International Review of Management and Marketing

2011 - 2024

Current editor(s): Ilhan Ozturk

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Volume 11, issue 6, 2021

The Role of Leadership in Implementation Public Information System of Local Government Institutions in Indonesia pp. 1-9

Nurlia Dewi, Willy Abdillah, Muhartini Salim and Slamet Widodo

Understanding Perceived Risks in Proximity Mobile Payment Adoption in South Africa and the Mediating Effect of Perceived Value pp. 10-20

Michael Humbani

Strategic Flexibility Mediating the Impact of Entrepreneurial Orientation on Organizational Excellence pp. 21-29

Rula Hani AlHalaseh and Ziad Ayoub

Managing Strategy-Culture Dichotomies in South African Municipalities: A Payment Culture Perspective pp. 30-37

Prince Enwereji and D. E. Uwizeyimana

Volume 11, issue 5, 2021

The Impact of Store Layout on Consumer Buying Behaviour: A Case of Convenience Stores from a Selected Township in Kwazulu Natal pp. 1-6

Tshepo Tlapana

Religious Belief on Online Buying Intention of Muslim Clothing in Indonesia pp. 7-11

Ronal Aprianto, Muhartini Salim and Sardiyo Sardiyo

What Evidence Exists on Individuals’ Sustainable Consumption Practices in Africa? A Scoping Review Protocol pp. 12-17

Peter Ansu-Mensah, Monica Ansu-Mensah and Desmond Kuupiel

Volume 11, issue 4, 2021

The Impact of Audit Committee Characteristics on Audit Quality: Evidence from Saudi Arabia pp. 1-12

Helmi A. Boshnak

The Influence of Green Performance Appraisal and Green Compensation to Improve Employee Performance through OCBE pp. 13-22

Fathia Ardiza, Lenny C. Nawangsari and Ahmad H. Sutawidjaya

Transition into Veganism: Drivers of Vegan Diet Consumption pp. 23-28

Rejoice Jealous Tobias-Mamina and Eugine Tafadzwa Maziriri

Integration of Artificial Intelligence Marketing to Get Brand Recognition for Social Business pp. 29-37

Sharjana Alam Shaily and Nazmun Nahar Emma

Employee Green Behavior on Generation X and Y Millennial pp. 38-48

Resti Eva Mayangsari, Lenny C. Nawangsari and Ahmad H. Sutawidjaya

The South Africa 2010 FIFA World Cup: A Look Back: Perceptions of its Impact on Tourism in South Africa pp. 49-58

Tinashe Chuchu

Volume 11, issue 3, 2021

Decision-making and Effectiveness of Business Results in Times of COVID-19 pp. 1-12

Carlos Arturo Hoyos-Vallejo

Ethical Issues in Marketing Communication for Real Estate in India pp. 13-21

Dhruba Jyoti Sen

Examining the Contribution of Valuable and Rare Resources and Capabilities to Performance of Micro Enterprises pp. 22-29

Daisy Lily Moscare-Balanquit

Using “Memes” as a Marketing Communication Tool in Connecting with Consumers within the Age of Digital Connectivity pp. 30-35

Sorina Vasile, Lebogang Mototo and Tinashe Chuchu

The Role of Career Development in the Relationship between Project-based Organization and Human Resource Management: Evidence from Tunisia pp. 36-41

Mohamed Ali Hedhili and Sami Boudabbous

Building a Learning Organization in the Digital Era: A Proposed Model for Vietnamese Enterprises pp. 42-48

Bui Quang Tuyen

Dear Customer, Thank You for Your Review: The Service Failure-recovery Dyadic Interactions in the Restaurant Industry pp. 49-57

Inda Premordia and Timea Gál

Influencing Factors Affecting Young People’s Attitude Towards Online Advertising: A Systematic Literature Review pp. 58-72

Ivan De Battista, Franco Curmi and Emanuel Said

The Analysis of Green Supply Chain to Improve Performance Solid Product Using SCOR Analysis at Pharmaceutical Company, Jakarta pp. 73-84

Panji Dewa Jayeng Raga, Ahmad H. Sutawijaya and Lenny C. Nawangsari

The Factors That Influence Organizational Citizenship Behaviour For The Environment pp. 85-95

M. Nur Huda, Lenny C. Nawangsari and Ahmad H. Sutawidjaya

Volume 11, issue 2, 2021

A Study of Online Customers Repurchase Intention Using the 4Rs of Marketing Framework pp. 1-10

