Service Business

2007 - 2025

Current editor(s): S.M. Lee and J. Millet Roig

From:
Springer
Pan-Pacific Business Association
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Volume 13, issue 4, 2019

Dysfunctional customer behavior: conceptualization and empirical validation pp. 625-646

Minjeong Kang and Taeshik Gong

A peer-to-peer (P2P) platform business model: the case of Airbnb pp. 647-669

Kwang-Ho Lee and DongHee Kim

How CSR serves as a preventive mechanism for coping with dysfunctional customer behavior pp. 671-694

Jiyoung Kim, Russell Lacey, Hae-Ryong Kim and Jaebeom Suh

Innovation strategies and complementarity between innovation activities: the case of commercial archaeological firms pp. 695-713

Carlos Martin-Rios, Eva Parga-Dans and Susana Pasamar

Effects of career barriers on career self-efficacy and career preparation behavior among undergraduates majoring in aviation tourism pp. 715-735

Aeeun Jeon

Emotional contagion and collective commitment among leaders and team members in deluxe hotel pp. 737-754

Hyo Sun Jung and Hye Hyun Yoon

Adolescents’ perceptions of mother–father dominance in family vacation decisions: a 25-society study pp. 755-778

I-Fang Cheng, Che-Jen Su, Hsin-Hsing Liao, Nicolas Lorgnier, Anne-Marie Lebrun, Wen-Shen Yen, Yi-Fang Lan and Yingfang Huang

An analysis of the trilemma phenomenon for Apple iPhone and Samsung Galaxy pp. 779-812

Bo-Seong Yun, Sang-Gun Lee and Yaichi Aoshima

Volume 13, issue 3, 2019

Work pressure and burnout effects on emergency room operations: a system dynamics simulation approach pp. 433-456

Donghyun Choi, Yonghwi Noh and Jin Sung Rha

The role of customer operant resources in health care value creation pp. 457-478

Le Nguyen Hau

Dimensions of behavior and proactive improvement in hotel outsourcing relationships: the role of justice pp. 479-508

Tomás F. Espino-Rodríguez and Juan Carlos Ramírez-Fierro

Innovation type and external knowledge search strategies in KIBS: evidence from Canada pp. 509-530

David Doloreux, Ekaterina Turkina and Ari Van Assche

Balancing in-house and outsourced logistics services: effects on supply chain agility and firm performance pp. 531-556

Taewon Hwang and Sung Tae Kim

Motivation triggers for customer participation in value co-creation pp. 557-580

Freida C. Palma, Silvana Trimi and Soon-Goo Hong

How to boost frontline employee service recovery performance: the role of cultural intelligence pp. 581-602

Annelies Costers, Yves Van Vaerenbergh and Anja Van den Broeck

The relationship among competitive advantage, catch-up, and linkage effects: a comparative study on ICT industry between South Korea and India pp. 603-624

Dong Hyun Lee, Ga Youn Hong and Sang-Gun Lee

Volume 13, issue 2, 2019

Developing a new conceptual framework for experience and value creation pp. 225-248

Blanca Hernández-Ortega and José L. Franco

The role of proactive postsales services in supplier innovativeness and customer satisfaction pp. 249-268

Nguyen Thi Mai Trang and Nguyen Dinh Tho

Willingness to reciprocate in virtual health communities: the role of social capital, gratitude and indebtedness pp. 269-287

Mercy Mpinganjira

Does haste always make waste? Service quantity, service quality, and incentives in speed-intensive service firms pp. 289-304

Chanho Song, Sungha Jang, Jennifer Wiggins and Edward Nowlin

Understanding shopping routes of offline purchasers: selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types pp. 305-338

Eunhye Kim, Christian Fernando Libaque-Saenz and Myeong-Cheol Park

Test of an integrative model of travel-related social media users’ switching intentions pp. 339-361

Taegoo Terry Kim, Osman M. Karatepe and Gyehee Lee

Building corporate reputation, overcoming consumer skepticism, and establishing trust: choosing the right message types and social causes in the restaurant industry pp. 363-388

Dae-Young Kim, Sung-Bum Kim and Kathleen Jeehyae Kim

Effects of key value co-creation elements in the healthcare system: focusing on technology applications pp. 389-417

DonHee Lee

Using voting decisions to identify shocks in the financial services industry pp. 419-431

Juan Pineiro-Chousa, Marcos Vizcaíno-González and Samuel Ribeiro-Navarrete

Volume 13, issue 1, 2019

Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? a multi-channel view pp. 1-23

Shiu-Wan Hung, Min-Jhih Cheng and Pei-Chun Chiu

The psychological and motivational aspects of restaurant experience sharing behavior on social networking sites pp. 25-49

DongHee Kim and SooCheong Shawn Jang

Multi-factor service design: identification and consideration of multiple factors of the service in its design process pp. 51-74

Chiehyeon Lim, Ki-Hun Kim, Min-Jun Kim and Kwang-Jae Kim

Determinants of brand localization in international markets pp. 75-100

Insik Jeong, Jong-Ho Lee and Eunmi Kim

The industrial impact and competitive advantage of China’s ICT industry pp. 101-127

Yongfei Li, Sang-Gun Lee and Myungjai Kong

A value co-creation model in brand tribes: the effect of luxury cruise consumers’ power perception pp. 129-152

Yuan Lee and Insin Kim

The effect of customer social status and dissatisfaction on service performance pp. 153-169

Dana Yagil and Hana Medler-Liraz

Determinants of export performance: differences between service and manufacturing SMEs pp. 171-198

Anna Lejpras

From retail innovation and image to loyalty: moderating effects of product type pp. 199-224

