EconPapers    
Economics at your fingertips  
 

Service Business

2007 - 2025

Current editor(s): S.M. Lee and J. Millet Roig

From:
Springer
Pan-Pacific Business Association
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().

Access Statistics for this journal.
Is something missing from the series or not right? See the RePEc data check for the archive and series.


Volume 12, issue 4, 2018

Analyzing relationship quality and its contribution to consumer relationship proneness pp. 641-661 Downloads
Ana Olavarría-Jaraba, Jesús J. Cambra-Fierro, Edgar Centeno and Rosario Vázquez-Carrasco
Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator pp. 663-684 Downloads
Cindy Yunhsin Chou, Chin Hsiu Huang and Tzu-An Lin
A predictive investigation of first-time customer retention in online reservation services pp. 685-699 Downloads
Yen-Chun Chou and Howard Hao-Chun Chuang
Investigating a revised service transition concept pp. 701-730 Downloads
Ornella Benedettini and Andy Neely
Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory pp. 731-756 Downloads
Lin Xiao, Bin Fu and Wenlong Liu
Can error management culture increase work engagement in hotels? The moderating role of gender pp. 757-778 Downloads
Priyanko Guchait, Xinyuan Zhao, Juan Madera, Nan Hua and Fevzi Okumus
Cost-efficient co-creation of knowledge intensive business services pp. 779-808 Downloads
Seppo Kuula, Harri Haapasalo and Arto Tolonen
A network text analysis of published papers in service business, 2007–2017: research trends in the service sector pp. 809-831 Downloads
Sang M. Lee and Jin Sung Rha

Volume 12, issue 3, 2018

Innovation and service-dominant logic pp. 453-456 Downloads
Kun-Huang Huarng, Amparo Cervera and Francisco Mas-Verdu
Value logics for service innovation: practice-driven implications for service-dominant logic pp. 457-481 Downloads
Erik Lindhult, Koteshwar Chirumalla, Pejvak Oghazi and Vinit Parida
Predicting hospitality financial distress with ensemble models: the case of US hotels, restaurants, and amusement and recreation pp. 483-503 Downloads
Soo Young Kim
Quality management as a driver of innovation in the service industry pp. 505-524 Downloads
Tomás Félix González-Cruz, Norat Roig-Tierno and Dolores Botella-Carrubí
Collaborative workplaces for innovation in service companies: barriers and enablers for supporting new ways of working pp. 525-550 Downloads
Claudia Manca, Mercedes Grijalvo, Miguel Palacios and Matti Kaulio
A study of the relationships among sensory experience, emotion, and buying behavior in coffeehouse chains pp. 551-573 Downloads
Hsi-Tien Chen and Yun-Tsan Lin
Impact of operational innovations on customer loyalty in the healthcare sector pp. 575-600 Downloads
Kwan Soo Hong and DonHee Lee
Understanding the influences of story elements in service businesses pp. 601-619 Downloads
Yi-Ching Hsieh, Hung-Chang Chiu, Yun-Chia Tang and Chen-Hao Liu
Two-sided effects of customer participation: roles of relationships and social-interaction values in social services pp. 621-640 Downloads
Cheol Park, Heejung Lee, Jongkun Jun and Thaemin Lee

Volume 12, issue 2, 2018

Strategic alternatives for tourism companies to overcome times of crisis pp. 229-251 Downloads
Kerstin Bremser, María del Mar Alonso-Almeida and Josep Llach
Study abroad programs as a service convergence: an international marketing approach pp. 253-275 Downloads
M. Minsuk Shin, Eun Jeong Noh and Jiwon Lee
The effect of service providers’ facial hair on restaurant customers’ perceptions pp. 277-303 Downloads
Sung-Bum Kim, Seunghwan Lee and Dae-Young Kim
Psychological contract breach and service innovation behavior: psychological capital as a mediator pp. 305-329 Downloads
Taegoo Terry Kim, Osman M. Karatepe and Gyehee Lee
How to explain service failure? Impacts of justifications pp. 331-356 Downloads
WeiWei Chen and Hsiao-Ching Lee
Creating a commercially compelling smart service encounter pp. 357-377 Downloads
Tseng-Lung Huang
Consumer psychological reactance to coalition loyalty program: price-consciousness as a moderator pp. 379-402 Downloads
Hsin Hsin Chang and Kit Hong Wong
A comparative analysis of electronic service quality in the online open market and social commerce: the case of Korean young adults pp. 403-433 Downloads
Suk Bong Choi and Jin Min Kim
Optimal baggage sorting rule to reduce waiting time in baggage claim pp. 435-451 Downloads
Changhee Kim, Hongsuk Yang and Soo Wook Kim