Enrico C. Mendoza

Omni and Multi-Channel: Relationship with Utilitarian/Hedonic Benefits, Shopping Value and Channel Patronage pp. 11-22

Randheer Kokku

The Impact of Absenteeism in Banking Sector in Oman pp. 23-29

Razan Saleh Al Zadjali and Omer Ali Ibrahim

The Internationalization of Companies: Structural Comparison Analysis between Behavioral Models and Economic Models pp. 30-38

Mohamed Noor Maioui and Karim Gassemi

Customer Patronage Intentions and Moderating Effect of Customer Mood on Retailscape Elements and Customer Joy: A Study of Grocery Retail Stores in Riyadh pp. 39-46

Mohammed Almotairi

The Impact of Strategic Awareness on Enhancing Organizational Immunity System: An Applied Study on Jordanian Food Manufacturing Companies pp. 47-58

Ghazy Al-Badayneh

Face-saving and Seasonal Gifts: Analysis of Cultural Exchanges in the Confucian Market Place pp. 59-66

Vic Benuyenah

Volume 11, issue 1, 2021

Impact of Factors on the Intention to Use Ride-hailing Technology Applications during the COVID-19 Epidemic in Vietnam pp. 1-7

Nguyen Ngoc Mai, Nguy?n Th? Minh Th?o and Vo Hoang Ngoc Thuy

Utilisation of Social Media by Micro, Small and Medium Enterprises in Brunei Darussalam pp. 8-20

Nasshata Fatiha A. Hashim, Siti Kamaliah Alek, Khairunnisa Nurasikin Asmali, Rafidah Rosli, Nurliyana Amalina R. A. Halim and Mohammad Nabil Almunawar

Determination of Success Driven Motivation in Communication for Secondary Education 10th Year Students TRNC Sample pp. 21-28

Remziye Terkan and Onder Ucar

How is the Performance of Education in Indonesia? pp. 29-35

Milawati Milawati and Abdul Rozak Fahrudin

Self-Leadership and Empowering Leadership in a Western Balkan Context pp. 36-47

Peter Nientied and Merita Toska

Talent Retention at Commercial Banks in Vietnam pp. 48-59

Nguyen Ngoc Mai and Vo Hoang Ngoc Thuy

Talent Retention at Commercial Banks in Vietnam pp. 60-67

Obeid Ahmed Obeid Abdelnour

The Impact of Applying Talent Management Strategies on Achieving Happiness in the Work Environment: An Applied Study on the Royal Jordanian Airlines Company pp. 68-77

Eyad Taha Al-Rawashdeh

Volume 10, issue 6, 2020

Lean Six Sigma effect on the Quality of the Products in Jordanian Food Companies: The Moderating Role of the Manufacturing Process pp. 1-12

Majd Mohammad Omoush

Understanding the Factors Driving Farmers to Adopt Peer-to-Peer Lending Sharing Economy pp. 13-21

Hera Laxmi Devi Septiani, Ujang Sumarwan, Lilik Noor Yuliati and Kirbrandoko Kirbrandoko

Transformational Leadership Influence on Innovation Directly and Indirectly through Affective Commitment in Hotel Industry of Malaysia pp. 22-28

Syed Haider Ali Shah, Afshan Sultana, Ambreen Gul, Shakeel Sajjad, Shahab Aziz, Abdul Basit and Abdullah Qadir

The Relationships between Information and Practices of Teaching Staff that Give Courses at Educational Programs during the COVID 19 Pandemic with Regards to Distance Learning pp. 29-36

Remziye Terkan and Onder Ucar

Social Media and Employee Productivity at Workplace pp. 37-41

Serra Inci Celebi and Remziye Terkan

The Role of Supervisor Support on Work-Family Conflict and Employee Turnover Intentions in the Workplace with Mediating Effect of Affective Commitment in Twin Cities in the Banking Industry, Pakistan pp. 42-50

Muhammad Iqbal Khan, Syed Haider Ali Shah, Aftab Haider, Shahab Aziz and Munaza Kazmi

Exploring Items and Developing Instrument for Measuring Organizational Performance among Small Medium Enterprises in Jordan pp. 51-57

Manal Mustafa Dehisat and Zainudin Awang

Demand Impact for Prices Ending with “9” and “0” in Online and Offline Consumer Goods Retail Trade Channels pp. 58-78

