Service Business

2007 - 2025

Current editor(s): S.M. Lee and J. Millet Roig

From:
Springer
Pan-Pacific Business Association
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Volume 16, issue 4, 2022

Female-driven social entrepreneurship in service business pp. 791-795

Alicia Mas-Tur

Correction to: Female-driven social entrepreneurship in service business pp. 797-798

Alicia Mas-Tur

Training mom entrepreneurs in Pakistan: a replication model pp. 799-823

Shahid Qureshi, Dianne H. B. Welsh and Ambreen R. Khan

Understanding innovative work behaviour of women in service firms pp. 825-862

Hanan S. AlEssa and Christopher M. Durugbo

Women’s social entrepreneurship and livelihood innovation: an exploratory study from India pp. 863-881

K. K. Tripathy, Manisha Paliwal and Anshu Singh

Are credit screening contracts designed for men? pp. 883-905

Irene Comeig, Ainhoa Jaramillo-Gutiérrez and Federico Ramírez

Overcoming bias against funding of female-led entrepreneurial initiatives: the democratizing influence of online crowdlending platforms pp. 907-933

Shivendu Pratap Singh, Trina A. Sego and Shikhar Sarin

A systematic literature review of women in social entrepreneurship pp. 935-970

EuiBeom Jeong and Hanna Yoo

Cross-country differences in drivers of female necessity entrepreneurship pp. 971-989

Pau Sendra-Pons, Sara Belarbi-Muñoz, Dolores Garzón and Alicia Mas-Tur

The context-based review recommendation system in e-business platform pp. 991-1013

Ki-Kwang Lee, Hong-Hee Lee, Su-Ji Cho and Gyung-Su Min

Reviving tradition-bound products: a case of value co-creation using rhetorical history pp. 1015-1033

Chikako Ishizuka, Tseng Kuo-Che and Yasuyuki Kishi

Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective pp. 1035-1063

Cindy Yunhsin Chou, Yung-Cheng Shen, Po-Han Wu and Heng-Yu Lin

The quality of physical–electronic hybrid services and its impact on customer loyalty pp. 1065-1080

Pengyi Shen and Zecong Ma

Company websites and mobile apps versus social media: which service experience creates more customer value for online travel agencies? pp. 1081-1110

Ja-Shen Chen, Piyanoot Kamalanon and Thanyamai P. Janupiboon

Rural tourism networking and covid-19 crisis: a gender perspective pp. 1111-1137

Ana M. Morales-Hernández, Carlos Fernández-Hernández, Flora M. Díaz-Pérez and Carlos G. García-González

Correction: The quality of physical–electronic hybrid services and its impact on customer loyalty pp. 1139-1139

Pengyi Shen and Zecong Ma

Volume 16, issue 3, 2022

Post-pandemic studies in tourism and hospitality pp. 413-416

Che-Jen Su

How to exploit Big Social Data in the Covid-19 pandemic: the case of the Italian tourism industry pp. 417-443

Gianluca Solazzo, Ylenia Maruccia, Valentina Ndou and Pasquale Del Vecchio

Willingness to pay for travel insurance as a risk reduction behavior: health-related risk perception after the outbreak of COVID-19 pp. 445-467

Yeongbae Choe, Hyesun Kim and Youngjoon Choi

Impacts of Covid-19 on travel intention for summer 2020: a trend in proximity tourism mediated by an attitude towards Covid-19 pp. 469-501

Anne-Marie Lebrun, Roxane Corbel and Patrick Bouchet

Cosmopolitan tourists: the most resilient travellers in the face of COVID-19 pp. 503-527

Vanda Veréb, Helena Nobre and Minoo Farhangmehr

Effectiveness of the talent cultivation training program for industry transformation in Taiwan during the COVID-19 pandemic pp. 529-556

Fang-Yi Lin

Recovering from the COVID-19 shock: the role of risk perception and perceived effectiveness of protective measures on travel intention during the pandemic pp. 557-580

Joon Woo Yoo, Junsung Park, Jong Ho Lee and Heejun Park

COVID-19 preventive measures and restaurant customers’ intention to dine out: the role of brand trust and perceived risk pp. 581-600

Chunhao Wei, Han Chen and Yee Ming Lee

COVID-19 vaccine distribution: exploring strategic alternatives for the greater good pp. 601-619

Arben Asllani and Silvana Trimi

Buyer–supplier interactions in business services: variety in relational interfaces pp. 621-643