Volume 12, issue 1, 2018

Antecedents of customer participation in business ecosystems: evidence of customers’ psychological ownership in Facebook pp. 1-23 Downloads
Jaehun Joo and Azizbek Marakhimov
A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment pp. 25-64 Downloads
Francisco Liébana-Cabanillas, Francisco Muñoz-Leiva and J. Sánchez-Fernández
From fantasy to reality: a study of pre-trip planning from the perspective of destination image attributes and temporal psychological distance pp. 65-84 Downloads
Wee-Kheng Tan
Online travel information value and its influence on the continuance usage intention of social media pp. 85-120 Downloads
Heejin Jung, Gyehee Lee, Kyungsuk Hur and Taegoo Terry Kim
Alleviating job stress to improve service employee work affect: the influence of rewarding pp. 121-141 Downloads
Ayşe Banu Elmadağ and Alexander E. Ellinger
A model of collaborative innovation between local government and tourism operators pp. 143-168 Downloads
C. Pons-Morera, L. Canós-Darós and I. Gil-Pechuan
Artistic intervention, intellectual capital, and service innovation: a case study of a Taiwan’s hotel pp. 169-201 Downloads
Jen-Son Cheng, Yong Xiang, Peter J. Sher and Chia-Wei Liu
Approach to service design based on customer behavior data: a case study on eco-driving service design using bus drivers’ behavior data pp. 203-227 Downloads
Min-Jun Kim, Chie-Hyeon Lim, Chang-Ho Lee, Kwang-Jae Kim, Yongsung Park and Seunghwan Choi

Volume 11, issue 4, 2017

The role of other customers during self-service technology failure pp. 695-715 Downloads
Youjae Yi and Seo Young Kim
Efficiency of travel agency franchises: a study in Spain pp. 717-739 Downloads
José M. Ramírez-Hurtado and Ignacio Contreras
Could consumer choice be influenced by intertemporal factors? a study of consumer behavior in the Chinese theme park “S” in Chengdu pp. 741-766 Downloads
Zhenzhong Guan, Na Zhao and Panpan Hao
The effect of organizational responses to service failures on customer satisfaction perception pp. 767-784 Downloads
Millissa F. Y. Cheung and Wai Ming To
Error management culture and turnover intent among food and beverage employees in deluxe hotels: the mediating effect of job satisfaction pp. 785-802 Downloads
Hyo Sun Jung and Hye Hyun Yoon
Effects of social media on consumers’ purchase decisions: evidence from Taobao pp. 803-829 Downloads
Kee-Young Kwahk and Byoungsoo Kim
Predicting direct marketing response in banking: comparison of class imbalance methods pp. 831-849 Downloads
Vera L. Miguéis, Ana S. Camanho and José Borges
Perceived justice and post-recovery satisfaction in banking service failures: Do commitment types matter? pp. 851-870 Downloads
Oznur Ozkan Tektas
When customers want to become frontline employees: an exploratory study of decision factors and motivation types pp. 871-900 Downloads
Chen-Ya Wang, Priyanko Guchait, Cheng-Hsin Chiang and Wan-Ting Weng