Marcial López-Pastor, Jesús García-Madariaga, Joaquín Sánchez and Jose Figueiredo

Volume 10, issue 5, 2020

Cultural Influences on Risk Tolerance: Evidence for Students in Indonesia pp. 1-4

Sudarso Kaderi Wiryono, Mandra Lazuardi Kitri, Santi Novani, Prawira Fajarindra Belgiawan and Marla Setiawati

Does a Country’s Risk Factors Impact in Spreading COVID-19 in African Countries? pp. 5-18

Sampath Kumar Venkatachary, Jagdish Prasad, Ravi Samikannu, Leo John Baptist, Annamalai Alagappan, Rohini Ravi and Anitha Imaculate

Social Media Usage, Overload and Exhaustion: A Performance Perspective pp. 19-26

Nida Kamal, Sajeela Rabbani, Hina Samdani, Sobia Shujaat and Mubashir Ahmad

Effects of Marketing Mix on Students’ Selection of Transnational Top-up Degrees in Hong Kong pp. 27-34

May Yee Melissa Lau

Modeling Goal-Directed Choice Quality: A University Context pp. 35-45

Bilson Simamora

Women and Digital Financial Inclusion in Indonesia as Emerging Market pp. 46-49

Subiakto Soekarno and Marla Setiawati

Understanding Consumer Information Use in Small Businesses: The Determinants and Performance Outcomes pp. 50-62

David Eshun Yawson

Factors Influencing Customers’ Purchase Intention in Social Commerce pp. 63-73

Ali Abou Ali, Alaa Abbass and Nihal Farid

How Servant Leadership Affect the Organizational Trust with Mediating Role of Technological Innovation? pp. 74-84

Muhammad Imran Hanif, Zarbakht Baloch and Salman Baig

Effectiveness of Social Media Platform: A Perspective of Customer Purchase Intention through Social Networking in the Pakistani Context pp. 85-91

Irsa Mehboob and Mubbsher Munawar Khan

Extracting Innovative Buyers by Scoring Using Innovator Theory pp. 92-102

Ryo Iwata, Kaoru Kuramoto, Kenyuu Matsumoto and Satoshi Kumagai

Pursuing Entrepreneurial University: Breakdown The Self-Assessment Model pp. 103-108

Selly Novela, Rizal Syarief, Idqan Fahmi and Yandra Arkeman

Collaborative Growth: The Relationship between the Development Mode and the Profile of Moroccan SME pp. 109-116

Salma Echcharqy

The Impact of Logo Shapes Redesign on Brand Loyalty and Repurchase Intentions through Brand Attitude pp. 117-126

Muhammad Rashid Rafiq, Rai Imtiaz Hussain and Shahbaz Hussain

The Never-Ending Story Teller – A Narratological Genealogy of Storytelling in Marketing and Management pp. 127-137

Jan C. L. König

The Effect of Electronic Customer Relationship Management on Organizational Performance with Mediating Role of Customer Satisfaction pp. 138-147

Muhammad Imran Hanif, Muhammad Ahsan, Muhammad Kashif Bhatti and Muhammad Sajjad Loghari

Universitas Tanjungpura, Indonesia pp. 148-153

Tasfirani, Nurul Komari and Titik Rosnani

The Effect of Work Ethics on Job Performance in International SMEs in Al-Hassan Industrial Estate pp. 154-158

Mohammad T. Bataineh

The Effect of Work Discipline, Organizational Commitment and Work Motivation on Employee Performance of the Directorate General of Construction Development Minister For Public Works and Housing Republic of Indonesia pp. 159-164

Cendi Chrisnanto and Setyo Riyanto

Studying a Two-level Supply Chain Including a Manufacturer and Several Retailers with a Wholesale Price Contract between Them pp. 165-171

Fezzeh Abanavaz and Morteza Khakzar Bafruei

The Role of HR Practices on Turnover Intentions Directly and Through Organizational Citizenship Behavior in the Banking Sector of Malaysia pp. 172-178

Syed Haider Ali Shah, Shakeel Sajjad, Najla Abdallah Mohammed Ahmed, Bilal Arshad, Munaza Kazmi and Rab Nawaz

