Problem-Driven Management

Beatriz Muñoz-Seca and Josep Riverola
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Beatriz Muñoz-Seca: University of Navarra
Josep Riverola: University of Navarra

in Palgrave Macmillan Books from Palgrave Macmillan

Date: 2004
ISBN: 978-0-230-50450-9
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Chapters in this book:

Ch 1 Knowledge and Problem Solving

Beatriz Muñoz-Seca and Josep Riverola

Ch 2 The Properties of Knowledge Within the Firm

Beatriz Muñoz-Seca and Josep Riverola

Ch 3 First Practical Implications: Project Management

Beatriz Muñoz-Seca and Josep Riverola

Ch 4 The Beginning of Good Doing: The World of Operations

Beatriz Muñoz-Seca and Josep Riverola

Ch 5 The Basic Variables of Action in Operations (I)

Beatriz Muñoz-Seca and Josep Riverola

Ch 6 The Basic Variables of Action in Operations (II)

Beatriz Muñoz-Seca and Josep Riverola

Ch 7 Quality and Service

Beatriz Muñoz-Seca and Josep Riverola

Ch 8 The Knowledge Inventory

Beatriz Muñoz-Seca and Josep Riverola

Ch 9 Applying Knowledge to Improve the Moments of Truth

Beatriz Muñoz-Seca and Josep Riverola

Ch 10 Knowledge Generation

Beatriz Muñoz-Seca and Josep Riverola

Ch 11 Taking Knowledge to Service Excellence

Beatriz Muñoz-Seca and Josep Riverola

Ch 12 Training, Information and Participation

Beatriz Muñoz-Seca and Josep Riverola

Ch 13 Information Systems for Knowledge Management

Beatriz Muñoz-Seca and Josep Riverola

Ch 14 Final Synthesis: Designing a PDM System

Beatriz Muñoz-Seca and Josep Riverola

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DOI: 10.1057/9780230504509

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