International Journal of E-Services and Mobile Applications (IJESMA)

2009 - 2025

Current editor(s): Rajeev Dwivedi

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Volume 8, issue 4, 2016

The Potential of Workshops vs Blogs for User Involvement in Service Innovation pp. 1-19

Hanne Westh Nicolajsen, Flemming Sørensen and Ada Scupola

Online Review Site Data in Service Innovation pp. 20-34

Tuomo Eloranta

Gamification as an Enabler of Mutual Learning in Complex Health Care Systems pp. 35-47

Johanna Leväsluoto, Jouko Heikkilä, Joona Tuovinen and Kaupo Viitanen

ICT-based or ICT-centric?: Embodiment and Cognition in a Service Recovery of a Web Service Encounter pp. 48-64

Jannick Kirk Sørensen

Volume 8, issue 3, 2016

Why Controls Are Used in Platform Ecosystems?: An Analytic Hierarchy Process Approach to Rank Roles of Control Mechanisms in Platform Ecosystems pp. 1-19

Sandip Mukhopadhyay, Shahrokh Nikou and Harry Bouwman

Modeling Loyalty Intention and Word-of-Mouth Behavior towards Fast Moving Technology Products (FMTP) pp. 20-37

Swagato Chatterjee

The Effect of Privacy Concerns on the Purchasing Behavior among Malaysian Smartphone Users pp. 38-52

Zakariya Belkhamza, Mohd Adzwin Faris Niasin and Sidah Idris

Adoption of e-Government Services: Exploring the Case of Electronic Tax Filing pp. 53-70

Nabila Nisha, Mehree Iqbal, Afrin Rifat and Sherina Idrish

Volume 8, issue 2, 2016

Modeling Place: Usage of Mobile Data Services and Applications within Different Places pp. 1-20

Homer Papadopoulos

The Impact of Media Richness on the Usage of Web 2.0 Services for Knowledge Transfer pp. 21-37

Albert Gyamfi

Behavioural Intention to Use Mobile Entertainment Services among Bangladeshi Students pp. 38-53

Qazi Mahdia Ghyas and Fumiyo N. Kondo

The Relationship between Service Quality Dimensions, Customer Satisfaction and Loyalty in Technology based Self Service Banking pp. 54-70

Rajiv Sindwani and Manisha Goel

Volume 8, issue 1, 2016

The Effects of Customer Perceived Employee Support on Self-Efficacy and Behavioral Intentions: The Roles of Service Complexity and Choice Freedom pp. 1-17

Shunzhong Liu

Platform as a Strategy: Collective Innovation in Mobile Payment Ecosystem pp. 18-36

Junying Zhong and Marko Nieminen

An Empirical Investigation on Terrestrial and Online Gamblers' Perceptions towards e-Gambling Activities pp. 37-46

Vaggelis Saprikis

Designing Smart Home Environments for Unobtrusive Monitoring for Independent Living: The Use Case of USEFIL pp. 47-63

Homer Papadopoulos

Volume 7, issue 4, 2015

Service Characteristics in Transition: Influence of Transition from Traditional Health Services to e-Health Services in Service Characteristics pp. 1-16

Raija Järvinen and Uolevi Lehtinen

Customer Value Dimensions in E-Healthcare Services: Lessons from Finland pp. 17-29

Kirsti Lindberg-Repo and Apramey Dube

eHealth Service Modeling for Developing Country: A Case of Emergency Medical Service for Elderly in Asia pp. 30-43

Vatcharapong Sukkird and Kunio Shirahada

Activity of the Elderly in an Eight-Week Case Study: A Health Enchancing Tablet-Based Service pp. 44-56

Reija Kuoremäki and Marita Poskiparta

Analysing E-Services and Mobile Applications with Companied Conjoint Analysis and fMRI Technique pp. 57-72

Jarmo Heinonen

Volume 7, issue 3, 2015

Mobile Service Capabilities: Evidence from a Ghanaian Mobile Service Provider pp. 1-17

Joseph Budu and Richard Boateng

Mobile Banking Adoption in the United States: A Structural Equation Modeling Analysis pp. 18-30

Michel N. Engwanda

Identifying the Contemporary Status of E-Service Sustainability Research pp. 31-47

Ali Husnain and Anders Avdic

What We Know and Do Not Know About Mobile App Usage and Stickiness: A Research Agenda pp. 48-69

Christopher P. Furner, Pradeep Racherla and Jeffrey S. Babb

Volume 7, issue 2, 2015

Mobile e-Services: State of the Art, Focus Areas, and Future Directions pp. 1-24

Dan Johansson and Karl Andersson

Exploring the Degree of Consumer Readiness for Self Service Technologies pp. 25-42

Maria Tsourela and Manos Roumeliotis

Citizen Relationship and Grievance Management System (CiR&GMS) through Multi-Channel Access for e-Government Services: A Case from India pp. 43-67

Velamala Ranga Rao

Consumers in Information Technology Enabled Service Encounters: Perceptions and Tradeoffs in Multi-Channel Interactions pp. 68-81