How WhatsApp Changes the Way Business Work? pp. 179-184

Remziye Terkan and Serra Inci Celebi

Volume 10, issue 4, 2020

Assessing the Mediating Role of Work Engagement Between the Relationship of Corporate Social Responsibility with Job Satisfaction and Organizational Citizenship Behavior pp. 1-10

Muhammad Ali, Fouzia Hadi Ali, Basharat Raza and Wasif Ali

Linking Managerial Coaching with Employees’ Innovative Work Behaviors through Affective Supervisory Commitment: Evidence from Pakistan pp. 11-16

Muhammad Ali, Basharat Raza, Wasif Ali and Nazish Imtaiz

Impact of Corporate Social Responsibility to Firms’ Performance in Southern Enterprises of Vietnam pp. 17-24

Le Thanh Tiep, Ngo Quang Huan and Tran Thi Thuy Hong

Impact of Ethical Leadership on Organizational Commitment and Organizational Citizenship Behavior with Mediating role of Intrinsic Motivation pp. 25-30

Rizwan Qaisar Danish, Shahid Hafeez, Hafiz Fawad Ali, Ahmad Muneeb Mehta, Muhammad Bilal Ahmad and Muhammad Ali

Investigating the Nexus between Islamic Work Ethics and Organization Citizenship Behavior pp. 31-34

Ayesha Mushtaq, Tahira Nisar and Hafiz Fawad Ali

Understanding Entrepreneurial Intention: The Prediction of Entrepreneurial Behavior pp. 35-42

Ida Ketut Kusumawijaya

Evaluating the Five Kaizen Success Measurements through Employees Work Improvement and its Effects on Overall Work and Quality of Services: Empirical Study of Insurance Companies in Jordan pp. 43-52

Majd Omoush, Monira Moflih and Reem Almetrami

Investigating the Moderating Role of Trust between Social Media Capabilities and Consumer Brand Engagement Across Textile Sector of Pakistan pp. 53-62

Muhammad Sarmad, Naeem Ahmad, Muhammad Khan, Muhammad Irfan and Hajira Atta

Development of Digital Marketing Strategy in the Education Industry pp. 63-67

Zulfa Fitri Ikatrinasari, Sampik Krisning Tyas, Babay Jutika Cahyana and Purwanto Purwanto

The Effect of Brand Image, Service Quality, and Customer Value on Customer Satisfaction pp. 68-77

Fikri Aulawi Rusmahafi and Ririn Wulandari

Evaluation of the Economic Criteria for the Survival of Small Farms in Serbia pp. 78-82

Vladimir Ristanovic and Aleksandra Tošovic-Stevanovic

Destructive Leadership and Counterproductive Work Behavior with Mediation Mechanism of Justice Perception: Evidence from Tanner Sector of Pakistan pp. 83-88

Sohail Younus, Rizwan Qaiser Danish and Kashif Rathore

Role of Professional Service Quality and Communication Effectiveness in Predicting Relationship Commitment among Professional-Client in Lawyer Services pp. 89-95

Muhammad Abrar, Rizwan Shabbir, Mohsin Bashir, Shahnawaz Saqib and Ahmed Raza

Impact of Knowledge Sharing and Knowledge Retention on Employees Development through the Mediation of Sustainable Competitive Advantage and Moderation of Transformational Leadership pp. 96-109

Muhammad Imran Hanif, Hiba Sagheer and Sameen Mehak

Direct and Indirect effect of Knowledge Management Practices on Firm Innovation via Knowledge Application pp. 110-118

Aleena Syed, Humna Sohail, Sarmad Ejaz and Hafiz Ahmed Ullah

The Role of Organizational Culture Against Employee Loyalty in The Manufacturing Industry of Musical Instrument Assembly pp. 119-124

Heri Safari Kahpi, Anis Fuad Salam, Indar Riyanto, Fathurrohman Fathurrohman and Uli Wildan Nuryanto

Moderating Effect of Individual Team Member Creativity on the link of Team Diversity & Work Cognition Inventory with Team Performance pp. 125-131

Syeda Urooj Babar, Hafiz Mushtaq Ahmad and Mubashir Ahmad

Quality of Service and Community Disciplinary Officer with Quality Products for Variable Interviening Customer Satisfaction: National Savings Bank Syariah Branch Bogor Regency Cigombong pp. 132-139

Eri Marlapa

Perceived Value as a Mediating Variable in the Theory of Planned Behavior: Application to the Intention of Completing an Master of Business Administration pp. 140-151

