Operational Excellence for the Public Sector:A Practical Guide for Senior Executives

Jiju Antony, Martin Brenig-Jones, Sanjay Bhasin, Raja Jayaraman, Elizabeth A Cudney and Michael Sony
Additional contact information
Jiju Antony: Northumbria University, UK
Martin Brenig-Jones: Catalyst Consulting, UK
Sanjay Bhasin: University of Buckingham, UK
Raja Jayaraman: New Mexico State University, USA
Elizabeth A Cudney: Maryville University, USA
Michael Sony: Oxford Brookes University, UK

in World Scientific Books from World Scientific Publishing Co. Pte. Ltd.

Abstract: This book provides a comprehensive introduction to operational excellence (OPEX) and its potential benefits in the public sector, offering a practical roadmap for preparation, implementation, and long-term sustainability. Through real-world case studies from diverse public sector organisations — including healthcare, law enforcement, higher education, and local government — it illustrates how various OPEX methodologies can drive efficiency and effectiveness.

Keywords: OPEX; Operational Excellence; Lean; Six Sigma; Public Sector; Management; Business (search for similar items in EconPapers)
JEL-codes: H83 L15 L38 M11 M14 (search for similar items in EconPapers)
Date: 2026
ISBN: 9781800617926
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https://www.worldscientific.com/worldscibooks/10.1142/q0528 (text/html)
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Chapters in this book:

Ch 1 Introduction to the Public Sector and Operational Excellence , pp 1-39

Sanjay Bhasin

Ch 2 Operational Excellence in Public Sector Organisations: Is It a Myth or Reality? , pp 41-59

Jiju Antony, Bryan Rodgers and Elizabeth A. Cudney

Ch 3 Operational Excellence Methodologies in the Public Sector: A Practical Analysis , pp 61-79

Jiju Antony, Bryan Rodgers and Elizabeth A. Cudney

Ch 4 Organisational Readiness for Operational Excellence in a UK Public Utility Company: A Case Study , pp 81-105

Bryan Rodgers, Jiju Antony and Elizabeth A. Cudney

Ch 5 The Operational Excellence Toolkit for the Public Sector , pp 107-130

Martin Brenig-Jones

Ch 6 OPEX Project Selection and Prioritisation in the Public Sector , pp 131-150

Elizabeth A. Cudney

Ch 7 Leadership for the Successful Deployment of Operational Excellence , pp 151-180

Sanjay Bhasin and Jiju Antony

Ch 8 Challenges, Motivation, Benefits, and Success Factors for the Adoption of Operational Excellence , pp 181-205

Michael Sony and Raja Jayaraman

Ch 9 A Roadmap for the Implementation of OPEX in a Public Sector Setting , pp 207-237

Sanjay Bhasin

Ch 10 Operational Excellence Review of the Project Planning Process Within the England and Wales Probation Service , pp 239-261

Sanjay Bhasin

Ch 11 Continuous Improvement Case Study in a County Council in the UK , pp 263-275

Martin Brenig-Jones

Ch 12 Multiple Case Study Analysis of Lean Six Sigma Methodology in Reducing Medication Errors in Thai Public Hospitals , pp 277-290

Yaifa Trakulsunti, Jiju Antony, Elizabeth A. Cudney and Sandra Furterer

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