Beatriz Moliner-Velázquez, Maria Fuentes-Blasco, David Servera-Francés and Irene Gil-Saura

Volume 12, issue 4, 2018

Analyzing relationship quality and its contribution to consumer relationship proneness pp. 641-661

Ana Olavarría-Jaraba, Jesús J. Cambra-Fierro, Edgar Centeno and Rosario Vázquez-Carrasco

Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator pp. 663-684

Cindy Yunhsin Chou, Chin Hsiu Huang and Tzu-An Lin

A predictive investigation of first-time customer retention in online reservation services pp. 685-699

Yen-Chun Chou and Howard Hao-Chun Chuang

Investigating a revised service transition concept pp. 701-730

Ornella Benedettini and Andy Neely

Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory pp. 731-756

Lin Xiao, Bin Fu and Wenlong Liu

Can error management culture increase work engagement in hotels? The moderating role of gender pp. 757-778

Priyanko Guchait, Xinyuan Zhao, Juan Madera, Nan Hua and Fevzi Okumus

Cost-efficient co-creation of knowledge intensive business services pp. 779-808

Seppo Kuula, Harri Haapasalo and Arto Tolonen

A network text analysis of published papers in service business, 2007–2017: research trends in the service sector pp. 809-831

Sang M. Lee and Jin Sung Rha

Volume 12, issue 3, 2018

Innovation and service-dominant logic pp. 453-456

Kun-Huang Huarng, Amparo Cervera and Francisco Mas-Verdu

Value logics for service innovation: practice-driven implications for service-dominant logic pp. 457-481

Erik Lindhult, Koteshwar Chirumalla, Pejvak Oghazi and Vinit Parida

Predicting hospitality financial distress with ensemble models: the case of US hotels, restaurants, and amusement and recreation pp. 483-503

Soo Young Kim

Quality management as a driver of innovation in the service industry pp. 505-524

Tomás Félix González-Cruz, Norat Roig-Tierno and Dolores Botella-Carrubí

Collaborative workplaces for innovation in service companies: barriers and enablers for supporting new ways of working pp. 525-550

Claudia Manca, Mercedes Grijalvo, Miguel Palacios and Matti Kaulio

A study of the relationships among sensory experience, emotion, and buying behavior in coffeehouse chains pp. 551-573

Hsi-Tien Chen and Yun-Tsan Lin

Impact of operational innovations on customer loyalty in the healthcare sector pp. 575-600

Kwan Soo Hong and DonHee Lee

Understanding the influences of story elements in service businesses pp. 601-619

Yi-Ching Hsieh, Hung-Chang Chiu, Yun-Chia Tang and Chen-Hao Liu

Two-sided effects of customer participation: roles of relationships and social-interaction values in social services pp. 621-640

Cheol Park, Heejung Lee, Jongkun Jun and Thaemin Lee

Volume 12, issue 2, 2018

Strategic alternatives for tourism companies to overcome times of crisis pp. 229-251

Kerstin Bremser, María del Mar Alonso-Almeida and Josep Llach

Study abroad programs as a service convergence: an international marketing approach pp. 253-275

M. Minsuk Shin, Eun Jeong Noh and Jiwon Lee

The effect of service providers’ facial hair on restaurant customers’ perceptions pp. 277-303

Sung-Bum Kim, Seunghwan Lee and Dae-Young Kim

Psychological contract breach and service innovation behavior: psychological capital as a mediator pp. 305-329

Taegoo Terry Kim, Osman M. Karatepe and Gyehee Lee

How to explain service failure? Impacts of justifications pp. 331-356

WeiWei Chen and Hsiao-Ching Lee

Creating a commercially compelling smart service encounter pp. 357-377

Tseng-Lung Huang

Consumer psychological reactance to coalition loyalty program: price-consciousness as a moderator pp. 379-402

Hsin Hsin Chang and Kit Hong Wong

A comparative analysis of electronic service quality in the online open market and social commerce: the case of Korean young adults pp. 403-433

Suk Bong Choi and Jin Min Kim

Optimal baggage sorting rule to reduce waiting time in baggage claim pp. 435-451

Changhee Kim, Hongsuk Yang and Soo Wook Kim

Volume 12, issue 1, 2018

Antecedents of customer participation in business ecosystems: evidence of customers’ psychological ownership in Facebook pp. 1-23

Jaehun Joo and Azizbek Marakhimov

A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment pp. 25-64

Francisco Liébana-Cabanillas, Francisco Muñoz-Leiva and J. Sánchez-Fernández

From fantasy to reality: a study of pre-trip planning from the perspective of destination image attributes and temporal psychological distance pp. 65-84

Wee-Kheng Tan

Online travel information value and its influence on the continuance usage intention of social media pp. 85-120

Heejin Jung, Gyehee Lee, Kyungsuk Hur and Taegoo Terry Kim

Alleviating job stress to improve service employee work affect: the influence of rewarding pp. 121-141

Ayşe Banu Elmadağ and Alexander E. Ellinger

A model of collaborative innovation between local government and tourism operators pp. 143-168

C. Pons-Morera, L. Canós-Darós and I. Gil-Pechuan

Artistic intervention, intellectual capital, and service innovation: a case study of a Taiwan’s hotel pp. 169-201

Jen-Son Cheng, Yong Xiang, Peter J. Sher and Chia-Wei Liu

Approach to service design based on customer behavior data: a case study on eco-driving service design using bus drivers’ behavior data pp. 203-227

Min-Jun Kim, Chie-Hyeon Lim, Chang-Ho Lee, Kwang-Jae Kim, Yongsung Park and Seunghwan Choi