Yanina S. Bajana Villagomez and Sergio J. Chión Chacón

Relation of Service Quality, Load Factors and Tariff on Bus City of Bandung pp. 152-160

Dwi Novirani and Hari Adianto

A Comparative Study on Corona Virus Pandemic – What do figures indicate? pp. 161-169

Annamalai Alagappan, Sampath Kumar Venkatachary, Leo John Baptist, Ravi Samikannu, Jagdish Prasad and Anitha Immaculate

Investigating the Return of Goods in Supply Chain pp. 170-176

Fezzeh Abanavaz and Morteza Khakzar Bafruei

Volume 10, issue 3, 2020

Post Tax Reform and Corporate Effective Tax Rate: Evidence from Tunisia pp. 1-6

Kamel Naoui and Abdelkader Kasraoui

Job Burnout: A General Literature Review pp. 7-15

Tareq Lubbadeh

Proactive Personality, Motivation and Employee Creativity in the Public Sector Hospitals of Peshawar City pp. 16-21

Naveed Farooq, Alam Rehman, Hazrat Bilal, Kashif Saleem, Arif Hussain and Muhammad Zeeshan

I will Always Follow You: Exploring the Role of Customer Relationship in Social Media Marketing pp. 22-28

Patria Laksamana

The Impact of Social Media Attributes on Purchase Intention in the Saudi Foodservice pp. 29-34

Nora Al-Hadban and Mohammed Almotairi

Financial Literacy of Economics and non-Economics Students pp. 35-38

Ascaryan Rafinda and Timea Gal

Combining Strategic Management with Knowledge Management: Trends and International Perspectives pp. 39-45

Rossidis Ioannis and Dimitrios Belias

Entrepreneurial Orientation for Enhancement of Marketing Performance pp. 46-53

Lie Heng and Nur Afifah

The Effect of Work Discipline and Work Motivation on Employee Productivity with Competence as Interviening Variables pp. 54-63

Eri Marlapa and Bambang Mulyana

The Effect of Personality Characteristics on Citizenship Organizational Behavior: Survey on the Indonesian National Armed Forces Peacekeeper pp. 64-72

Triadi Murwanto, Masyhudzulhak Masyhudzulhak and Hadri Mulya

The Effect of Competency, Negotiation Model and Emotional Intelligence in the Stakeholders Capability on Result of Negotiation Construction Dispute in Indonesia pp. 73-82

Ladika Ladika, Syafwandi Syafwandi and Budi Susetyo

Measuring Employee Happiness in the UAE – Integrating Organisational Data into the National Statistics pp. 83-92

Vic Benuyenah and Bharti Pandya

The Impact of Social Capital and Organizational Culture on Improving Organizational Performance pp. 93-100

Uli Wildan Nuryanto, Masyhudzulhak Djamil Mz, Ahmad Hidayat Sutawidjaya and Ahmad Badawi Saluy

The Effect of Career Development, Justice Organization and Quality of Work Life to Organizational Commitment and Implications to Organizational Citizenship Behavior of Employees at PT. Perkebunan Nusantara XIII pp. 101-109

Hamzah, Musa Hubeis and Irfani Hendri

Going Down Memory Lane in the Application of Ajzen’s Theory of Planned Behaviour Model to Measure Entrepreneurial Intention: An Sem-Pls Approach pp. 110-121

Kwaku Amofah and Ramon Saladrigues

Online Purchase Intention Factors in Indonesian Millenial pp. 122-127

Rizka Annisa Fitri and Ririn Wulandari

Volume 10, issue 2, 2020

A Model for Minimizing Problems in Salam Financing at Islamic Banks in Indonesia pp. 1-7

Bambang Waluyo and Sylvia Rozza

Ethical Value Propositions of Islamic Banking Products: A Phenomenological Inquiry of Relationship Managers Perspective pp. 8-14

Muhammad Ashfaque, Syed Mohsin Ali Shah, Fahad Sultan, Haider Khalil, Arif Hussain and Muhammad Khan

Communication as a Key Element in the Labor Inclusion of Mexican Millennials pp. 15-20

Flor Madrigal-Moreno, Salvador Madrigal-Moreno and María de Jeús Montoya-Robles

The Effects of Entrepreneurial Personality to Competitiveness and Corporate Image: A Study on Chocolate Agent Entrepreneurs pp. 21-29