Tuure Tuunanen

Volume 7, issue 1, 2015

Eco-Apps: Design to Influence Environmentally Friendly Behavior pp. 1-21

Eli Typhina

E-Government Service Research Development: A Literature Review pp. 22-49

M. Mahmudul Hasan

M-Government for Emergency Notifications pp. 50-64

Rhoda C. Joseph and Roderick L. Lee

Volume 6, issue 4, 2014

Factors Influencing the Adoption of Mobile Banking in India pp. 1-15

Sindhu Singh and R. Srivastava

An Exploratory Study of Government Websites Usability in Jordan pp. 16-27

Bader Methqal Al Fawwaz, Vanja Garaj and Wamadeva Balachandran

Web vs. Mobile: Comparing Trading Performance in Stationary and Mobile Settings pp. 28-42

Tobias T. Kranz, Florian Teschner and Christof Weinhardt

Assistive Technology For Night Blind Tourist: A Mobile Application Approach pp. 43-65

ObaidUllah Owais Khan, Kamran Ahsan and Abdul Salam

Volume 6, issue 3, 2014

Gender Differences in Advanced Mobile Services Acceptance: M-Location and M-Social Media pp. 1-17

Alicia Rodriguez Guirao, Carolina Lopez Nicolas and Harry Bouwman

The Role of Individual-Media Relationship and Consumer Personal Factors on Spanish Teenagers' Mobile Social Networking Sites Usage pp. 18-33

Carla Ruiz-Mafé, Silvia Sanz-Blas and José Martí-Parreño

Drivers of Mobile Application Acceptance by Consumers: A Meta Analytical Review pp. 34-47

Francisco-Jose Molina-Castillo and Angel-Luis Meroño-Cerdan

Digital Entrepreneurship in a Traditional Production Firm: A Longitudinal Case Study pp. 48-66

Martin Hannibal and Erik S. Rasmussen

Volume 6, issue 2, 2014

Cost Effective for Erlang Traffic of Mobile Learning Over the Clouds pp. 1-11

Khaing Sandar Htun

Enhancing User Experience in Financial Services pp. 12-22

Fatma Molu, Nur Findik and Mustafa Dalci

Software Testing Strategy: In Conversion of Complex Financial Systems pp. 23-36

Fatma Molu

User Acceptance and Mobile Payment Security pp. 37-66

Florian Urmetzer and Isabelle Walinski

Volume 6, issue 1, 2014

Exploration of Location-Based Services Adoption pp. 1-22

Brad McKenna, Tuure Tuunanen and Lesley A. Gardner

Investigating the Role of Attitude in the Adoption of Mobile Data Services: Extended Theory of Planned Behavior pp. 23-43

Peter Tobbin

A Framework for Assessing Governmental Websites Quality: The Case of Iranian Free Economic Zones Websites pp. 44-65

Mohammad Amin Zare and Ahad Zare Ravasan

A Secure and Optimized Proximity Mobile Payment Framework with Formal Verification pp. 66-92

Shaik Shakeel Ahamad, V.N. Sastry and Siba K. Udgata

Volume 5, issue 4, 2013

Environmental Turbulence and Complexity and the Optimal Degree of Internal Open Innovation for MNCs pp. 1-24

J. Piet Hausberg, Alfredo Valentino and Luca Sabini

Online Communities and Open Innovation: The Solar System Metaphor pp. 25-39

Alberto Francesconi, Riccardo Bonazzi and Claudia Dossena

Building a Knowledge Experience Base for Facilitating Innovation pp. 40-49

Pasquale Ardimento, Vito Nicola Convertini and Giuseppe Visaggio

Volume 5, issue 3, 2013

Overcoming the Barriers to Accessing Government Online Services in Australia: The Case of Selected Non-English Speaking Migrants pp. 1-24

Mohammad Mohammad and Yi-Chen Lan

Relations among Actors in Governmental Projects: The Case of Paraná mGov pp. 25-42

Beatriz Barreto Brasileiro Lanza and Maria Alexandra Cunha

Determinants of Mobile Service Acceptance in Saudi Arabia: A Revised UTAUT Model pp. 43-61

Mutlaq B. Alotaibi

Building a User Centric Success Factors Model for Mobile Government pp. 62-84

Sultan Al-masaeed and Steve Love

Volume 5, issue 2, 2013

Evaluation of Organizational E-Government Readiness in the Public Sector pp. 1-21

Ibrahim A. Alghamdi, Robert Goodwin and Giselle Rampersad

A Practical Approach for Improving B2C e-Commerce Services with a Trust Capability Maturity Model pp. 22-36

Rath Jairak and Prasong Praneetpolgrang

Opening Up the Smart Home: A Classification of Smart Living Service Platforms pp. 37-53

Fatemeh Nikayin and Mark De Reuver

Tourism Mobile Application Usability: The Case of iTicino pp. 54-70

Alessandro Inversini and Lucia Violi

Volume 5, issue 1, 2013

Critical Success Factors for Positive User Experience in Hotel Websites: Applying Herzberg’s Two Factor Theory for User Experience Modeling pp. 1-25

Arunasalam Sambhanthan and Alice Good

Adoption of Mobile Commerce: The Impact of End User Satisfaction on System Acceptance pp. 26-50

Morteza Ghobakhloo, Tang S.H. and Norzima Zulkifli

E-Mail as an Official Communication Tool in Bahrain: Individual and Public Organization Perspectives pp. 51-76

Wasan Shaker Awad and Ali Hussein Zolait