Service Innovation for Sustainable Business:Stimulating, Realizing and Capturing the Value from Service Innovation

Edited by Per Kristensson, Peter Magnusson and Lars Witell

in World Scientific Books from World Scientific Publishing Co. Pte. Ltd.

Abstract: Service innovation is a concept that, for the last decade, has received increased attention both among academics as well as practitioners. However, service innovation is a multi-fragmented concept which often induces confusion. The main purpose of the book is to discuss and explain what service innovation is, based on contemporary research. It explains service innovation from three different perspectives: stimulation, realization, and value capture.

Keywords: Service; Innovation; Creativity; Ideas; Value; Customer; Marketing (search for similar items in EconPapers)
JEL-codes: L84 O31 (search for similar items in EconPapers)
Date: 2019
ISBN: 9789813273375
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https://www.worldscientific.com/worldscibooks/10.1142/11074 (text/html)
Ebook Access is available upon purchase

Chapters in this book:

Ch 1 Introduction , pp 1-14

Per Kristensson, Peter R. Magnusson and Lars Witell

Ch 2 Methods and Tools for Service Innovation , pp 15-27

Johan Netz and Peter R. Magnusson

Ch 3 What is an Idea for Innovation? , pp 29-47

Alexandre Sukhov, Peter R. Magnusson and Johan Netz

Ch 4 Public Management Logics for Service Innovation , pp 49-73

Peter Samuelsson, Alexandre Sukhov, Chaoren Lu and Johan Kaluza

Ch 5 From Customer Feedback to Innovation: The IKEA Innovation Journey from Screws to Click , pp 75-93

Bård Tronvoll, Bo Edvardsson and Maria Möllerskov-Jonzon

Ch 6 Resource Integration Processes as a Microfoundation for Service Innovation , pp 95-116

Rolf Findsrud and Sebastian Dehling

Ch 7 Service Teams and Understanding of Customer Value Creation , pp 117-133

Besma Glaa, Per Kristensson and Lars Witell

Ch 8 Creating the Perfect Match: Roles and Archetypes of Open Service Innovation , pp 135-162

Per Myhrén, Lars Witell and Maria Åkesson

Ch 9 Servitization Goes to the Psychologist , pp 163-177

Per Kristensson and Peter R. Magnusson

Ch 10 Unveiling the Hidden Aspects of Service Innovation: Using Eye Tracking to Understand and Enhance Customer Experience , pp 179-202

Wästlund Erik, Shams Poja, Otterbring Tobias and Matos Ricardo

Ch 11 Values-Driven Service Innovation for Transformational Change , pp 203-223

Samuel Petros Sebhatu and Bo Enquist

Ch 12 Bridging the Gap — From Great Ideas to Realized Innovations , pp 225-252

Linda Bergkvist and Jenny Karlsson

Ch 13 Exploring the Challenges of Servitization in Manufacturing Companies , pp 253-279

Peter R. Magnusson, Christiane Hipp and Bo Edvardsson

Ch 14 Value Creation in Service-Based States of Business Relationships , pp 281-305

Lars Witell, Peter R. Magnusson, Bo Edvardsson and Helen Beckman

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Persistent link: https://EconPapers.repec.org/RePEc:wsi:wsbook:11074

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