Cristina Sales Baptista, João Mota and Jose Novais Santos

B2B buyer operational capability for the effective delivery of technology-enabled services in a multi-facility context pp. 645-679

Rafael Teixeira, Renato Przyczynski and Jeff Shockley

Understand the differences in the brand equity construction process between local and foreign restaurants pp. 681-719

Wen-Qi Ruan and Shu-Ning Zhang

Blurred lines: comparing room rates, star-ratings, and user-generated contents for full-service and select-service hotels pp. 721-742

Amanda Belarmino, Yoon Koh and Hyejo Hailey Shin

Core Chinese cultural values: Perceived justice and post-recovery satisfaction in higher education services pp. 743-770

Joseph Lok-Man Lee, Calvin Wah-On Cheng and Vanessa Shun-Wah Liu

The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea: COVID-19 crisis and beyond pp. 771-790

Seon Hee Kim, Se Ran Yoo and Hyeon Mo Jeon

Volume 16, issue 2, 2022

Predicting delays in service operations pp. 211-226

Fabian Schéele, Darek M. Haftor and Natallia Pashkevich

Inherent paradoxes in the shift to autonomous solutions provision: a multilevel investigation of the shipping industry pp. 227-255

Håkon Osland Sandvik, David Sjödin, Thomas Brekke and Vinit Parida

The reaction of coworking spaces to the COVID-19 pandemic. A dynamic capabilities perspective pp. 257-281

Victor Cabral and Willem Winden

Explaining COVID-19 shock wave mechanism in the European service industry using convergence clubs analysis pp. 283-307

Marinko Skare and Domingo Riberio Soriano

Impacts of customer incivility and abusive supervision on employee performance: a comparative study of the pre- and post-COVID-19 periods pp. 309-330

Yuhyung Shin, Won-Moo Hur and Hansol Hwang

Lifelong good soldiers of higher education institutions: driving factors and obstructions of alumni loyalty pp. 331-357

Shih-Hao Wu, Stephen Chi-Tsun Huang and Ching-Yi Daphne Tsai

The effects of gender and personality of robot assistants on customers’ acceptance of their service pp. 359-389

Santiago Forgas-Coll, Ruben Huertas-Garcia, Antonio Andriella and Guillem Alenyà

Current and future influences of COVID-19 on the knowledge management function of conventions and exhibitions pp. 391-410

Sookhwa Jung and Jaewoo Lee

Correction to: Current and future influences of COVID-19 on the knowledge management function of conventions and exhibitions pp. 411-411

Sookhwa Jung and Jaewoo Lee

Volume 16, issue 1, 2022

Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance pp. 1-28

Sang M. Lee and DonHee Lee

Dual focus: service-product orientation to manage the change paradox following servitization strategy pp. 29-55

Saad Zighan and Moheeb Abualqumboz

The perceived image of multi-asset tourist destinations: investigating congruence across different content types pp. 57-75

Narcís Bassols-Gardella and Lluís Coromina

Research trends in digital transformation in the service sector: a review based on network text analysis pp. 77-98

Jin Sung Rha and Hong-Hee Lee

Enabling customer co-creation behavior at a distance: the case of patients using self-monitoring handheld devices in healthcare pp. 99-123

Le Nguyen Hau and Pham Ngoc Thuy

Brands’ perceived sustainable development goals: index development and applications with professional sport teams and fast-food brands pp. 125-157

Nicolas G. A. Lorgnier, Che-Jen Su and Shawn M. O’Rourke

The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation: a dyadic approach pp. 159-186

Nguyen Hong Phuoc, Le Nguyen Hau and Pham Ngoc Thuy

A systematic process for generating new blockchain-service business model ideas pp. 187-209

Young In Koh, Sung H. Han and Junseong Park

Volume 15, issue 4, 2021

Infusing tribal reciprocity into service research: towards an integrated and dynamic view of repayment, retaliation and restorative justice for regenerative service ecosystem wellbeing pp. 563-586

Jörg Finsterwalder and Alastair G. Tombs

Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions: the case of the quarantine hotel pp. 587-611

Hung-Che Wu, Xiaolian Chen and Ya-Yuan Chang

Exploring the key success factors of films: a survival analysis approach pp. 613-638

Ahyun Kim, Silvana Trimi and Sang-Gun Lee

Impact of managerial control on the relationship between customer incivility and frontline employees’ up-selling behavior pp. 639-665

