Managing Industrial Services
Edited by Thomas Friedli,
Philipp Osterrieder and
Moritz Classen
in Management for Professionals from Springer
Date: 2021
Edition: 1st ed. 2021
ISBN: 978-3-030-72728-4
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Chapters in this book:
- Introduction to Managing Industrial Services
- Thomas Friedli and Philipp Osterrieder
- Servitization of Manufacturing Companies
- Philipp Osterrieder
- Fundamentals of Industrial Service Management
- Thomas Friedli, Philipp Osterrieder and Christoph Tienken
- Service Strategy
- Philipp Osterrieder and Thomas Friedli
- Organizational Structure
- Philipp Osterrieder
- Service Innovation
- Christoph K. W. Blum
- Service Sales
- Moritz Classen
- Service Operations
- Jonathan Rösler, Philipp Osterrieder and Thomas Friedli
- Customer Relationship Management and the Value Network
- Philipp Osterrieder
- Outlook and Summary of Managing Industrial Services
- Philipp Osterrieder and Thomas Friedli
- Editorial to Managing Industrial Services: Insights from Practice
- Thomas Friedli and Philipp Osterrieder
- Industrial Smart Services Facilitated by the Heidelberg Cloud
- Tom Oelsner
- Adaptive Service: Digital Service Platform and the Service Crowd Community
- Jost J. Bendel and Matthias Schiller
- Enabling the Dealer Network to Deliver Smart Services
- Giulio Tosato
- SKF: Rotating Equipment Performance, a Shift in Perspective—From Transactions to Outcomes
- Philipp Schmid
- Value Co-creation as Key to Customer Satisfaction in Digital Services Sales
- Rubén André Lorenzo
- Applications of a Digital Twin for the Use of Compressed Air Stations: Concepts and Methods for Model-Based Automatic Planning, Design, Control, and Analysis of Compressed Air Stations
- Florian Wagner
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmtpr:978-3-030-72728-4
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http://www.springer.com/9783030727284
DOI: 10.1007/978-3-030-72728-4
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