Volume 11, issue 3, 2017

A learning-oriented decision-making process for real estate brokerage service evaluation pp. 453-474 Downloads
Fernando A. F. Ferreira, Ronald W. Spahr, Mark A. Sunderman, Audrius Banaitis and Joao Ferreira
Market value analysis of a Chinese e-commerce holding group: a multicriteria approach pp. 475-490 Downloads
J. F. Juliá-Igual, R. Cervelló-Royo and I. Berné-Lafuente
HEALTHQUAL: a multi-item scale for assessing healthcare service quality pp. 491-516 Downloads
DonHee Lee
Corporate social responsibility and bank risk profile: evidence from Europe pp. 517-542 Downloads
Nicolás Gambetta, María Antonia García-Benau and Ana Zorio-Grima
Aggregate consumer ratings and booking intention: the role of brand image pp. 543-562 Downloads
Ana B. Casado-Díaz, Leonor M. Pérez-Naranjo and Ricardo Sellers-Rubio
Effect of information management capability on organizational performance pp. 563-580 Downloads
Carlos Devece, Daniel Palacios and David Martinez-Simarro
Innovation and corporate entrepreneurship in service businesses pp. 581-600 Downloads
Maria de Lurdes Calisto and Soumodip Sarkar
The evaluation factors of adopting SoLoMo services: the hybrid fuzzy MCDM approach pp. 601-629 Downloads
Heng-Li Yang and Shiang-Lin Lin
Triggering the internationalization of Malaysian quantity surveying firms pp. 631-663 Downloads
Chen Wang, Lincoln C. Wood, Hamzah Abdul-Rahman and Han Biao Ng
Leader political skill and casino dealer morale: the mediating role of follower perceptions of leader–member exchange pp. 665-692 Downloads
Taegoo Terry Kim, Osman M. Karatepe, Gyehee Lee and Choong-Ki Lee
Erratum to: Study abroad programs as a service convergence: an international marketing approach pp. 693-693 Downloads
M. Minsuk Shin, Eun Jeong Noh and Jiwon Lee

Volume 11, issue 2, 2017

Antecedents of participation in online brand communities and their purchasing behavior consequences pp. 229-251 Downloads
Abeer A. Mahrous and Abdelhamid K. Abdelmaaboud
The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service pp. 253-277 Downloads
Le Nguyen Hau, Pham Ngoc Tram Anh and Pham Ngoc Thuy
Effects of customer personal characteristics on the satisfaction-loyalty link: a multi-method approach pp. 279-297 Downloads
Aejoo Lee, Ki-Joon Back and JungKun Park
Restaurant franchising and top management team pp. 299-319 Downloads
Joonho Moon, Amit Sharma and Won Seok Lee
Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth pp. 321-343 Downloads
Rodolfo Vázquez-Casielles, Víctor Iglesias and Concepción Varela-Neira
Contingent effects of firm and employee reputations on professional advice adoption pp. 345-373 Downloads
Eugene Soon Lee Kang and Shun Yin Lam
Online determinants of e-customer satisfaction: application to website purchases in tourism pp. 375-403 Downloads
Hélia Gonçalves Pereira, Maria Fátima Salgueiro and Paulo Rita
Value-in-context in crowdfunding ecosystems: how context frames value co-creation pp. 405-425 Downloads
María José Quero, Rafael Ventura and Carol Kelleher
Developing a quality prioritization procedure for IPTV service pp. 427-449 Downloads
Wan Seon Shin, Ho-Kyoung Lee, Kwang-Jae Kim and Byung Chung
Erratum to: Key success factors for mobile app platform activation pp. 451-451 Downloads
Sang M. Lee, Na Rang Kim and Soon Goo Hong

Volume 11, issue 1, 2017

Franchisor market power and control rights in franchise systems: the case of Major League Baseball versus the Los Angeles Dodgers pp. 1-21 Downloads
Richard S. Brown
Does quality management improve performance or vice versa? Evidence from the hotel industry pp. 23-43 Downloads
Juan José Tarí, Jorge Pereira-Moliner, Eva M. Pertusa-Ortega, María D. López-Gamero and José F. Molina-Azorín
Open innovation and growth in IT sector pp. 45-68 Downloads
Anna-Leena Asikainen and Giovanni Mangiarotti
The effect of self-checkout quality on customer satisfaction and repatronage in a retail context pp. 69-92 Downloads
Teresa Fernandes and Rui Pedroso
The effects of perceived value on loyalty: the moderating effect of market orientation adoption pp. 93-116 Downloads
Ana Isabel Polo Peña, Dolores María Frías Jamilena and Miguel Ángel Rodríguez Molina
Customer-to-customer interactions on customer citizenship behavior pp. 117-139 Downloads
Jin Ho Jung and Jay Jaewon Yoo
Development of a scale to measure the quality of mobile location-based services pp. 141-159 Downloads
Jun-Yeon Heo and Kwang-Jae Kim
Designing a tool for service-dominant strategies using action design research pp. 161-189 Downloads
Egon Lüftenegger, Marco Comuzzi and Paul W. P. J. Grefen
The identification of new service opportunities: a case-based morphological analysis pp. 191-206 Downloads
Hakyeon Lee, Hyunju Seol, Hyejong Min and Youngjung Geum
Key success factors for mobile app platform activation pp. 207-227 Downloads
Sang M. Lee, Na Rang Kim and Soon Goo Hong
Page updated 2025-05-01