Won-Moo Hur, Tae-Won Moon and Minsung Kim

Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry pp. 667-694

Yang-Fei Tai, Yi-Chieh Wang and Ching-Ching Luo

Understanding customer-centric socialization in tourism services pp. 695-723

HsiuJu Rebecca Yen, Hoa Pham Thi and Eldon Y. Li

The privacy victim experience of SoLoMo services: impact on trust, service quality, and privacy concerns pp. 725-755

Heng-Li Yang and Ren-Xiang Lin

Do customers exhibit gratitude after service recovery? Understanding the moderating role of relationship type pp. 757-779

Ramakrishna Salagrama, Sanjeev Prashar and T. Sai Vijay

Correction to: Do customers exhibit gratitude after service recovery? Understanding the moderating role of relationship type pp. 781-781

Ramakrishna Salagrama, Sanjeev Prashar and T. Sai Vijay

Volume 15, issue 3, 2021

The thirty-year evolution of customer-to-customer interaction research: a systematic literature review and research implications pp. 391-444

Nguyen Bac Nguyen and João Carlos Rosmaninho Menezes

The size–growth relationship in the social services sector in Austria pp. 445-466

Stephanie Reitzinger and Astrid Pennerstorfer

Customer-based brand equity and customer engagement in experiential services: insights from an emerging economy pp. 467-491

Jesús J. Cambra-Fierro, María Fuentes-Blasco, Rocío Huerta-Álvarez and Ana Olavarría

Transforming customer brand engagement to co-creation value through participation energy and effort pp. 493-514

Mai Thi My-Quyen and Le Nguyen Hau

What triggers usage of gift-giving apps? A comparison between users and non-users pp. 515-538

Wee-Kheng Tan and Ping-Hsin Liao

On the data-driven generation of new service idea: integrated approach of morphological analysis and text mining pp. 539-561

Mingyu Park and Youngjung Geum

Volume 15, issue 2, 2021

The survival of hotels during the COVID-19 pandemic: a critical case study in Vietnam pp. 209-229

Thinh Hoang, Ngan Tuyet Truong and Tam Nguyen

Industrial linkage and spillover effects of the logistics service industry: an input–output analysis pp. 231-252

Yong-Jeong Kim, Sang-Gun Lee and Silvana Trimi

Consumer-to-consumer reselling adoption among European countries: differences between old and young millennials pp. 253-279

Laura Lucia-Palacios, Victoria Bordonoba-Juste and Raúl Pérez-López

Value proposition as a catalyst for innovative service experience: the case of smart-tourism destinations pp. 281-308

Chia-Ying Li, Yu-Hui Fang and Badri Munir Sukoco

Key determinants of women’s entrepreneurial intentions in encouraging social empowerment pp. 309-334

Grisna Anggadwita, Veland Ramadani, Anggraeni Permatasari and Dini Turipanam Alamanda

Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario: evidence from the hotel industry in quarantine pp. 335-368

Kuo-Yan Wang, Mu-Lan Ma and Jing Yu

The relationship between brand experience and consumer-based brand equity in grocerants pp. 369-389

Hyeon Mo Jeon and Se Ran Yoo

Volume 15, issue 1, 2021

Challenge or opportunity? A case of tire rental servitization from financial and channel perspectives pp. 1-17

Myungjin Hyun and Jieun Kim

Service production in high captivity service firms pp. 19-43

Erim Ergene, Bruce Skaggs and Inigo Echeveste

The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services pp. 45-75

Daniel Belanche, Luis V. Casaló, Carlos Flavián and Alfredo Pérez-Rueda

The path from role clarity to job satisfaction: natural acting and the moderating impact of perceived fairness of compensation in services pp. 77-102

Miri Chung, Young-Hye Jang and Steven A. Edelson

Segmenting customers according to online word-of-mouth about hotels pp. 103-130

Beatriz Moliner-Velázquez, Maria Fuentes-Blasco and Irene Gil-Saura

Why do individuals word-of-mouth destinations they never visited? pp. 131-149

Wee-Kheng Tan and Ching-Hsiang Lin

Stakeholder sentiment in service supply chains: big data meets agenda-setting theory pp. 151-175

Ray Qing Cao, Dara G. Schniederjans and Vicky Ching Gu

Product-service systems evolution in the era of Industry 4.0 pp. 177-207

Paolo Gaiardelli, Giuditta Pezzotta, Alice Rondini, David Romero, Farnaz Jarrahi, Marco Bertoni, Stefan Wiesner, Thorsten Wuest, Tobias Larsson, Mohamed Zaki, Philipp Jussen, Xavier Boucher, Ali Z. Bigdeli and Sergio Cavalieri