Lifting Productivity in Singapore's Retail and Food Services Sectors:The Role of Technology, Manpower and Marketing

Mun Heng Toh
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Mun Heng Toh: National University of Singapore, Singapore

in World Scientific Books from World Scientific Publishing Co. Pte. Ltd.

Abstract: Measuring productivity is often considered a difficult task for industries in the services sectors. This book offers a solution in the form of the 8M approach — Management, Manpower, Method, Money, Market, Make, Material and Message. This 8M framework is used to analyze the many facets of productivity and make pertinent solutions and suggestions to lift productivity in enterprises, especially those in the retail and food services sectors.

Keywords: Productivity; Technology; Manpower; Marketing; RFID; Job Redesign; 3D Printing; Singapore (search for similar items in EconPapers)
JEL-codes: C44 (search for similar items in EconPapers)
Date: 2018
ISBN: 9789813228313
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Chapters in this book:

Ch 1 The Use of Lean Management Principle and Practices for Productivity Improvement in the Retail and Food Services Sectors of Singapore , pp 1-49

Mun Heng Toh

Ch 2 Use of Self-service Technology in Supermarkets: Case Study of a Supermarket and Consumer Responses , pp 51-73

Mun Heng Toh

Ch 3 Seeking Productivity Improvement with Self Service Technology (SST) in the F&B Sector: Case Study of Six Restaurants and a Consumer Survey , pp 75-105

Mun Heng Toh

Ch 4 Integrating the Supply Chain with RFID: A Study on Boosting Productivity in the Retail and F&B Sectors , pp 107-152

Mun Heng Toh

Ch 5 The Role of Shared Services in Improving Productivity in the Food Services Sector , pp 153-202

Mun Heng Toh

Ch 6 3D Printing as a Means of Improving Productivity , pp 203-231

Mun Heng Toh

Ch 7 M-commerce as a Strategy to Increase Productivity in Singapore , pp 233-262

Mun Heng Toh

Ch 8 Effectiveness of Cash Management Technologies and Cashless Payments in Retail and Food Services Sectors , pp 263-309

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Ch 9 Adopting Job Redesign Principles to Transform Business Operations and Raise Productivity in the Retail and Food Services Sectors , pp 311-340

Mun Heng Toh

Ch 10 Effectiveness of Loyalty Cards in Improving Business Performance and Productivity: An Appraisal in the Retail and F&B Industry of Singapore , pp 341-395

Mun Heng Toh

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