Harmon Chaniago

Pakistan Textiles can Bounce Back Vigorously pp. 30-40

Asif Ali, Muhammad Khan, Amir Ishaq, Arif Hussain, Shams Ur Rehman, Imran Ali Khan and Syed Fahad Ali Shah

Analysis of Factors Affecting Behavioral Intention and Use of Behavioral of Mobile Banking Using Unified Theory of Acceptance and Use of Technology 2 Model Approach pp. 41-49

Maja Iskandar, Hartoyo Hartoyo and Irman Hermadi

The Relationship between Religious Tourism and International Christians Visitor’s Perceptions: A case study of a Mount Nebo Holy Site in the Hashemite Kingdom of Jordan pp. 50-55

Mohammad Ibrahim Al-Zoubi and Yahaya Ibrahim

Effect of Institutional Pillars on Small and Micro Enterprises Firm Performance in Ethiopia pp. 56-67

Endres Ahmed Mohammed

CONSUMER BEHAVIOR TOWARDS INTRODUCING 3G MOBILE IN PALESTINE: THE CASE OF BETHLEHEM GOVERNORATE pp. 68-79

Mahmoud El-Jafari, Raneen Yousef and Ali Jamoos

The Syrian Crisis Impact on the Area and the Production: A Case Study of Vegetables Crop pp. 80-83

Mohannad Alobid and Szucs Istvan

A Systematic Literature Study from 2013 to 2018: The Role of Knowledge in Open Innovation pp. 84-95

Ganagambegai Laxamanan and Rabiah Eladwiah Abdul Rahim

Role of CEO Leadership towards the Performance of Indonesian SOEs pp. 96-106

Rudi Rusli, Yuswar Zainul Basri and Willy Arafah

Volume 10, issue 1, 2020

The Mediating Impact of New Product Innovativeness on the Relationship between Learning Orientation and New Product Performance in Thailand ISO 1900 Industry pp. 1-6

Nirusa Sirivariskul

The Building Image of PT. Jakarta East Industrial Park pp. 7-10

Rita Zahara and Nandan Limakrisna

The Moderating Effect of Empowerment in the Relationship Internet Use in Health and Shared Decision-making between Patient and Doctor pp. 11-18

Meryem Zoghlami, Salma Ayeb and Kaouther Saied Ben Rached

Rational Antecedent Framework of Brand Satisfaction in the Industrial Market: Assessing Rational Perceived Quality and Rational Perceived Value Roles pp. 19-26

Vonny Susanti, Ujang Sumarwan, Megawati Simanjuntak and Eva Z Yusuf

The Relationship between RIGHT Ethical Behavior Perspective, Demographic Factors, and BEST Ethical Performance pp. 27-39

Mohammed Ali Yousef Yamin

Need for Achievement as a Predictor of Entrepreneurial Behavior: The Mediating Role of Entrepreneurial Passion for Founding and Entrepreneurial Interest pp. 40-53

Haroon A.A. Saif and Usman Ghania

Connectivity Continuous Improvement Program and Employee Performance pp. 54-62

Tri Cicik Wijayanti, Made Setini, Dio Caisar Darma, Purwadi Purwadi and Prisciella Rizky Alka

Influence of Olfactory and Visual Sensory Stimuli in the Perfume-Purchase Decision pp. 63-71

Fabián Cuesta, Gabriela Paida and Irene Buele

Tourists or Pilgrims: Classification of the Visitors at the Baptism Site of Jesus Christ in Jordan pp. 72-78

Mohammad Ibrahim Al Zoubi and Yahaya Ibrahim

The Model of Perceived Organizational Support, Employee Engagement, Organizational Citizenship Behavior in the Environment Directorate General of Sea Transportation pp. 79-83

Ali Afendi, Ari Wibowo and Euis Happy Wangloan

Predictive Power of Situational Factor and Individual Factor on Misreporting Behaviour pp. 84-90

Ascaryan Rafinda, Agus Suroso and Timea Gal

Knowledge Management and Job Performance: The Case of Lebanese Banking Sector pp. 91-98

Hani El-Chaarani and Zouhour El-Abiad

A Conceptual Model of Depositors’ Trust and Loyalty on Hajj Institution - Case of Lembaga Tabung Haji Malaysia pp. 99-106

Nur Hasnida Abd Rahman, Fatimah N. R. M. Sofian, Fadhilah Abdullah Asuhaimi and Farihana Shahari