

Sebastian Molinillo, Francisco Rejón-Guardia and Rafael Anaya-Sánchez

Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system pp. 195-231

Stanislav Ivanov, Craig Webster and Faruk Seyitoğlu

Working with AI: can stress bring happiness? pp. 233-255

Sandra Maria Correia Loureiro, Ricardo Godinho Bilro and Diogo Neto

Transforming data into information for smart services: integration of morphological analysis and text mining pp. 257-280

Minjun Kim and Silvana Trimi

Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations pp. 281-314

Enrique Bigne, Carla Ruiz, Carmen Perez-Cabañero and Antonio Cuenca

Can robots recover a service using interactional justice as employees do? A literature review-based assessment pp. 315-357

Mathieu Lajante, David Remisch and Nikita Dorofeev

Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models pp. 359-393

Marie-Anne Le-Dain, Lamiae Benhayoun, Judy Matthews and Marine Liard

Is the hotel industry really committed to the environment? Answering using the business models framework pp. 395-428

María A. Quintás, Ana Martínez-Senra and Adela García-Pintos

The relationship between entrepreneurial orientation and success of foodservice business: effects of religion pp. 429-448

Seongbae Lim and Sung Tae Kim

Volume 16, issue 4, 2022

Female-driven social entrepreneurship in service business pp. 791-795

Alicia Mas-Tur

Correction to: Female-driven social entrepreneurship in service business pp. 797-798

Alicia Mas-Tur

Training mom entrepreneurs in Pakistan: a replication model pp. 799-823

Shahid Qureshi, Dianne H. B. Welsh and Ambreen R. Khan

Understanding innovative work behaviour of women in service firms pp. 825-862

Hanan S. AlEssa and Christopher M. Durugbo

Women’s social entrepreneurship and livelihood innovation: an exploratory study from India pp. 863-881

K. K. Tripathy, Manisha Paliwal and Anshu Singh

Are credit screening contracts designed for men? pp. 883-905

Irene Comeig, Ainhoa Jaramillo-Gutiérrez and Federico Ramírez

Overcoming bias against funding of female-led entrepreneurial initiatives: the democratizing influence of online crowdlending platforms pp. 907-933

Shivendu Pratap Singh, Trina A. Sego and Shikhar Sarin

A systematic literature review of women in social entrepreneurship pp. 935-970

EuiBeom Jeong and Hanna Yoo

Cross-country differences in drivers of female necessity entrepreneurship pp. 971-989

Pau Sendra-Pons, Sara Belarbi-Muñoz, Dolores Garzón and Alicia Mas-Tur

The context-based review recommendation system in e-business platform pp. 991-1013

Ki-Kwang Lee, Hong-Hee Lee, Su-Ji Cho and Gyung-Su Min

Reviving tradition-bound products: a case of value co-creation using rhetorical history pp. 1015-1033

Chikako Ishizuka, Tseng Kuo-Che and Yasuyuki Kishi

Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective pp. 1035-1063

Cindy Yunhsin Chou, Yung-Cheng Shen, Po-Han Wu and Heng-Yu Lin

The quality of physical–electronic hybrid services and its impact on customer loyalty pp. 1065-1080

Pengyi Shen and Zecong Ma

Company websites and mobile apps versus social media: which service experience creates more customer value for online travel agencies? pp. 1081-1110

Ja-Shen Chen, Piyanoot Kamalanon and Thanyamai P. Janupiboon

Rural tourism networking and covid-19 crisis: a gender perspective pp. 1111-1137

Ana M. Morales-Hernández, Carlos Fernández-Hernández, Flora M. Díaz-Pérez and Carlos G. García-González

Correction: The quality of physical–electronic hybrid services and its impact on customer loyalty pp. 1139-1139

Pengyi Shen and Zecong Ma

Volume 16, issue 3, 2022

Post-pandemic studies in tourism and hospitality pp. 413-416

Che-Jen Su

How to exploit Big Social Data in the Covid-19 pandemic: the case of the Italian tourism industry pp. 417-443

Gianluca Solazzo, Ylenia Maruccia, Valentina Ndou and Pasquale Del Vecchio

Willingness to pay for travel insurance as a risk reduction behavior: health-related risk perception after the outbreak of COVID-19 pp. 445-467

Yeongbae Choe, Hyesun Kim and Youngjoon Choi

Impacts of Covid-19 on travel intention for summer 2020: a trend in proximity tourism mediated by an attitude towards Covid-19 pp. 469-501

Anne-Marie Lebrun, Roxane Corbel and Patrick Bouchet

Cosmopolitan tourists: the most resilient travellers in the face of COVID-19 pp. 503-527

Vanda Veréb, Helena Nobre and Minoo Farhangmehr

Effectiveness of the talent cultivation training program for industry transformation in Taiwan during the COVID-19 pandemic pp. 529-556

Fang-Yi Lin

Recovering from the COVID-19 shock: the role of risk perception and perceived effectiveness of protective measures on travel intention during the pandemic pp. 557-580

Joon Woo Yoo, Junsung Park, Jong Ho Lee and Heejun Park

COVID-19 preventive measures and restaurant customers’ intention to dine out: the role of brand trust and perceived risk pp. 581-600

Chunhao Wei, Han Chen and Yee Ming Lee

COVID-19 vaccine distribution: exploring strategic alternatives for the greater good pp. 601-619

Arben Asllani and Silvana Trimi

Buyer–supplier interactions in business services: variety in relational interfaces pp. 621-643

Cristina Sales Baptista, João Mota and Jose Novais Santos

B2B buyer operational capability for the effective delivery of technology-enabled services in a multi-facility context pp. 645-679

Rafael Teixeira, Renato Przyczynski and Jeff Shockley

Understand the differences in the brand equity construction process between local and foreign restaurants pp. 681-719

Wen-Qi Ruan and Shu-Ning Zhang

Blurred lines: comparing room rates, star-ratings, and user-generated contents for full-service and select-service hotels pp. 721-742

Amanda Belarmino, Yoon Koh and Hyejo Hailey Shin

Core Chinese cultural values: Perceived justice and post-recovery satisfaction in higher education services pp. 743-770

Joseph Lok-Man Lee, Calvin Wah-On Cheng and Vanessa Shun-Wah Liu

The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea: COVID-19 crisis and beyond pp. 771-790

Seon Hee Kim, Se Ran Yoo and Hyeon Mo Jeon

Volume 16, issue 2, 2022

Predicting delays in service operations pp. 211-226

Fabian Schéele, Darek M. Haftor and Natallia Pashkevich

Inherent paradoxes in the shift to autonomous solutions provision: a multilevel investigation of the shipping industry pp. 227-255

Håkon Osland Sandvik, David Sjödin, Thomas Brekke and Vinit Parida

The reaction of coworking spaces to the COVID-19 pandemic. A dynamic capabilities perspective pp. 257-281

Victor Cabral and Willem Winden

Explaining COVID-19 shock wave mechanism in the European service industry using convergence clubs analysis pp. 283-307

Marinko Skare and Domingo Riberio Soriano

Impacts of customer incivility and abusive supervision on employee performance: a comparative study of the pre- and post-COVID-19 periods pp. 309-330

Yuhyung Shin, Won-Moo Hur and Hansol Hwang

Lifelong good soldiers of higher education institutions: driving factors and obstructions of alumni loyalty pp. 331-357

Shih-Hao Wu, Stephen Chi-Tsun Huang and Ching-Yi Daphne Tsai

The effects of gender and personality of robot assistants on customers’ acceptance of their service pp. 359-389

Santiago Forgas-Coll, Ruben Huertas-Garcia, Antonio Andriella and Guillem Alenyà

Current and future influences of COVID-19 on the knowledge management function of conventions and exhibitions pp. 391-410

Sookhwa Jung and Jaewoo Lee

Correction to: Current and future influences of COVID-19 on the knowledge management function of conventions and exhibitions pp. 411-411

Sookhwa Jung and Jaewoo Lee

Volume 16, issue 1, 2022

Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance pp. 1-28

Sang M. Lee and DonHee Lee

Dual focus: service-product orientation to manage the change paradox following servitization strategy pp. 29-55

Saad Zighan and Moheeb Abualqumboz

The perceived image of multi-asset tourist destinations: investigating congruence across different content types pp. 57-75

Narcís Bassols-Gardella and Lluís Coromina

Research trends in digital transformation in the service sector: a review based on network text analysis pp. 77-98

Jin Sung Rha and Hong-Hee Lee

Enabling customer co-creation behavior at a distance: the case of patients using self-monitoring handheld devices in healthcare pp. 99-123

Le Nguyen Hau and Pham Ngoc Thuy

Brands’ perceived sustainable development goals: index development and applications with professional sport teams and fast-food brands pp. 125-157

Nicolas G. A. Lorgnier, Che-Jen Su and Shawn M. O’Rourke

The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation: a dyadic approach pp. 159-186

Nguyen Hong Phuoc, Le Nguyen Hau and Pham Ngoc Thuy

A systematic process for generating new blockchain-service business model ideas pp. 187-209

Young In Koh, Sung H. Han and Junseong Park